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Scheduling Customer Service Representative Jobs (NOW HIRING)

Kenney's Pest Control

Scheduling & CSR

Moline, IL · On-site

Customer Service Representative & Scheduler Company: Kenney's Pest Control Location: Moline, IL 61265 Position Type: Full-Time, Entry Level About Us: Kenney's Pest Control is a trusted, industry ...

Kenney's Pest Control Inc

Scheduling & CSR

Moline, IL · On-site

$15 - $16/hr

Customer Service Representative & Scheduler Company: Kenney's Pest Control Location: Moline, IL 61265 Position Type: Full-Time, Entry Level About Us: Kenney's Pest Control is a trusted, industry ...

Chim Chimney

Customer Service Representative

Hermitage, TN · On-site

$14 - $19/hr

We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to ... Schedule and confirm appointments for inspections, cleanings, and repairs. * Communicate with ...

DHL

Customer Service Representative

Roanoke, TX

$20.75/hr

BOL filings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, and picking/packing Position: Weekend Day Shift Customer Service Representative Shift: 5:00am - 5 ...

Adecco

Customer Service Rep

Danbury, CT

$20/hr

Scheduling customers for service Customer Service Rep candidates must meet the following requirements for consideration: * 2+ years exp as a Customer Service position in a similar position

Carstar

Customer Service Representative

Mcallen, TX

$15.25 - $20.75/hr

JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional ... Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio ...

Carstar

Customer Service Representative

Milpitas, CA

$18.25 - $24.75/hr

JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional ... Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio ...

Carstar

Customer Service Representative

Blasdell, NY

$16.25 - $22/hr

JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional ... Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio ...

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How much do scheduling customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for scheduling customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Scheduling Customer Service Representative, and why are they important?

To thrive as a Scheduling Customer Service Representative, you need strong organizational abilities, attention to detail, and experience with customer service best practices, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and multi-line phone systems is often required. Superior communication, problem-solving, and time management skills set top performers apart in this role. These competencies are essential for efficiently managing appointments, resolving customer inquiries, and ensuring a positive client experience.

How does a Scheduling Customer Service Representative typically collaborate with other departments to resolve scheduling conflicts?

Scheduling Customer Service Representatives often work closely with teams such as operations, dispatch, and field staff to address and resolve scheduling conflicts. When issues arise, they coordinate with these departments to find alternative appointment times or reassign resources to ensure customer needs are met efficiently. This role requires strong communication and problem-solving skills, as representatives must balance company resources with customer expectations while maintaining a positive experience. Effective collaboration ensures minimal disruption to both customers and internal teams.

What are Scheduling Customer Service Representatives?

Scheduling Customer Service Representatives are professionals responsible for coordinating and managing appointments, meetings, and other scheduling needs for an organization or its clients. They interact with customers, answer inquiries, confirm availability, and ensure that schedules are accurately maintained. Their role often includes handling rescheduling requests, resolving conflicts, and providing excellent customer service to ensure a smooth and efficient scheduling process.

What is the difference between Scheduling Customer Service Representative vs Customer Service Representative?

AspectScheduling Customer Service RepresentativeCustomer Service Representative
Primary RoleFocuses on scheduling appointments, managing calendars, and coordinating service timesHandles customer inquiries, resolves issues, and provides product or service information
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, call centers, healthcare, or service industriesOffice, retail, call centers, various industries
Common CertificationsNone typically required, but scheduling software training may be preferredCustomer service certifications optional but beneficial

While both roles involve interacting with customers, the Scheduling Customer Service Representative primarily manages appointment scheduling and calendar coordination, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Scheduling Customer Service Representative jobs
What job categories do people searching Scheduling Customer Service Representative jobs look for? The top searched job categories for Scheduling Customer Service Representative jobs are:
Scheduling Customer Service Representative jobs near you
Infographic showing various Scheduling Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Scheduling Customer Service Representative

Scheduling Customer Service Representative

National Jewish Health

Denver, CO • On-site

$20.69 - $27.36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 hours ago

National Jewish Health rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Some call it a career. For us, it's a calling.
National Jewish Health is currently seeking Scheduling Customer Service Representatives to join our dedicated team of qualified Patient Access professionals. Non-sectarian National Jewish Health is the leading respiratory hospital in the United States. It is known worldwide for the treatment of patients with respiratory, cardiac, immune and related disorders, and for groundbreaking medical research.
This position will have a high level of impact on the institution as the first point of contact on each patient's journey to the world-class health care experience that only National Jewish Health can provide. Our Scheduling Customer Service Representatives collaborate with clinic staff and other health professionals to provide outstanding patient-centered care.
The candidate selected for this role will thrive working in a fast-paced, fun environment with a focus on detail and quality, and will be passionate about customer service with kindness and compassion. The ideal candidate will bring a strong customer focus, adaptability, quality orientation, and ability to independently problem solve.
If helping kids and adults to have the best possible patient access experience is your calling, apply to join our fantastic team of Scheduling Customer Service Representatives now!
Position Summary
The Scheduling Customer Service Representative is responsible for answering incoming calls and making outbound calls to schedule appointments for physician and ancillary services. Maintains communication with both patients and clinical staff to ensure a successful patient experience.
Essential Duties
  1. Provides excellent customer service to patients, co-workers, physicians and clinical staff.
  2. Schedules new patient appointments for both physicians and ancillary departments appropriately and accurately.
  3. Collects and updates all necessary patient demographic, insurance, and clinical information.
  4. Accurately updates computer systems with patient demographic, insurance, and appointment information.
  5. Ensures appropriate clinic has accurate patient information as to the nature, severity and duration of concern.
  6. Communicates with patients to keep them apprised of the status of their appointments. Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
  7. Communicates with Admissions, Financial Counseling and Utilization Management when necessary to ensure a successful patient visit.
  8. Communicates with clinicians to ensure that patient appointments are accurately scheduled.
  9. Maintains knowledge of NJH clinical operations, insurance procedures, and clinical terminology. Maintains appropriate level of expertise with the Registration systems, Scheduling system, Passport and Electronic Medical Record system.

Competencies
  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  2. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  3. Attention to detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  4. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
  5. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  6. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  7. Peer Relations: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility
None
Travel
None
Core Values
  1. Be available to work as scheduled and report to work on time.
  2. Be willing to accept supervision and work well with others.
  3. Be well groomed, appropriately for your role and wear ID Badge visibly.
  4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  7. Wears appropriate PPE as outlined by the infection control policies and procedures.
  8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications
  1. Education: High School Diploma or equivalent required.
  2. Work Experience: One year customer service experience required. One year patient scheduling or health care call center experience preferred.
  3. Special Training, Certification or Licensure: Candidates who are bilingual speaking Spanish are highly desired.

Salary Range: $20.69 - $27.36
Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
  • Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans: Coverage effective the first of the month after hire.
  • Retirement Savings: 403(b) plan with employer contributions after two years.
  • Wellness Incentives: Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

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