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Scheduling Customer Service Representative Jobs (NOW HIRING)

Kenney's Pest Control Inc

Scheduling & CSR

Moline, IL

$14.75 - $20.25/hr

Customer Service Representative & Scheduler Company: Kenney's Pest Control Location: Moline, IL 61265 Position Type: Full-Time, Entry Level About Us: Kenney's Pest Control is a trusted, industry ...

DHL

Customer Service Representative

Wilmer, TX · On-site

$20.75/hr

BOL fillings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, picking and packing. Position: Customer Service Rep Shift: First Shift Hours: 8:00am - 4:30pm Days:

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Schedule must be flexible to include being available to work all shifts and all days of the week.

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How much do scheduling customer service representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for scheduling customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Scheduling Customer Service Representative typically collaborate with other departments to resolve scheduling conflicts?

Scheduling Customer Service Representatives often work closely with teams such as operations, dispatch, and field staff to address and resolve scheduling conflicts. When issues arise, they coordinate with these departments to find alternative appointment times or reassign resources to ensure customer needs are met efficiently. This role requires strong communication and problem-solving skills, as representatives must balance company resources with customer expectations while maintaining a positive experience. Effective collaboration ensures minimal disruption to both customers and internal teams.

What are Scheduling Customer Service Representatives?

Scheduling Customer Service Representatives are professionals responsible for coordinating and managing appointments, meetings, and other scheduling needs for an organization or its clients. They interact with customers, answer inquiries, confirm availability, and ensure that schedules are accurately maintained. Their role often includes handling rescheduling requests, resolving conflicts, and providing excellent customer service to ensure a smooth and efficient scheduling process.

What is the difference between Scheduling Customer Service Representative vs Customer Service Representative?

AspectScheduling Customer Service RepresentativeCustomer Service Representative
Primary RoleFocuses on scheduling appointments, managing calendars, and coordinating service timesHandles customer inquiries, resolves issues, and provides product or service information
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, call centers, healthcare, or service industriesOffice, retail, call centers, various industries
Common CertificationsNone typically required, but scheduling software training may be preferredCustomer service certifications optional but beneficial

While both roles involve interacting with customers, the Scheduling Customer Service Representative primarily manages appointment scheduling and calendar coordination, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Scheduling Customer Service Representative, and why are they important?

To thrive as a Scheduling Customer Service Representative, you need strong organizational abilities, attention to detail, and experience with customer service best practices, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and multi-line phone systems is often required. Superior communication, problem-solving, and time management skills set top performers apart in this role. These competencies are essential for efficiently managing appointments, resolving customer inquiries, and ensuring a positive client experience.
More about Scheduling Customer Service Representative jobs
What job categories do people searching Scheduling Customer Service Representative jobs look for? The top searched job categories for Scheduling Customer Service Representative jobs are:
Scheduling Customer Service Representative jobs near you
Infographic showing various Scheduling Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Scheduling & CSR

Kenney's Pest Control Inc

Moline, IL

$14.75 - $20.25/hr

Full-time

Posted 12 days ago

Job description

Job Title: Customer Service Representative & Scheduler

Company: Kenney's Pest Control
Location: Moline, IL 61265
Position Type: Full-Time, Entry Level

About Us:
Kenney's Pest Control is a trusted, industry leader provider of pest management services dedicated to keeping our community safe and pest-free. We've been in business for 53 years and are a well known small business here in the Quad Cities. As we continue to grow, we are looking for a detail-oriented, cheerful and enthusiastic Customer Service Representative/Scheduler to join our team. This is an entry-level position ideal for someone with a passion for providing excellent customer service and supporting daily operations. The position may also offer the opportunity to assist in marketing efforts, working with the marketing director to support our outreach.

Job Responsibilities:

  • Customer Service: Handle inbound customer inquiries via phone, email, and online channels, providing accurate and timely information about our services with a cheerful, upbeat attitude. You will also be educating the customer on types of insects, types of treatments, and follow-up expectations.
  • Scheduling: Manage customer appointments, including coordinating schedules with technicians and confirming bookings.
  • Data Entry & Office Support: Perform data entry and maintain accurate customer records in our system.
  • General Office Tasks: Assist with administrative duties such as mailings, filing, answering e-mails and organizing customer information.
  • Marketing Support (Optional): Assist the marketing director with various tasks, such as social media updates, content creation, and basic marketing initiatives to increase customer engagement and brand visibility.

Key Skills & Qualifications:

  • Experience with MS Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Drive, Gmail).
  • Familiarity with mainstream desktop and mobile applications.
  • Strong typing/keyboarding skills and attention to detail.
  • Excellent communication skills, both written and verbal. Willingness and ability to ask questions.
  • Ability to prioritize and handle multiple tasks in a fast-paced environment.
  • A desire to learn and the ability to retain the information provided.
  • Interest in marketing and social media is a plus.
  • Previous office or customer service experience is a plus but not required.

Why Join Kenney's Pest Control?

  • Competitive salary and benefits package. Options for bonuses and pay raises.
  • Gain hands-on experience in both customer service and office administration.
  • Opportunity to learn about the pest control industry and support marketing efforts.
  • Friendly and supportive team environment; we're like family!

How to Apply:
Please submit your resume and a brief cover letter explaining why you're a good fit for the role to info@kpctoday.com, or apply online. We look forward to hearing from you!

Kenney's Pest Control is an equal opportunity employer.

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