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Secret Shopper Jobs in Rochester, NY (NOW HIRING)

Five Guys

Shift Manager

Rochester, NY · On-site

$14.75 - $18.75/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 complimentary meal and drink per shift * Commuter benefits * Paid time off * 401K program * Referral bonus for ...

Five Guys

Crew Member

Penfield, NY · On-site

$16.50 - $17/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Five Guys

Crew Member

Rochester, NY · On-site

$16.50 - $17/hr

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * 1 free meal per shift * Unlimited fountain drink per shift * Commuter benefits * Paid time off * 401K program

Victoria's Secret

Selling Associate-Eastview

Victor, NY · On-site

$17 - $20.25/hr

Victoria's Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim ...

Bass Pro Shops

Hunting Team Lead - Full Time

Victor, NY · On-site

$20 - $22.75/hr

Insures a pleasant and productive shopping experience for all customers. * Assists the GSM / DM and ... secret shops, etc.). * Remains Product "expert" through ongoing product knowledge training ...

Bass Pro Shops

Firearms Team Lead - Full Time

Victor, NY · On-site

$20 - $22.75/hr

Insures a pleasant and productive shopping experience for all customers. Assists the GSM / DM and ... secret shops, etc.). * Remains Product "expert" through ongoing product knowledge training ...

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All JobsSecret Shopper JobsSecret Shopper Jobs in Rochester, NY

Secret Shopper information

See Rochester, NY salary details

$9

$17

$28

How much do secret shopper jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for secret shopper in Rochester, NY is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.03 per hour, depending on experience, location, and employer.

What is a Secret Shopper job?

A Secret Shopper, also known as a Mystery Shopper, is someone hired to evaluate a business’s customer service, cleanliness, and overall experience by posing as a regular customer. They follow specific guidelines, make purchases, ask questions, and report their observations. Companies use this feedback to improve their services and ensure quality standards are met. Secret Shoppers are typically independent contractors and may be reimbursed for purchases or receive payment for their evaluations.

What are the key skills and qualifications needed to thrive in the Secret Shopper position, and why are they important?

To thrive as a Secret Shopper, you need strong observational skills, attention to detail, and the ability to follow specific instructions, generally requiring a high school diploma or equivalent. Familiarity with digital reporting tools and mobile apps commonly used for submitting evaluations is helpful but not always required. Excellent written communication, objectivity, and discretion are standout soft skills in this position. These skills ensure accurate, unbiased feedback and reliable reporting of consumer experiences, which are essential for evaluating and improving service quality.

What mystery shopper jobs are legit?

Legitimate mystery shopper jobs are offered by reputable market research companies and retail chains that pay for evaluating customer service, store cleanliness, and product displays. These positions typically require completing surveys or reports online and do not involve upfront fees or selling products. Verifying the company's credibility and reading reviews can help identify genuine opportunities.

What is the highest paying secret shopper app?

The highest paying secret shopper apps typically offer rates ranging from $10 to $25 per assignment, with some specialized or high-demand platforms paying higher rates for specific tasks or locations. Earnings depend on the frequency of assignments, location, and the complexity of the evaluations, and some apps may also offer bonuses or incentives for completing surveys promptly.

How much can you earn being a secret shopper?

Secret shoppers typically earn between $10 and $25 per assignment, with some programs paying higher rates for specialized evaluations or longer visits. Overall, earnings depend on the number of assignments completed, the complexity of the tasks, and the company’s pay structure, often supplemented by bonuses or incentives.

What does a typical assignment look like for a Secret Shopper?

As a Secret Shopper, you'll usually be given a clear set of instructions outlining what to observe or purchase during your visit to a store, restaurant, or service provider. Assignments often include tasks like evaluating customer service, inspecting product displays, or verifying compliance with company policies, which you’ll report on through an online platform afterward. While many assignments are completed independently, you may occasionally interact with a coordinator or team to clarify expectations or review findings. Flexibility in scheduling and attention to instructions are important, as projects vary in complexity and deadlines. This variety allows you to develop a wide range of skills while contributing valuable insights to improve customer experiences.

How to get into being a secret shopper?

To become a secret shopper, you can sign up with reputable companies that offer mystery shopping assignments. Typically, you need to complete an application, pass a background check, and have good observational and communication skills. Some roles may require a smartphone or specific reporting tools to submit evaluations.
What are popular job titles related to Secret Shopper jobs in Rochester, NY? For Secret Shopper jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Secret Shopper jobs in Rochester, NY look for? The top searched job categories for Secret Shopper jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Secret Shopper jobs? Cities near Rochester, NY with the most Secret Shopper job openings:
Secret Shopper jobs near you
Infographic showing various Secret Shopper job openings in Rochester, NY as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,659 per year, or $17.6 per hour.

Crew Member - Hiring Immediately

Five Guys NY

Rochester, NY

$16.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Crew Member

$16.50-17/hr + tips Plus an extra average of $2 in tips per hour and secret shopper bonuses.

What we offer: 
● Daily/Weekly tips 
● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) 
● Complimentary meal and drinks per shift 
● Commuter benefits 
● Insurance Plan ( Medical, Dental & Vision) 
● Paid time off 
● 401K program 
● Referral bonus for bringing new members in to the team 
● Opportunities for advancement 

Crew Members perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning prep area, and provide friendly, fast and accurate service in order to ensure an excellent customer experience. 

Schedule: 
● Available to work days and nights 
●  Available to work weekends and holidays 
●  Available to work a variable schedule, as per the needs of the business 

Qualifications: 
● 16+ years of age 
● Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 8 hours with scheduled breaks) 
● Function in a fast-paced and noisy kitchen environment 
● Tolerance to temperature fluctuations 
● Work with hazardous substances such as hot oil
● Read, write, speak, and understand basic English 
● Communicate clearly 
● Use a basic computer system (ex. cash register) 
● Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
● Available to work nights, weekends and holidays, and variable schedule, per the needs of the business 
● Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates 
● Fast casual/ fast food experience (preferred but not required) 

Responsibilities: Will be discussed during the interview and/or orientation 
EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.  Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 
Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740: https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

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