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Scheduling Customer Service Representative Jobs (NOW HIRING)

Sanders & Johnson

Customer Service Rep

Littleton, CO

$23 - $25/hr

Are you someone who thrives on connecting with people, loves solving problems, and is ready to take on a role where every day is an opportunity to make a difference? If so, join Sanders & Johnson,

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Scheduling Customer Service Representative information

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How much do scheduling customer service representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for scheduling customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Scheduling Customer Service Representative typically collaborate with other departments to resolve scheduling conflicts?

Scheduling Customer Service Representatives often work closely with teams such as operations, dispatch, and field staff to address and resolve scheduling conflicts. When issues arise, they coordinate with these departments to find alternative appointment times or reassign resources to ensure customer needs are met efficiently. This role requires strong communication and problem-solving skills, as representatives must balance company resources with customer expectations while maintaining a positive experience. Effective collaboration ensures minimal disruption to both customers and internal teams.

What are Scheduling Customer Service Representatives?

Scheduling Customer Service Representatives are professionals responsible for coordinating and managing appointments, meetings, and other scheduling needs for an organization or its clients. They interact with customers, answer inquiries, confirm availability, and ensure that schedules are accurately maintained. Their role often includes handling rescheduling requests, resolving conflicts, and providing excellent customer service to ensure a smooth and efficient scheduling process.

What is the difference between Scheduling Customer Service Representative vs Customer Service Representative?

AspectScheduling Customer Service RepresentativeCustomer Service Representative
Primary RoleFocuses on scheduling appointments, managing calendars, and coordinating service timesHandles customer inquiries, resolves issues, and provides product or service information
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, call centers, healthcare, or service industriesOffice, retail, call centers, various industries
Common CertificationsNone typically required, but scheduling software training may be preferredCustomer service certifications optional but beneficial

While both roles involve interacting with customers, the Scheduling Customer Service Representative primarily manages appointment scheduling and calendar coordination, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Scheduling Customer Service Representative, and why are they important?

To thrive as a Scheduling Customer Service Representative, you need strong organizational abilities, attention to detail, and experience with customer service best practices, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and multi-line phone systems is often required. Superior communication, problem-solving, and time management skills set top performers apart in this role. These competencies are essential for efficiently managing appointments, resolving customer inquiries, and ensuring a positive client experience.
More about Scheduling Customer Service Representative jobs
What job categories do people searching Scheduling Customer Service Representative jobs look for? The top searched job categories for Scheduling Customer Service Representative jobs are:
Scheduling Customer Service Representative jobs near you
Infographic showing various Scheduling Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep

Customer Service Rep

Sanders & Johnson

Littleton, CO

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Are you someone who thrives on connecting with people, loves solving problems, and is ready to take on a role where every day is an opportunity to make a difference? If so, join Sanders & Johnson, Inc. in Littleton, CO as a full-time Customer Service Rep! With us, you'll enjoy competitive pay of $23-$25/hour and phenomenal benefits that include:

  • Company-sponsored retirement plan with company match
  • Paid vacation, paid sick leave, and paid holidays
  • Health, dental, and vision insurance
  • Life and AD&D insurance
  • Opportunities for training and advancement
  • Direct deposit
  • A dog-friendly office in a beautiful location and a team with a sense of humor

DISCOVER WHO WE ARE

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

Our organization has seen several years of steady growth even during the pandemic. We are locally owned and have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

DIVE INTO YOUR DAY AS OUR CUSTOMER SERVICE REP

As our full-time Customer Service Rep, you will be the welcoming voice and heartbeat of our team. Every day, you'll answer incoming calls with a friendly demeanor, schedule HVAC and plumbing service requests, and ensure customer data is meticulously entered into our CRM. You'll perform outbound calls to schedule maintenance, handle light bookkeeping, and manage leads from multiple channels. Beyond the desk, you'll gracefully tackle tough personalities, promote service agreements, and schedule estimates for equipment replacements. Your calm, confident approach will ensure our customers feel valued and heard while keeping our HVAC and plumbing operations running smoothly.

DO YOU MEET THESE QUALIFICATIONS?

  • 3+ years of customer service experience
  • Proficiency with technology and software, including Microsoft Excel
  • Punctual, dependable, trustworthy, and always on time
  • Excellent at following up and seeing requests or projects through to completion
  • Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things
  • A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized
  • A calm personality and the ability to diplomatically interact with challenging customers
  • A self-starter who quickly finishes tasks

Preferred but not required:

  • Outbounding experience
  • Experience working with a plumbing, HVAC, or another trade company
  • Proficiency with ServiceTitan software
  • Competitive spirit that pursues winning with a passion

DON'T WAIT - APPLY TODAY!

Our quick, easy, and mobile-friendly initial application process makes it simple for you to take the first step toward a fulfilling career as our Customer Service Rep!

Apply