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Scheduling Customer Service Representative Jobs (NOW HIRING)

IICRC

Scheduler/Customer Service Rep

Livonia, MI · On-site

$16 - $20/hr

Scheduler/CSR The Scheduler/CSR is the first point of contact for a busy restoration company. This position is an important resource for helping to make the front office run smoothly. Education and ...

PostNet

Customer Service Representative

Atlanta, GA · On-site

$14/hr

Flexible schedule Customer Service Representative Location: 1700 Northside Dr. NW., Ste A7, Atlanta, GA 30318 We are looking for a friendly and dependable Customer Service Representative to join our ...

PDQ Doors

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

Customer Service Representative Reports to: Branch Manager Job Type: Full-Time Location: Waterville ... Appointment Scheduling & Service Coordination o Schedule service appointments, maintenance visits ...

Carstar

Customer Service Representative

Blasdell, NY · On-site

$16.25 - $22/hr

JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional ... Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / ... This position has flexible schedules available with no mandatory work on Sundays and no mandatory ...

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Scheduling Customer Service Representative information

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How much do scheduling customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for scheduling customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a scheduling customer service representative?

Scheduling Customer Service Representatives are professionals responsible for coordinating and managing appointments, meetings, and other scheduling needs for an organization or its clients. They interact with customers, answer inquiries, confirm availability, and ensure that schedules are accurately maintained. Their role often includes handling rescheduling requests, resolving conflicts, and providing excellent customer service to ensure a smooth and efficient scheduling process.

How does a scheduling customer service representative typically collaborate with other departments to resolve scheduling conflicts?

Scheduling Customer Service Representatives often work closely with teams such as operations, dispatch, and field staff to address and resolve scheduling conflicts. When issues arise, they coordinate with these departments to find alternative appointment times or reassign resources to ensure customer needs are met efficiently. This role requires strong communication and problem-solving skills, as representatives must balance company resources with customer expectations while maintaining a positive experience. Effective collaboration ensures minimal disruption to both customers and internal teams.

What are the key skills and qualifications needed to thrive as a scheduling customer service representative, and why are they important?

To thrive as a Scheduling Customer Service Representative, you need strong organizational abilities, attention to detail, and experience with customer service best practices, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and multi-line phone systems is often required. Superior communication, problem-solving, and time management skills set top performers apart in this role. These competencies are essential for efficiently managing appointments, resolving customer inquiries, and ensuring a positive client experience.

What is the difference between Scheduling Customer Service Representative vs Customer Service Representative?

AspectScheduling Customer Service RepresentativeCustomer Service Representative
Primary RoleFocuses on scheduling appointments, managing calendars, and coordinating service timesHandles customer inquiries, resolves issues, and provides product or service information
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, call centers, healthcare, or service industriesOffice, retail, call centers, various industries
Common CertificationsNone typically required, but scheduling software training may be preferredCustomer service certifications optional but beneficial

While both roles involve interacting with customers, the Scheduling Customer Service Representative primarily manages appointment scheduling and calendar coordination, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Scheduling Customer Service Representative jobs

What job categories do people searching Scheduling Customer Service Representative jobs look for?

The top searched job categories for Scheduling Customer Service Representative jobs are:

Scheduling Customer Service Representative jobs near you
Infographic showing various Scheduling Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative/ Scheduler

Affordable Appliance Repair

Chandler, AZ • Remote

$15.66 - $17/hr

Full-time

PTO

Re-posted 9 days ago

Job description

Benefits:
  • Company parties
  • Flexible schedule
  • Training & development
  • Paid time off

Benefits/Perks
  • Flexible Schedule
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply.  In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 
Responsibilities 
  • Receive a high volume of inbound calls 
  • Identify the reason for the customer’s call, collect relevant information, and schedule customers
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.