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Scheduling Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

TEKsystems

Customer Service Representative

Roseville, MN · On-site

$20/hr

As a Customer Service Representative, you will be the first point of contact for customers calling ... Schedule onsite service appointments for technicians. * Document customer interactions and service ...

Taco John's

Customer Service Representative

New Ulm, MN · On-site

$12 - $15/hr

Looking for a part-time job that actually works around YOUR schedule? Taco John's in New Ulm is hiring Customer Service Representatives for $12-15/hour with amazingly flexible shifts! Work short 3 ...

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Scheduling Customer Service Representative information

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How much do scheduling customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for scheduling customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a scheduling customer service representative?

Scheduling Customer Service Representatives are professionals responsible for coordinating and managing appointments, meetings, and other scheduling needs for an organization or its clients. They interact with customers, answer inquiries, confirm availability, and ensure that schedules are accurately maintained. Their role often includes handling rescheduling requests, resolving conflicts, and providing excellent customer service to ensure a smooth and efficient scheduling process.

How does a scheduling customer service representative typically collaborate with other departments to resolve scheduling conflicts?

Scheduling Customer Service Representatives often work closely with teams such as operations, dispatch, and field staff to address and resolve scheduling conflicts. When issues arise, they coordinate with these departments to find alternative appointment times or reassign resources to ensure customer needs are met efficiently. This role requires strong communication and problem-solving skills, as representatives must balance company resources with customer expectations while maintaining a positive experience. Effective collaboration ensures minimal disruption to both customers and internal teams.

What are the key skills and qualifications needed to thrive as a scheduling customer service representative, and why are they important?

To thrive as a Scheduling Customer Service Representative, you need strong organizational abilities, attention to detail, and experience with customer service best practices, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and multi-line phone systems is often required. Superior communication, problem-solving, and time management skills set top performers apart in this role. These competencies are essential for efficiently managing appointments, resolving customer inquiries, and ensuring a positive client experience.

What is the difference between Scheduling Customer Service Representative vs Customer Service Representative?

AspectScheduling Customer Service RepresentativeCustomer Service Representative
Primary RoleFocuses on scheduling appointments, managing calendars, and coordinating service timesHandles customer inquiries, resolves issues, and provides product or service information
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, call centers, healthcare, or service industriesOffice, retail, call centers, various industries
Common CertificationsNone typically required, but scheduling software training may be preferredCustomer service certifications optional but beneficial

While both roles involve interacting with customers, the Scheduling Customer Service Representative primarily manages appointment scheduling and calendar coordination, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

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What are popular job titles related to Scheduling Customer Service Representative jobs?

For Scheduling Customer Service Representative jobs, the most frequently searched job titles are:

Scheduling Customer Service Representative jobs near you
Infographic showing various Scheduling Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Ayer, MA • On-site

Domino's
Food and Beverage Stores • 10K+ employees
Learn more about Domino'sexternal

$18 - $24.25/hr

Part-time

Re-posted 8 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,945 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies

Job description

Customer Service Representative (CSR)
Customer Service Representative:
The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.
Daily Routine:
  • Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
  • Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
  • Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
  • Ensure orders are organized and accurate.

Necessary Skills:
  • Ability to multi-task/work efficiently under pressure
  • Ability to work in a fast-paced environment - Handle the Rush
  • Effective communication with team members and customers
  • Understand safe food handling, food storage and sanitation
  • Ability to work nights and weekends
  • Excellent customer service skills
  • Ability to take direction from management
  • Must be 16 years of age or older to be considered

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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