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Self Employed Customer Success Manager Jobs (NOW HIRING)

Privy

Customer Success Manager

Customer Success Manager Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

PerformYard

Customer Success Manager

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ... Enthusiastic and proactive self-starter with ability to communicate * Empathy for customer ...

Amadeus

Customer Success Manager

Maitland, FL

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Self-motivated, goal-oriented, and able to work in a team environment. * Location(s): Amadeus ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... If you are a self-motivated and collaborative individual who is passionate about making a positive ...

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ... Self-motivated, collaborative, and eager to continuously learn and improve. Benefits * High ...

Privy

Customer Success Manager

Los Angeles, CA · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ... Self-motivated, collaborative, and eager to continuously learn and improve. Benefits * High ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Zifo

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Role Summary We are looking for an individual who demonstrates strong ... Self-starter and ability to prioritize critical tasks daily * High attention to detail organization ...

Luminance

Customer Success Manager

New York, NY · On-site

We are looking for a Customer Success Manager to help customers successfully adopt and maximize ... Experience supporting customers on guided, consultative software platforms (not purely self-serve)

Aria Systems

Customer Success Manager

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria ... self-direction. We expect all of our employees to share our strong sense of urgency, ability to ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Privy

Customer Success Manager

Customer Success Manager Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ...

SWBC

Customer Success Manager

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

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Self Employed Customer Success Manager information

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$83.1K

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How much do self employed customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for self employed customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Self Employed Customer Success Manager jobs near you
Infographic showing various Self Employed Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Hartford Electric Supply Company

Rocky Hill, CT • On-site

Full-time

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract engagement.
This role follows the LAER (Land, Adopt, Expand, Renew) customer success methodology, guiding customers from initial onboarding through adoption, growth, and long-term retention.
Key Responsibilities
Account Ownership & ARR Management
  • Own and manage a portfolio of customer accounts with associated ARR targets
  • Drive retention, renewal, and expansion within assigned accounts
  • Develop and execute account plans aligned to customer goals and business outcomes

LAER Execution (Land, Adopt, Expand, Renew)
  • Land: This is a Sales function and Customer Success takes over once the contract is "landed"
  • Adopt: Drive service adoption through customer training, engagement, and best practices
  • Expand: Identify and develop upsell and cross-sell opportunities based on customer needs and usage insights
  • Renew: Lead proactive renewal strategies to maximize retention, mitigate churn risk and drive towards on-time renewals

Customer Engagement & Value Realization
  • Conduct regular Quarterly Business Reviews (QBRs) to communicate value delivered and align on future objectives
  • Translate customer usage data and KPIs into clear business value and ROI
  • Align product and service capabilities with customer goals to increase satisfaction and outcomes

Relationship Management
  • Build and maintain strong trust-based relationships with key stakeholders across customer organizations
  • Serve as the primary point of contact for customer success-related activities
  • Act as a customer advocate internally to ensure needs are understood and addressed

Growth & Collaboration
  • Partner with Specialists and Account Managers to identify expansion opportunities
  • Collaborate cross-functionally (sales, support, services, training) to deliver a seamless customer experience
  • Proactively identify risks and develop mitigation plans to ensure customer success

Operational Support & Order Management
  • Enter and manage service-related orders in the company ERP system
  • Coordinate and confirm service orders with Vendors to ensure accuracy and alignment
  • Track order status, resolve discrepancies, and ensure timely processing and communication
  • Serve as a liaison between customers, internal teams, and Vendors for order-related activities

Data, Insights & Reporting
  • Monitor customer health, usage trends, and engagement metrics
  • Maintain accurate account data and activity in CRM systems
  • Provide insights and forecasts related to renewals, churn risk, and growth opportunities

Requirements
  • Proven experience in Customer Success, Account Management, or similar roles
  • Experience managing ARR, SaaS, or subscription-based business models
  • Familiarity with Rockwell Automation services, software offerings, or industrial automation environments (preferred)
  • Demonstrated ability to grow accounts and increase annual recurring revenue
  • Strong analytical mindset with ability to interpret customer data and usage patterns
  • Excellent communication and relationship-building skills
  • Ability to respond quickly to customer needs with a high level of professionalism
  • Self-motivated with the ability to work independently in a fast-paced environment

Key Competencies
  • Customer-centric mindset
  • Strategic thinking and execution
  • Strong problem-solving skills
  • Cross-functional collaboration
  • Organizational and time management skills

Success Metrics
  • ARR growth and retention
  • Renewal rates and churn reduction
  • Expansion revenue (upsell/cross-sell)
  • Customer satisfaction
  • Product and service adoption rates
  • Order accuracy and processing efficiency

Qualifications
  • High School or GED required
  • 4 Year / Bachelor Degree preferred
  • Degree in business of a technical discipline preferred
  • Excellent interpersonal, written, verbal, and analytical skills
  • Embody our HESCO P.R.I.D.E. (Passion - Respect - Initiative - Dependability - Ethical) core tenants
  • Work well independently and with a team

Why This Role Matters
The Customer Success Manager plays a critical role in driving long-term customer value by ensuring successful adoption, measurable outcomes, and continued growth-directly impacting recurring revenue, customer loyalty, and overall business success.
Salary Description
Salary and Commission

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