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Customer Service Scheduler Jobs (NOW HIRING)

Conicelli Autoplex

Service Scheduler

Conshohocken, PA · On-site

Provides outstanding customer service , acting as the primary point of contact for scheduling ... inquiries, changes, and cancellations. * Communicates clearly and professionally with customers ...

Ray Laethem Buick GMC

Service Scheduler

Detroit, MI · On-site

At Ray Laethem dealership we are committed to delivering top tier customer service and automotive expertise. We're currently seeking a friendly, organized, and detail oriented Service Scheduler to ...

CECO Environmental

Service Scheduler

Clearwater, FL

$25 - $28/hr

Serve as primary point of contact for customers regarding service scheduling and visit coordination. * Confirm site readiness, access requirements, safety documentation, and special conditions prior ...

CECO Environmental

Service Scheduler

Clearwater, FL · On-site

$25 - $28/hr

Serve as primary point of contact for customers regarding service scheduling and visit coordination. * Confirm site readiness, access requirements, safety documentation, and special conditions prior ...

RAH SACO-CH LLC

SERVICE SCHEDULER

Saco, ME · On-site

* Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email, scripts and templates * Provide customers with initial ...

Coughlin Automotive

BDC Service Scheduler

Columbus, OH · On-site

$17/hr

In this role, you'll help customers maintain their vehicles by scheduling service appointments through inbound and outbound calls, text messages, and email communications for our 17 Central Ohio ...

Robert Half

Service Scheduler - EXP

Pelham, AL · On-site

$17 - $17.50/hr

This Long-term Contract position is ideal for someone who enjoys balancing customer communication ... Coordinate service appointments by organizing technician schedules, adjusting timelines, and ...

Heritage Ford

Service Scheduler/Coordinator/BDC

Corydon, IN · On-site

$15.75 - $20/hr

We use the industry's most advanced tools to help customers set and keep appointments for their ... Scheduling and confirming service appointments via phone, email, or text * Scheduling and ...

SilcoFS

Appointment and Field Service Scheduler

Cincinnati, OH · On-site

$15.75 - $20.25/hr

Silco Fire & Security is seeking a proactive and customer-focused individual to join our team as an Appointment and Field Service Scheduler. In this role, you will be responsible for managing the ...

Air Flo Heating Co.

CSR / Scheduler

Sequim, WA · On-site

$23 - $28/hr

CSR / SchedulerLocation: Sequim, WA Pay: $23-$28 hourly, depending on experience Schedule: 40+ hours weekly | Monday through Friday | 8:00 AM-5:00 PMBe the first friendly voice our customers hear!If ...

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Customer Service Scheduler information

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How much do customer service scheduler jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service scheduler in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer service scheduler do?

A Customer Service Scheduler is responsible for coordinating and managing appointments, service calls, or meetings between customers and service teams. They handle scheduling requests, confirm appointments, update calendars, and sometimes reschedule based on availability or emergencies. Their role is crucial in ensuring efficient operations and customer satisfaction by minimizing wait times and optimizing resources. They often use scheduling software and need strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a customer service scheduler?

To thrive as a Customer Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or administrative tasks, often supported by a high school diploma or equivalent. Familiarity with scheduling software, customer relationship management (CRM) systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and patience help you effectively interact with customers and coordinate with internal teams. These skills are crucial for ensuring efficient appointment management, high customer satisfaction, and smooth daily operations.

How does a customer service scheduler typically collaborate with other departments to ensure smooth appointment management?

Customer Service Schedulers regularly coordinate with various departments such as sales, technical support, and field service teams to confirm availability, manage last-minute changes, and relay customer requirements. This collaboration helps minimize scheduling conflicts and ensures that appointments are handled efficiently. Strong communication and organization skills are essential, as schedulers often act as a central point of contact to keep both customers and internal teams aligned. Regular meetings or status updates are common practices to address ongoing scheduling challenges and improve overall workflow.

What is the difference between Customer Service Scheduler vs Customer Service Representative?

AspectCustomer Service SchedulerCustomer Service Representative
Primary RoleScheduling appointments and managing service calendarsAssisting customers, answering inquiries, and resolving issues
Required SkillsOrganization, scheduling software proficiencyCommunication, problem-solving
Work EnvironmentOffice or call center, behind-the-scenesFrontline, direct customer interaction
CertificationsNone typically required, but some scheduling software certificationsCustomer service or communication certifications optional

While both roles involve customer interaction, the Customer Service Scheduler focuses on managing appointments and service schedules, whereas the Customer Service Representative handles direct customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Scheduler jobs

What cities are hiring for Customer Service Scheduler jobs?

Cities with the most Customer Service Scheduler job openings:

What states have the most Customer Service Scheduler jobs?

States with the most job openings for Customer Service Scheduler jobs include:

What job categories do people searching Customer Service Scheduler jobs look for?

The top searched job categories for Customer Service Scheduler jobs are:

Customer Service Scheduler jobs near you
Infographic showing various Customer Service Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Service Scheduler

Conicelli Autoplex

Conshohocken, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Description
About This Job
As a Service Scheduler, you are the vital link connecting our services with our customers. You expertly manage and optimize complex service schedules, ensuring that our technicians and resources are deployed efficiently and effectively. Your work directly impacts customer satisfaction and operational success, making you a key player in delivering exceptional service. You contribute to a seamless experience for both our clients and our service team every day.
Job Duties and Responsibilities
  • Manages and optimizes daily service schedules, utilizing scheduling software to ensure efficient allocation of resources and timely service delivery.
  • Provides outstanding customer service, acting as the primary point of contact for scheduling inquiries, changes, and cancellations.
  • Communicates clearly and professionally with customers, field technicians, and internal teams, ensuring all parties are informed and aligned, demonstrating strong communication skills.
  • Applies excellent time management to prioritize urgent requests, resolve scheduling conflicts, and adapt to unforeseen changes without compromising service quality.
  • Maintains accurate and up-to-date service records and schedules, showcasing superior organizational skills and attention to detail.
  • Identifies and resolves scheduling challenges and customer concerns promptly, utilizing effective problem-solving abilities to maintain operational flow.
  • Ensures all booking details, customer information, and service requirements are accurately captured and processed, exhibiting keen attention to detail.
Required Qualifications
Education
  • High school diploma or equivalent.
Experience
  • One year of experience in a customer service or administrative role.
Knowledge/Skills
  • Demonstrates proficiency in scheduling software and other relevant office applications.
  • Provides exceptional customer service, building positive relationships with clients and colleagues.
  • Communicates clearly and professionally, both verbally and in writing, utilizing strong communication skills.
  • Manages multiple priorities and deadlines effectively, showcasing excellent time management.
  • Organizes complex information and schedules with superior organizational skills.
  • Identifies and resolves scheduling conflicts and operational issues with strong problem-solving abilities.
  • Ensures accuracy and completeness in all scheduling tasks, demonstrating keen attention to detail.
Preferred Qualifications
  • Experience in a service-oriented industry.
  • Familiarity with CRM systems.
Physical Requirements/Work Conditions
  • Works primarily in an office environment.
  • Regularly sits for extended periods.
  • Operates a computer and other office equipment.
  • Communicates verbally and in writing.

Conicelli provides a positive, professional work environment. Our team members enjoy many benefits including:
  • Full-Time Employment
  • Medical, Dental and Vision
  • Vacation/Paid Time Off
  • 401(k)
  • Family owned and operated for over 40 years!
  • We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug testing

Apply