ZipRecruiter

Log In

1

Senior Customer Support Analyst Jobs in Pooler, GA

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Provide first-line technical support to customers via phone, email, or chat, assisting with ... Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.

next page

Showing results 1-20

All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Pooler, GA

Senior Customer Support Analyst information

See Pooler, GA salary details

$23.2K

$75.9K

$125.8K

How much do senior customer support analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior customer support analyst in Pooler, GA is $75,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $82,700.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Pooler, GA?

For Senior Customer Support Analyst jobs in Pooler, GA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Pooler, GA look for?

The top searched job categories for Senior Customer Support Analyst jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Senior Customer Support Analyst jobs?

Cities near Pooler, GA with the most Senior Customer Support Analyst job openings:

Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Pooler, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $75,943 per year, or $36.5 per hour.

Senior Desktop Support Analyst

Gulfstream Aerospace Corporation

Savannah, GA • On-site

Full-time

Posted 8 days ago

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

13th of 72 rated aerospace companies

Job description

Senior Desktop Support Analyst in  GAC Savannah


Unique Skills:

1. PowerShell Automation
2. Microsoft 365 Administration
3. Endpoint Management (Intune/MECM)
4. User Experience (UX) Mindset
5. Root Cause Analysis
6. Cybersecurity Awareness
7. Data Analytics and Reporting
8. Executive Support
9. Technical Writing
10. Project Management
 


 

Education and Experience Requirements
Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 3 years experience providing desktop technical support. Position Purpose: Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.
Job Description
Principle Duties and Responsibilities: Essential Functions:
  1. Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
  2. Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
  3. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
  4. Provide technical support to executive management and designated VIPs, and training to customer staff.
Perform other duties as assigned. Other Requirements:
  1. Ability to provide technical support service delivery within established guidelines.
  2. Desktop/windows/PC expertise.
  3. Problem solving and customer facing skills.
  4. Deep understanding of the ITIL Incident Management Process.
  5. Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
  6. Excellent analytical, assessment, planning, verbal and written communications skills.
  7. Soft skills and technical skills that contribute to client satisfaction.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235711

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 09/11/2026 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

 Legal Information | Site Utilities | Contacts | Sitemap
Copyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
 

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

What Gulfstream Aerospace employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gulfstream logo

About Gulfstream

Sourced by ZipRecruiter

Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company ( . Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Savannah, GA, US

Year founded

1958

View All Gulfstream Jobs

Apply