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Senior Customer Support Analyst Jobs in Decatur, GA

BrightFarms Inc

Support Analyst, Cox Farms

Atlanta, GA · On-site

The Support Analyst provides first and second-line IT support, resolving hardware, software, and ... This is a customer-facing role that requires both technical competence and a genuine service ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... senior team members as necessary * Hold high degree of functional knowledge of QGenda solutions

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

With ChildPlus, you can centralize your children's data, analyze reports to make data-driven ... A Little About the Role The Customer Support Specialist will be responsible for completing Customer ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

... senior team members as necessary * Hold high degree of functional knowledge of QGenda solutions ... customer service or tech support * Ability to follow protocols and policies as defined by QGenda ...

Global Pharma Tek

Deskside Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

Global Pharma Tek is seeking a Deskside Support Analyst to provide on-site technical support in ... The role involves maintaining exceptional customer service, troubleshooting technical issues, and ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Analyze trends and prepare reports to inform business decisions Qualifications Qualifications * Proven experience as a Customer Support Manager or in a similar leadership role * Excellent ...

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All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Decatur, GA

Senior Customer Support Analyst information

See Decatur, GA salary details

$24.9K

$81.6K

$135.2K

How much do senior customer support analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior customer support analyst in Decatur, GA is $81,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $88,800.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Decatur, GA?

For Senior Customer Support Analyst jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Decatur, GA look for?

The top searched job categories for Senior Customer Support Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Customer Support Analyst jobs?

Cities near Decatur, GA with the most Senior Customer Support Analyst job openings:

Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $81,611 per year, or $39.2 per hour.

End User Support Analyst

Inspire Brands, Inc.

Sandy Springs, GA • On-site

Full-time

Re-posted 17 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 107 rated fast food restaurants

Job description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.
The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.
RESPONSIBILITIES
  • Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.
  • Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
  • Triage Level II and Level III trouble tickets.
  • Interface with infrastructure, database, and development personnel.
  • Ability to complete multiple simultaneous projects in a timely manner.
  • Analyzing and identifying trends and devising preventative solutions.
  • Performs other duties or special projects as assigned.
  • Collaborate with development staff to recreate problems in the test environment.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
  • Communicate plans, progress, and issues in a timely manner.
  • Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction
  • Mentoring other help desk personnel on hardware and software problem analysis and resolution.
  • Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.
  • Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.
  • Installing and configuring applications and operating systems, software, and upgrades.
  • Troubleshooting and repairing complex hardware and network connectivity issues.
  • Removing old equipment and performing data migration to new machines.
  • Assisting with the successful execution of all corporate-wide A/V presentations while maintaining the availability and functionality of the A/V equipment.
  • Resolving complex hardware maintenance issues including cell phone, telephone, Internet/intranet connectivity laptops, desktops, A/V Displays, and attached peripherals.
  • Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.
  • Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.
  • Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.
  • Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.
  • Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS
  • 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
  • Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.
  • Proven skills in technology troubleshooting.
  • Able to function effectively in a fast-paced team environment.
  • Quick to learn new systems and products.
  • Medium to high-level Microsoft Office 365 computer skills.
  • Extensive Microsoft Outlook knowledge.
  • Medium to high level of Windows 10 knowledge.
  • Some knowledge of Windows 11.
  • Medium to high level of Mac OS knowledge.
  • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus
  • Stays current on technology trends and passionate about technology
  • After-hours support on a rotational basis (weekly).

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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Hours and flexibility

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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