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Secret Shopper Jobs (NOW HIRING)

Five Guys

Crew Member

Lexington, KY · On-site

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all-in average -- base + cash tips + credit card tips + secret shopper bonuses combined) Schedule: Doors ...

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Five Guys

Crew Member

Lexington, KY · On-site

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all-in average -- base + cash tips + credit card tips + secret shopper bonuses combined) Schedule: Doors ...

Five Guys

Crew Member

Clarksville, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Company Introduction Five Guys ...

Five Guys

Crew Member/Cashier

Eldersburg, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Company Introduction Five Guys ...

Five Guys

Crew Member/Cashier

Mount Airy, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Company Introduction Five Guys ...

Five Guys Burgers and Fries

Crew Member

Clarksville, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Five Guys Enterprises LLC is an ...

Five Guys Burgers and Fries

Crew Member

Clearwater, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

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Five Guys Burgers and Fries

Crew Member

Largo, FL

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Apply Early

Five Guys Burgers and Fries

Crew Member

Pinellas Park, FL

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Apply Early

Five Guys Burgers and Fries

Crew Member

Tampa, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Apply Early

Five Guys Burgers and Fries

Crew Member

Seminole, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Apply Early

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Secret Shopper information

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How much do secret shopper jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for secret shopper in the United States is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.27 per hour, depending on experience, location, and employer.

What is a Secret Shopper job?

A Secret Shopper, also known as a Mystery Shopper, is someone hired to evaluate a business’s customer service, cleanliness, and overall experience by posing as a regular customer. They follow specific guidelines, make purchases, ask questions, and report their observations. Companies use this feedback to improve their services and ensure quality standards are met. Secret Shoppers are typically independent contractors and may be reimbursed for purchases or receive payment for their evaluations.

What are the key skills and qualifications needed to thrive in the Secret Shopper position, and why are they important?

To thrive as a Secret Shopper, you need strong observational skills, attention to detail, and the ability to follow specific instructions, generally requiring a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps commonly used for submitting evaluations is helpful but not always required. Excellent written communication, objectivity, and discretion are standout soft skills in this position. These skills ensure accurate, unbiased feedback and reliable reporting of consumer experiences, which are essential for evaluating and improving service quality.

What mystery shopper jobs are legit?

Legitimate mystery shopper jobs are offered by reputable market research companies and retail chains that pay for evaluating customer service, store cleanliness, and product displays. These positions typically require completing surveys or reports online and do not involve upfront fees or selling products. Verifying the company's credibility and reading reviews can help identify genuine opportunities.

What is the highest paying secret shopper app?

The highest paying secret shopper apps typically offer rates ranging from $10 to $25 per assignment, with some specialized or high-demand platforms paying higher rates for specific tasks or locations. Earnings depend on the frequency of assignments, location, and the complexity of the evaluations, and some apps may also offer bonuses or incentives for completing surveys promptly.

How much can you earn being a secret shopper?

Secret shoppers typically earn between $10 and $25 per assignment, with some programs paying higher rates for specialized evaluations or longer visits. Overall, earnings depend on the number of assignments completed, the complexity of the tasks, and the company’s pay structure, often supplemented by bonuses or incentives.

What does a typical assignment look like for a Secret Shopper?

As a Secret Shopper, you'll usually be given a clear set of instructions outlining what to observe or purchase during your visit to a store, restaurant, or service provider. Assignments often include tasks like evaluating customer service, inspecting product displays, or verifying compliance with company policies, which you’ll report on through an online platform afterward. While many assignments are completed independently, you may occasionally interact with a coordinator or team to clarify expectations or review findings. Flexibility in scheduling and attention to instructions are important, as projects vary in complexity and deadlines. This variety allows you to develop a wide range of skills while contributing valuable insights to improve customer experiences.

How to get into being a secret shopper?

To become a secret shopper, you can sign up with reputable companies that offer mystery shopping assignments. Typically, you need to complete an application, pass a background check, and have good observational and communication skills. Some roles may require a smartphone or specific reporting tools to submit evaluations.
More about Secret Shopper jobs
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Secret Shopper jobs near you
Infographic showing various Secret Shopper job openings in the United States as of June 2026, with employment types broken down into 25% Full Time, 49% Part Time, 13% Temporary, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,137 per year, or $17.9 per hour.

Member Service Rep

Mountainside Fitness Acquisitions LLC

Scottsdale, AZ • On-site

Full-time

Posted 28 days ago

Be an early applicant

Job description

Description:

We invest in our people. Here's what you can expect as part of the Mountainside family:

? Complimentary gym membership plus deep personal training discounts

? Onsite childcare — bring your own kids to work with you

? Consistent schedules that stay the same week to week — no surprises

? Flexible pay for hourly employees — access your earnings when you need them

? Real growth opportunities — 100% of our General Managers were promoted from within


JOB DESCRIPTION

Member Service Representative (MSR)

I. RESPONSIBILITIES & DUTIES — SALES SPECIFIC

Data & Prospect Management

  • Enter data accurately and effectively into the computer system.
  • Tour, contact, and enter every prospect into the system. Maintain communication with prospects until the sale is complete.
  • Document all customer communication in Hub Spot and record follow-ups to verify contact. MSRs will use the company phone for all outreach.

Sales Performance Standards

  • The MSR role at Mountainside Fitness is competitive. Schedules, goals, and performance metrics change monthly — MSRs must consistently meet sales criteria. Performance is measured across:
  • Number of sales per pay period.
  • Prospect-to-sales closing ratios.
  • Training Package sales.
  • Meeting or exceeding monthly sales goals: BE, Income, Personal Training, and other stated goals.
  • Performance during Secret Shopper visits.
  • Number of self-generated prospects — employee's ability to drive traffic into the club.
  • Availability, dependability, and ability to improve the sales team at their specific location.

Closing Ratio Requirement: MSRs are expected to maintain a 70% or higher closing ratio. Example — if you tour 10 prospects, 7 should be sold. Ratios are calculated on a monthly basis only. Example: In August, Johnny Membership sold 20 memberships and had 30 outstanding prospects — a closing ratio of 67%. Four consecutive pay periods below the 70% minimum will result in progressive discipline, which may include suspension, loss of sales shifts, or termination.

  • Sales goals are set monthly by the club manager or District Manager. Total sales per period compared to the sales goal is the primary measure of sales performance.
  • MSRs are expected to sell Personal Training at a rate of 15% of their sole BEs.

Secret Shopper & Professionalism

  • Clubs and MSRs will be visited sporadically by corporate Secret Shopper personnel. MSRs are expected to perform professionally, remain service-minded, and express the desire to start the guest on a membership that same day.
  • MSRs are expected to work honestly and fairly with the sales staff and be available to pick up additional shifts when needed.

Training & Development

  • MSRs are expected to attend MSF-sponsored continuing education and sales technique improvement sessions at least once per quarter.
  • MSRs are expected to initiate a monthly tour with their GM or DM. The tour will include role play, closing techniques, and sales methods such as "Discovering the Prospect."

Product Knowledge Requirement: High proficiency in Mountainside products, ABC, the MSF app, and MSF OLS is expected of all MSRs prior to selling.

II. OTHER

  • Report directly to your club's General Manager.
  • Other job-related duties as assigned.
  • Performance reviews conducted regularly based on monthly sales metrics.
  • Progressive disciplinary procedures — at the discretion of management — include employee counseling, verbal warnings, suspension, loss of sales shifts, and termination.


Requirements: