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Scheduling Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

The CSR is responsible for assisting the Management Team in the overall operation, cleanliness ... Schedule must be flexible to include being available to work all shifts and all days of the week.

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Scheduling Customer Service Representative information

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How much do scheduling customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for scheduling customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a scheduling customer service representative?

Scheduling Customer Service Representatives are professionals responsible for coordinating and managing appointments, meetings, and other scheduling needs for an organization or its clients. They interact with customers, answer inquiries, confirm availability, and ensure that schedules are accurately maintained. Their role often includes handling rescheduling requests, resolving conflicts, and providing excellent customer service to ensure a smooth and efficient scheduling process.

How does a scheduling customer service representative typically collaborate with other departments to resolve scheduling conflicts?

Scheduling Customer Service Representatives often work closely with teams such as operations, dispatch, and field staff to address and resolve scheduling conflicts. When issues arise, they coordinate with these departments to find alternative appointment times or reassign resources to ensure customer needs are met efficiently. This role requires strong communication and problem-solving skills, as representatives must balance company resources with customer expectations while maintaining a positive experience. Effective collaboration ensures minimal disruption to both customers and internal teams.

What are the key skills and qualifications needed to thrive as a scheduling customer service representative, and why are they important?

To thrive as a Scheduling Customer Service Representative, you need strong organizational abilities, attention to detail, and experience with customer service best practices, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and multi-line phone systems is often required. Superior communication, problem-solving, and time management skills set top performers apart in this role. These competencies are essential for efficiently managing appointments, resolving customer inquiries, and ensuring a positive client experience.

What is the difference between Scheduling Customer Service Representative vs Customer Service Representative?

AspectScheduling Customer Service RepresentativeCustomer Service Representative
Primary RoleFocuses on scheduling appointments, managing calendars, and coordinating service timesHandles customer inquiries, resolves issues, and provides product or service information
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice setting, call centers, healthcare, or service industriesOffice, retail, call centers, various industries
Common CertificationsNone typically required, but scheduling software training may be preferredCustomer service certifications optional but beneficial

While both roles involve interacting with customers, the Scheduling Customer Service Representative primarily manages appointment scheduling and calendar coordination, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Scheduling Customer Service Representative jobs

What are popular job titles related to Scheduling Customer Service Representative jobs?

For Scheduling Customer Service Representative jobs, the most frequently searched job titles are:

Scheduling Customer Service Representative jobs near you
Infographic showing various Scheduling Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Westminster, MD • On-site

Pilatus Aircraft
See more jobs at Pilatus Aircraftexternal

$9.6K/mo

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Customer Service Representative

Take-off with Pilatus! We are seeking a Customer Service Representative to support front desk operations and deliver exceptional service to pilots, passengers, customers, and visitors at our Westminster, MD facility. This role serves as a key point of contact for customers while coordinating services that support aircraft arrivals, departures, and maintenance activities.

We are currently hiring for the following shifts:

Afternoon Shift (PM) Monday–Friday, 12:00 PM–8:00 PM with occasional weekends

Essential Duties/Responsibilities

  • Welcoming and assisting pilots, passengers, customers, vendors, and visitors in person and by phone
  • Coordinating customer requests, aircraft services, catering, ground transportation, hotel accommodations, and rental vehicles
  • Scheduling customer visits and communicating service requirements with Maintenance, Sales, and Line Service teams
  • Preparing quotes, invoices, fuel transactions, and customer account documentation
  • Supporting aircraft arrivals and departures through coordination with Line Service personnel
  • Maintaining passenger lounges, conference rooms, and customer-facing facilities
  • Processing mail, shipments, and administrative documentation
  • Monitoring facility access and supporting after-hours customer service activities
  • Collecting customer feedback and identifying opportunities to improve the customer experience
  • Compliance with company procedures, safety requirements, and training expectations

Requirements

  • High school diploma or GED preferred
  • Minimum 18 years of age
  • Availability to work Monday through Friday, 12:00 PM–8:00 PM, with occasional weekend coverage as needed
  • 1–2 years of customer service, hospitality experience or related, aviation experience highly preferred
  • Proficiency with Microsoft Office applications and general computer systems
  • Strong communication, organization, customer service, and multitasking skills
  • Positive attitude, professionalism, and willingness to learn
  • Dependable work ethic and attention to detail
  • Availability to work assigned shifts and occasional weekends

What We Offer

  • 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
  • 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
  • Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
  • 401(k) retirement plan matching up to 6%
  • Life and long-term disability insurance premiums paid in full
  • Tuition assistance available annually after the first year

The pay range is $19 - $21 per hour depending on experience. Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Interested and qualified candidates should submit their applications as soon as possible. Please note that this announcement may be close at any time, early applications are encouraged.

With over 3,000 employees and about 200 apprentices at its headquarters in Stans, Switzerland, completion center in Broomfield, Colorado, and multiple service centers across Westminster, MD, Rock Hill, SC, Chamblee, GA and Sarasota, FL, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.

Pilatus Aircraft USA Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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