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Secret Shopper Jobs in California (NOW HIRING)

Chick-Fil-A

Guest Experience Director

Santee, CA · On-site

$26 - $28/hr

Guest Experience Directors oversee guest-facing systems including Customer Experience Monitor (CEM), Secret Shopper evaluations, Host responsibilities, Recipe & Service Assessments (RSA), and food ...

Five Guys

Crew Member - 0277

Carson, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1908

Sacramento, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 0606

Torrance, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1506

Studio City, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1373

El Segundo, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 4024

Pasadena, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 0560

San Diego, CA

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1250

Culver City, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1547

Oxnard, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1559

West Sacramento, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1806

Clovis, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1136

Vacaville, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1394

Los Angeles, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1459

Lakewood, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 0596

Carlsbad, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 4007

Chula Vista, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 1136

Vacaville, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 0533

San Diego, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

Five Guys

Crew Member - 0641

Downey, CA · On-site

$20/hr

We also have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone by upholding our high standards and delivering an outstanding ...

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All JobsSecret Shopper JobsSecret Shopper Jobs in California

Secret Shopper information

See California salary details

$9

$17

$27

How much do secret shopper jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for secret shopper in California is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.03 per hour, depending on experience, location, and employer.

What does a secret shopper do?

As a Secret Shopper, you'll usually be given a clear set of instructions outlining what to observe or purchase during your visit to a store, restaurant, or service provider. Assignments often include tasks like evaluating customer service, inspecting product displays, or verifying compliance with company policies, which you’ll report on through an online platform afterward. While many assignments are completed independently, you may occasionally interact with a coordinator or team to clarify expectations or review findings. Flexibility in scheduling and attention to instructions are important, as projects vary in complexity and deadlines. This variety allows you to develop a wide range of skills while contributing valuable insights to improve customer experiences.

What skills and qualifications are needed to be a secret shopper?

To thrive as a Secret Shopper, you need strong observational skills, attention to detail, and the ability to follow specific instructions, generally requiring a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps commonly used for submitting evaluations is helpful but not always required. Excellent written communication, objectivity, and discretion are standout soft skills in this position. These skills ensure accurate, unbiased feedback and reliable reporting of consumer experiences, which are essential for evaluating and improving service quality.

How do you become a secret shopper?

To become a secret shopper, you typically need to sign up with legitimate mystery shopping companies that verify your identity and provide assignments. No formal education is required, but good observation skills and reliability are important; some companies may also require a background check or training before starting assignments.

How much do you get paid for being a secret shopper?

Secret shoppers typically earn between $10 and $25 per assignment, with pay varying based on the complexity and length of the evaluation. Some companies also offer additional incentives or reimbursements for expenses incurred during visits.

What is the best secret shopper company to work for?

There is no definitive best secret shopper company, as opportunities vary based on location and individual preferences. Reputable companies like BestMark, IntelliShop, and Secret Shopper are well-known in the industry and often offer flexible schedules and training. Job seekers should research company reviews and verify legitimacy before applying.

What are the most commonly searched types of Secret Shopper jobs in California?

The most popular types of Secret Shopper jobs in California are:

What are popular job titles related to Secret Shopper jobs in California?

For Secret Shopper jobs in California, the most frequently searched job titles are:

What job categories do people searching Secret Shopper jobs in California look for?

The top searched job categories for Secret Shopper jobs in California are:

What cities in California are hiring for Secret Shopper jobs?

Cities in California with the most Secret Shopper job openings:

What are popular job titles related to Secret Shopper jobs in CA?

For Secret Shopper jobs in CA, the most frequently searched job titles are:

Secret Shopper jobs near you
Infographic showing various Secret Shopper job openings in California as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,651 per year, or $17.6 per hour.

Guest Experience Director

Chick-Fil-A

Santee, CA • On-site

$26 - $28/hr

Full-time

Posted 27 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,647 frontline employees who took The Breakroom Quiz

15th of 107 rated fast food restaurants

Job description

DESCRIPTION
At Chick-fil-A, Guest Experience Directors are responsible for leading the restaurant's hospitality and service standards while creating memorable experiences for every guest. Guest Experience Directors oversee guest-facing systems including Customer Experience Monitor (CEM), Secret Shopper evaluations, Host responsibilities, Recipe & Service Assessments (RSA), and food quality standards. They serve as a resource for Managers and Team Members by providing coaching, support, and accountability to ensure exceptional service and hospitality. Guest Experience Directors identify opportunities, develop solutions, and create systems that improve the overall guest experience. They successfully complete the Director Level Up Packet and have demonstrated the ability to lead through influence, develop others, and take ownership of results.
Other Requirements:
  • Must average 30+ Hours/Week (rolling 3 months)
  • Must have availability to lead three opening/closing shifts (including two night closes)
  • Must have Friday & Saturday availability (one closing required)
  • Successfully completes Director Level Up Packet
  • Maintains proficiency in restaurant operations and leadership expectations
  • Embodies and upholds Core Values, Ownership, and Professionalism
  • Champions and protects the Culture, Vision, Mission, and Purpose
  • Demonstrates strong communication, hospitality, and follow-through
  • Leads and develops Managers, Trainers, and Team Members through coaching and example
  • Drives continuous improvement through self-development, projects, and store growth initiatives

Responsibilities include:
  • Owns the restaurant's guest experience standards and ensures consistent hospitality execution.
  • Oversees Customer Experience Monitor (CEM), Secret Shopper evaluations, Host standards, and Recipe & Service Assessments (RSA).
  • Identifies opportunities through guest feedback, evaluations, and observations to improve service.
  • Coaches and develops Leaders and Team Members on hospitality, service expectations, and guest interactions.
  • Ensures food quality, presentation, accuracy, and service standards consistently meet Chick-fil-A expectations.
  • Develops systems and solutions to improve the overall guest journey.
  • Partners with Directors and Managers to address opportunities and create sustainable improvements.
  • Communicates guest experience priorities, results, and action plans with leadership.
  • Creates a culture where guests feel valued, cared for, and appreciated.
  • Models ownership, professionalism, and hospitality in every interaction.
  • Performs any responsibilities needed to support the success of the restaurant.
  • Strictly adheres to all company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

REQUIREMENTS
  • Previous experience preferred
  • Previous leadership experience an asset
  • Hard-working
  • Team-oriented
  • Friendly
  • Honest
  • Great customer skills
  • Ability to drive results

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

What Chick-fil-A employees say

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Workplace

Get the full story on Breakroom

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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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