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Secret Shopper Jobs in Rochester, NY (NOW HIRING)

Five Guys NY

Crew Member - Hiring Immediately

Victor, NY

$16.50 - $17/hr

What we offer: ● Daily/Weekly tips ● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) ● Complimentary meal and drinks per shift ● Commuter benefits ● Insurance ...

Five Guys 1946 Brighton

Shift Manager

Rochester, NY · On-site

$14.75 - $18.75/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 complimentary meal and drink per shift * Commuter benefits * Paid time off * 401K program * Referral bonus for ...

Five Guys

Shift Manager

Rochester, NY · On-site

$17.50 - $19.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * complimentary meal and drink per shift * Commuter benefits * Paid time off * 401K program * Referral bonus for ...

Five Guys 1639 Victor

Restaurant Crew Member

Victor, NY · On-site

$12.25 - $15.25/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Five Guys

Shift Manager

Rochester, NY · On-site

$14.75 - $18.75/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 complimentary meal and drink per shift * Commuter benefits * Paid time off * 401K program * Referral bonus for ...

Five Guys

Restaurant Crew Member

Rochester, NY · On-site

$12.25 - $15.50/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Five Guys

Crew Member

Penfield, NY · On-site

$16.50 - $17/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Five Guys

Restaurant Crew Member

Victor, NY · On-site

$12.25 - $15.25/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Five Guys

Crew Member

Rochester, NY · On-site

$16.50 - $17/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Five Guys 2099 Penfield

Crew Member

Penfield, NY

$16.50 - $17/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Five Guys 1946 Brighton

Crew Member

Rochester, NY

$16.50 - $17/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

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All JobsSecret Shopper JobsSecret Shopper Jobs in Rochester, NY

Secret Shopper information

See Rochester, NY salary details

$9

$17

$27

How much do secret shopper jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for secret shopper in Rochester, NY is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.03 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a secret shopper?

To thrive as a Secret Shopper, you need strong observational skills, attention to detail, and the ability to follow specific instructions, generally requiring a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps commonly used for submitting evaluations is helpful but not always required. Excellent written communication, objectivity, and discretion are standout soft skills in this position. These skills ensure accurate, unbiased feedback and reliable reporting of consumer experiences, which are essential for evaluating and improving service quality.

What does a secret shopper do?

As a Secret Shopper, you'll usually be given a clear set of instructions outlining what to observe or purchase during your visit to a store, restaurant, or service provider. Assignments often include tasks like evaluating customer service, inspecting product displays, or verifying compliance with company policies, which you’ll report on through an online platform afterward. While many assignments are completed independently, you may occasionally interact with a coordinator or team to clarify expectations or review findings. Flexibility in scheduling and attention to instructions are important, as projects vary in complexity and deadlines. This variety allows you to develop a wide range of skills while contributing valuable insights to improve customer experiences.

How to get into being a secret shopper?

To become a secret shopper, you can sign up with reputable companies that offer mystery shopping assignments. Typically, you need good observational skills, attention to detail, and the ability to follow specific instructions; some roles may require a background check or a small fee for training materials. Once registered, you will receive assignments to evaluate customer service, cleanliness, and overall experience at various businesses.

How do secret shoppers get paid?

Secret shoppers are typically paid per assignment, which can include cash, gift cards, or reimbursements for purchases. Payment methods vary by employer and assignment, and some companies also offer bonuses for detailed reports or frequent work. Payments are usually processed after completing the evaluation and submitting the required documentation.

What are popular job titles related to Secret Shopper jobs in Rochester, NY?

For Secret Shopper jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Secret Shopper jobs in Rochester, NY look for?

The top searched job categories for Secret Shopper jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Secret Shopper jobs?

Cities near Rochester, NY with the most Secret Shopper job openings:

Secret Shopper jobs near you
Infographic showing various Secret Shopper job openings in Rochester, NY as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,642 per year, or $17.6 per hour.

Crew Member - Hiring Immediately

Five Guys NY

Victor, NY

$16.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Crew Member

$16.50-17/hr + tips Plus an extra average of $2 in tips per hour and secret shopper bonuses.

Salary: $16.50-$17.50/hr Plus an extra average of $2 in tips per hour and secret shopper bonuses.

What we offer: 
● Daily/Weekly tips 
● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) 
● Complimentary meal and drinks per shift 
● Commuter benefits 
● Insurance Plan ( Medical, Dental & Vision) 
● Paid time off 
● 401K program 
● Referral bonus for bringing new members in to the team 
● Opportunities for advancement 

Crew Members perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning prep area, and provide friendly, fast and accurate service in order to ensure an excellent customer experience. 

Schedule: 
● Available to work days and nights 
●  Available to work weekends and holidays 
●  Available to work a variable schedule, as per the needs of the business 

Qualifications: 
● 18+ years of age preferred but not required
● Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 8 hours with scheduled breaks) 
● Function in a fast-paced and noisy kitchen environment 
● Tolerance to temperature fluctuations 
● Work with hazardous substances such as hot oil
● Read, write, speak, and understand basic English 
● Communicate clearly 
● Use a basic computer system (ex. cash register) 
● Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
● Available to work nights, weekends and holidays, and variable schedule, per the needs of the business 
● Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates 
● Fast casual/ fast food experience (preferred but not required) 

Responsibilities: Will be discussed during the interview and/or orientation 
EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.  Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 
Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740: https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

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An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
  • The candidate’s ability to perform the tasks in the available job role.
  • The candidate's self-rated skill proficiency.
  • The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired. 

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