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Senior Customer Support Analyst Jobs in Decatur, GA

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

... senior team members as necessary * Hold high degree of functional knowledge of QGenda solutions ... customer service or tech support * Ability to follow protocols and policies as defined by QGenda ...

US Bank

Credit Support Analyst

Atlanta, GA

$25.63 - $34.18/hr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Supports Business Banking Relationship Managers and Underwriters with financial analysis spreading ...

Arrow ECS

Customer Support Associate

Alpharetta, GA · On-site

$20 - $25/hr

Customer Support Associate Arrow Electronics is a global provider of products, services, and ... analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post-delivery ...

MongoDB

Senior Customer Success Manager

Atlanta, GA · On-site

Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health ... Support team growth by participating in the interview and ramping process for new hires, coaching ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

RELX Group plc

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

RELX

Technical Support Analyst I

Alpharetta, GA

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers highquality technical assistance to internal and ...

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All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Decatur, GA

Senior Customer Support Analyst information

See Decatur, GA salary details

$24.9K

$81.6K

$135.2K

How much do senior customer support analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior customer support analyst in Decatur, GA is $81,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $88,800.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
What are popular job titles related to Senior Customer Support Analyst jobs in Decatur, GA? For Senior Customer Support Analyst jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Support Analyst jobs in Decatur, GA look for? The top searched job categories for Senior Customer Support Analyst jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Support Analyst jobs? Cities near Decatur, GA with the most Senior Customer Support Analyst job openings:
Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $81,611 per year, or $39.2 per hour.

Customer Support Specialist

Procare Solutions

Atlanta, GA • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

About Procare
ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience, ChildPlus Software was the first Head Start data management software to simplify the day-to-day challenges of Head Start operations with outstanding software, service, and support. Our seamless design is easy to adopt and allows users to customize nearly every feature for a truly unique experience. With ChildPlus, you can centralize your children's data, analyze reports to make data-driven decisions, and track trends. Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and
unparalleled service.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Bilingual Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer's issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What you'll do:
  • Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
  • Communicate professionally and effectively in client interactions
  • Provide technical assistance and guidance in all aspects of the software
  • Ask probing questions to obtain an accurate understanding of client's needs
  • Research and provide possible solutions by using analytical, problem-solving, departmental resources, and organizational skills
  • Troubleshoot and escalate all potential issues appropriately
  • Accurately document all internal and external communications in a timely manner
  • Review open cases daily and complete follow-up weekly
  • Conduct peer reviews and peer audits as needed
  • Provide backup reception duties for phone, email, appointments, and chats as needed
  • Follow all departmental processes and procedures
  • Perform additional office, documentation, customer service, and special project tasks as required

Our ideal candidate will have:
  • At least 1 year of customer service experience
  • Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
  • Flexible, detail-oriented, self-starter that is a highly motivated quick learner
  • Must possess exceptional communication, analytical, problem-solving, and organizational skills
  • Ability to handle complex/stressful situations with a high level of professionalism
  • Strong team orientation with a focus on collaboration
  • Bachelor's Degree preferred OR equivalent work experience
  • Experience using HubSpot, Slack, SharePoint, and DevOps
  • Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
  • Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
  • Technical writing experience
  • Knowledge of Head Start/Early Head Start
  • Experience using ChildPlus Software

Physical Requirements:
  • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
  • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
  • Use of computer, telephone, and other office equipment for the greater part of the workday
  • Occasional travel may be required for this position

Why Procare?
  • Excellent comprehensive benefits packages including: medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • RTD EcoPass for all Denver employees
  • Tuition Reimbursement and continued Professional Development
  • Fast paced, high energy workplace environment in prime downtown location
  • Regular company provided meals

Salary
$19 - $23/hour DOE
Location
This position is based in our Atlanta, GA office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

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