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Scheduling Customer Service Representative Jobs (NOW HIRING)

Carstar

Customer Service Representative

Rio Grande City, TX · On-site

$13.25 - $18/hr

JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional ... Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio ...

Carstar

Customer Service Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional ... Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio ...

Carstar

Customer Service Representative

Rio Grande City, TX · On-site

$13.25 - $18/hr

JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional ... Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio ...

Gas Express LLC

CSR Customer Service Representative

Auburn, AL · On-site

$13.50 - $18.25/hr

The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Schedule must be flexible to include being available to work all shifts and all days of the week.

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Scheduling Customer Service Representative information

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How much do scheduling customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for scheduling customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a scheduling customer service representative?

Scheduling Customer Service Representatives are professionals responsible for coordinating and managing appointments, meetings, and other scheduling needs for an organization or its clients. They interact with customers, answer inquiries, confirm availability, and ensure that schedules are accurately maintained. Their role often includes handling rescheduling requests, resolving conflicts, and providing excellent customer service to ensure a smooth and efficient scheduling process.

How does a scheduling customer service representative typically collaborate with other departments to resolve scheduling conflicts?

Scheduling Customer Service Representatives often work closely with teams such as operations, dispatch, and field staff to address and resolve scheduling conflicts. When issues arise, they coordinate with these departments to find alternative appointment times or reassign resources to ensure customer needs are met efficiently. This role requires strong communication and problem-solving skills, as representatives must balance company resources with customer expectations while maintaining a positive experience. Effective collaboration ensures minimal disruption to both customers and internal teams.

What are the key skills and qualifications needed to thrive as a scheduling customer service representative, and why are they important?

To thrive as a Scheduling Customer Service Representative, you need strong organizational abilities, attention to detail, and experience with customer service best practices, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and multi-line phone systems is often required. Superior communication, problem-solving, and time management skills set top performers apart in this role. These competencies are essential for efficiently managing appointments, resolving customer inquiries, and ensuring a positive client experience.

What is the difference between Scheduling Customer Service Representative vs Customer Service Representative?

AspectScheduling Customer Service RepresentativeCustomer Service Representative
Primary RoleFocuses on scheduling appointments, managing calendars, and coordinating service timesHandles customer inquiries, resolves issues, and provides product or service information
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, call centers, healthcare, or service industriesOffice, retail, call centers, various industries
Common CertificationsNone typically required, but scheduling software training may be preferredCustomer service certifications optional but beneficial

While both roles involve interacting with customers, the Scheduling Customer Service Representative primarily manages appointment scheduling and calendar coordination, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Scheduling Customer Service Representative jobs

What are popular job titles related to Scheduling Customer Service Representative jobs?

For Scheduling Customer Service Representative jobs, the most frequently searched job titles are:

Scheduling Customer Service Representative jobs near you
Infographic showing various Scheduling Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Thatcher, AZ • On-site

Advanced Air Systems
Construction • 51 - 200 employees
Learn more about Advanced Air Systemsexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Description:

Customer Service Representative

Advanced Air | Thatcher, AZ | Full-Time
$20–$25/hour DOE + spiffs


Overview

Advanced Air is hiring a Customer Service Representative for our Thatcher office. You'll be the first voice our customers hear — answering calls, booking service and installation appointments, and keeping our technicians' schedules running smoothly. This is a fast-paced, people-first role for someone who stays calm on a busy phone, follows through on every detail, and takes pride in turning a stressed-out homeowner into a satisfied customer.


Responsibilities

  • Answer inbound calls and respond to online inquiries promptly and professionally
  • Book, confirm, and reschedule service, maintenance, and install appointments
  • Dispatch and communicate with field technicians throughout the day
  • Maintain accurate customer records, job notes, and appointment details in ServiceTitan
  • Follow up with customers on estimates, membership renewals, and completed work
  • Resolve routine customer concerns and escalate issues to the appropriate manager
  • Support the office team with general administrative tasks as needed
Requirements:

Qualifications

  • 1+ years of customer service, call center, dispatch, or office experience (home services or trades experience a plus)
  • Clear, friendly phone presence and strong written communication
  • Comfortable working in scheduling/CRM software (ServiceTitan experience preferred; will train the right person)
  • Organized, dependable, and able to manage multiple calls and tasks at once
  • Positive attitude and a team-first mindset
  • Bilingual English/Spanish a plus

Schedule

Monday–Friday, 8:00 AM–5:00 PM


Compensation

  • $20–$25 per hour, depending on experience
  • Spiff opportunities on follow-up jobs sold, membership sales, and more — your work on the phone directly adds to your paycheck

Why Join Us

  • Stable, growing company backed by Blue Cardinal Home Services Group
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k)
  • Training and a clear path to grow into dispatch, office lead, or coordinator roles

Advanced Air is an Equal Opportunity Employer.