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Securus Technologies Customer Service Jobs (NOW HIRING)

Aventiv Technologies, LLC

Lead Field Service Specialist

$31.23 - $35.61/hr

... Securus Technologies' products and services across correctional facilities nationwide. This role ... Conduct team meetings and customer-facing meetings as required to coordinate project execution and ...

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Securus Technologies Customer Service information

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How much do securus technologies customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for securus technologies customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Securus Technologies Customer Service representatives, and how can they be addressed?

Securus Technologies Customer Service representatives often handle inquiries from incarcerated individuals’ families, facility staff, and other stakeholders, which can involve sensitive or emotionally charged situations. One common challenge is navigating complex account or technical issues while maintaining empathy and professionalism. Representatives benefit from strong communication skills, patience, and an ability to quickly learn and apply company processes. Support is typically available through team leads and ongoing training, enabling staff to manage challenging conversations and resolve issues efficiently.

How do you work Securus?

Securus Technologies Customer Service representatives handle customer inquiries, troubleshoot issues, and provide technical support related to correctional facility communication services. The role typically requires good communication skills, familiarity with customer service tools, and adherence to company policies and security protocols.

Are GTL and Securus the same company?

GTL and Securus are separate companies that provide inmate communication services, including customer support roles. Both companies operate in the corrections industry but are independently owned and managed, so a customer service position with one does not imply employment with the other.

What are the key skills and qualifications needed to thrive as a Securus Technologies Customer Service representative, and why are they important?

To thrive as a Securus Technologies Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting techniques is typically required. Patience, active listening, and conflict resolution are crucial soft skills for handling sensitive inquiries from customers and inmates' families. These abilities ensure efficient issue resolution, customer satisfaction, and maintain the company's reputation for responsive support.

What are Securus Technologies customer service representatives?

Securus Technologies customer service representatives assist customers with issues related to Securus’ communication services for correctional facilities, such as account setup, billing inquiries, and troubleshooting phone or video calls. They provide support to both inmates’ friends and family members, as well as facility staff, ensuring that all users can successfully access and use Securus products. Representatives are typically available via phone, email, or online chat to answer questions and resolve concerns efficiently.

Where is Securus Technologies located?

Securus Technologies is headquartered in Dallas, Texas. As a customer service representative, you may work at the company's main office or remotely, depending on the role and current company policies.

What is the highest paying job in customer service?

In customer service, managerial roles such as Customer Service Manager or Director typically have the highest salaries, often exceeding $60,000 annually. Advanced positions requiring leadership skills, industry experience, and sometimes certifications tend to offer higher compensation compared to entry-level roles.

What is the difference between Securus Technologies Customer Service vs Securus Technologies Technical Support?

AspectSecurus Technologies Customer ServiceSecurus Technologies Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, office settings, remote optionsCall centers, technical labs, remote troubleshooting
Employer & Industry UsageCustomer interaction roles in corrections technologyTechnical troubleshooting roles in corrections technology
Common Search & ComparisonCustomer service vs technical support roles at Securus

While both roles involve assisting clients, Securus Technologies Customer Service focuses on general inquiries and account management, whereas Securus Technologies Technical Support handles technical issues and troubleshooting. Understanding these differences helps candidates choose the right career path within the company.

More about Securus Technologies Customer Service jobs
What cities are hiring for Securus Technologies Customer Service jobs? Cities with the most Securus Technologies Customer Service job openings:
What states have the most Securus Technologies Customer Service jobs? States with the most job openings for Securus Technologies Customer Service jobs include:
What job categories do people searching Securus Technologies Customer Service jobs look for? The top searched job categories for Securus Technologies Customer Service jobs are:
Securus Technologies Customer Service jobs near you
Infographic showing various Securus Technologies Customer Service job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Temporary. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Lead Field Service Specialist

Lead Field Service Specialist

Aventiv Technologies, LLC

Remote

$31.23 - $35.61/hr

Full-time

Medical, Life, Retirement, PTO

Posted 18 days ago

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies - Where your future awaits - YouTube
**This position requires 100% out-of-state travel. Candidates must be willing and able to travel continuously for assignments. A company-provided vehicle will be supplied for business use**
**Associate Referral Reward Eligible**
Job Purpose: The Lead Field Services Technician oversees the installation, maintenance, and troubleshooting of Securus Technologies' products and services across correctional facilities nationwide. This role leads field teams, ensures compliance with industry and company standards, and serves as a subject matter expert (SME) in telecommunications, networking, and electronic systems. The Lead Technician mentors junior technicians, manages complex installations, and acts as a liaison between field operations and internal departments.
Essential Duties:
  • Lead and execute installation, programming, and repair of telecommunications and networking hardware/software, including phones, kiosks, WAPs, tablets, and video terminals.
  • Conduct and approve site surveys and BOM engineering; create and review technical diagrams.
  • Perform quality assurance audits on internal and contractor installations to ensure compliance.
  • Serve as team lead on multi-site deployments and complex service calls.
  • Act as SME for field operations, supporting Field Service Managers in resolving escalated issues.
  • Collect, analyze, and report operational data and performance metrics.
  • Manage company assets including tools, vehicles, inventory, and laptops.
  • Interface with internal departments, vendors, and contractors to troubleshoot and resolve issues.
  • Train and mentor field service associates; provide technical guidance and product education.
  • Travel extensively nationwide for installations and service calls, including long-term assignments.
  • Ensure documentation accuracy and compliance with company policies.
  • Solve problems independently, escalate when necessary, and contribute to continuous improvement.
  • Create As-Built documentation and network designs for completed installations.
  • Fill out Job Hazard Assessment (JHA) forms and conduct safety meetings to ensure compliance with safety protocols.
  • Conduct team meetings and customer-facing meetings as required to coordinate project execution and resolve issues.
  • Perform additional duties as assigned
  • Perform other related duties as assigned or required.

Knowledge, Skills, and Abilities:
  • Expert-level understanding of Securus and JPAY products, systems, and installation standards.
  • Advanced skills in conduit installation, copper/fiber cabling, wireless networks, and configuration file management.
  • Proven leadership and project management capabilities.
  • Strong organizational, planning, and multitasking abilities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency in Windows OS, VOIP, Adtran AOS, Cisco IOS, and wireless technologies.
  • Ability to work independently in remote, high-pressure environments.
  • Adaptability to change and commitment to continuous learning.
  • Familiarity with Microsoft Office Suite, Visio, and Adobe tools.
  • Valid driver's license with a clean driving record.
  • Willingness to travel up to 100% and submit expense reports per company policy.
  • Ability to manage complex tasks and lead teams under pressure.

Minimum Qualifications:
  • High school diploma or GED.
  • Minimum 5 years of experience in telecom/networking installation, repair, or maintenance.
  • At least 2 years in a leadership or advanced technician role (e.g., FST II or equivalent)

Preferred Qualifications:
  • BICSI, Cisco (CCNA), Microsoft (A+, N+, MCSE), and Fiber certifications.
  • Degree or certification in electronics/electrical or related field.
  • Experience in blueprint reading and BOM review/editing.
  • Confined Space Certification.

Physical Requirements:
  • Ability to perform physical tasks including climbing, lifting (up to 50 lbs), kneeling, and working in confined spaces or extreme temperatures.
  • Visual acuity including close vision, color perception, depth perception, and focus adjustment.

Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $31.23 - $35.61/hr
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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