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Customer Service Scheduler Jobs (NOW HIRING)

Eau Claire Ford Lincoln

Service Scheduler

Eau Claire, WI · On-site

$16.50 - $20/hr

Help customers understand their maintenance and repair options. * Coordinate pick-up and delivery appointments. * Assist customers with Mobile Service scheduling. * Follow up with customers regarding ...

Johnson Motor Sales Inc

BDC Service Scheduler

New Richmond, WI · On-site

$18.50 - $24/hr

Complete daily customer follow up calls. * Work as a team to ensure customer needs are met and ... Service Scheduler Benefits: * Full benefits package including * Medical * Dental * Vision * Company ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment ...

ODI Manufacturing LLC

Scheduler/Customer Service

Riverside, CA · On-site

$18.75 - $24.50/hr

Participate in daily production scheduling meetings. * Review customer contracts and ensure compliance with customer requirements. * Maintain accurate records and provide exceptional customer service.

SilcoFS

Appointment and Field Service Scheduler

Cincinnati, OH · On-site

$15.75 - $20.25/hr

Silco Fire & Security is seeking a proactive and customer-focused individual to join our team as an Appointment and Field Service Scheduler. In this role, you will be responsible for managing the ...

SilcoFS

Appointment and Field Service Scheduler

Columbus, OH · On-site

$16 - $20.25/hr

Silco Fire & Security is seeking a proactive and customer-focused individual to join our team as an Appointment and Field Service Scheduler. In this role, you will be responsible for managing the ...

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Customer Service Scheduler information

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How much do customer service scheduler jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service scheduler in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

How does a customer service scheduler typically collaborate with other departments to ensure smooth appointment management?

Customer Service Schedulers regularly coordinate with various departments such as sales, technical support, and field service teams to confirm availability, manage last-minute changes, and relay customer requirements. This collaboration helps minimize scheduling conflicts and ensures that appointments are handled efficiently. Strong communication and organization skills are essential, as schedulers often act as a central point of contact to keep both customers and internal teams aligned. Regular meetings or status updates are common practices to address ongoing scheduling challenges and improve overall workflow.

What are the key skills and qualifications needed to thrive as a customer service scheduler?

To thrive as a Customer Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or administrative tasks, often supported by a high school diploma or equivalent. Familiarity with scheduling software, customer relationship management (CRM) systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and patience help you effectively interact with customers and coordinate with internal teams. These skills are crucial for ensuring efficient appointment management, high customer satisfaction, and smooth daily operations.

What does a customer service scheduler do?

A Customer Service Scheduler is responsible for coordinating and managing appointments, service calls, or meetings between customers and service teams. They handle scheduling requests, confirm appointments, update calendars, and sometimes reschedule based on availability or emergencies. Their role is crucial in ensuring efficient operations and customer satisfaction by minimizing wait times and optimizing resources. They often use scheduling software and need strong communication and organizational skills.

What is the difference between Customer Service Scheduler vs Customer Service Representative?

AspectCustomer Service SchedulerCustomer Service Representative
Primary RoleScheduling appointments and managing service calendarsAssisting customers, answering inquiries, and resolving issues
Required SkillsOrganization, scheduling software proficiencyCommunication, problem-solving
Work EnvironmentOffice or call center, behind-the-scenesFrontline, direct customer interaction
CertificationsNone typically required, but some scheduling software certificationsCustomer service or communication certifications optional

While both roles involve customer interaction, the Customer Service Scheduler focuses on managing appointments and service schedules, whereas the Customer Service Representative handles direct customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Scheduler jobs
What cities are hiring for Customer Service Scheduler jobs? Cities with the most Customer Service Scheduler job openings:
What states have the most Customer Service Scheduler jobs? States with the most job openings for Customer Service Scheduler jobs include:
What job categories do people searching Customer Service Scheduler jobs look for? The top searched job categories for Customer Service Scheduler jobs are:
Customer Service Scheduler jobs near you
Infographic showing various Customer Service Scheduler job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Service Scheduler

Maple Hill Auto Group

Kalamazoo, MI • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Customer Service Representative / Scheduler

Are you the kind of person who keeps everything running smoothly, stays calm on a busy phone line, and genuinely enjoys helping people? We're looking for a Customer Service Representative / Scheduler to be the friendly first point of contact for our service customers. In this role, you'll field incoming calls, book service appointments across our two shops, and keep the daily workflow humming.

What You'll Do
  • Answer incoming scheduling calls (40–60 per day) with professionalism and warmth
  • Confirm customer information (name, email, phone, vehicle) to ensure accurate scheduling
  • Manage the appointment schedule for two shops, allowing proper time for each visit and preventing over-booking
  • Track down answers for customers using multiple resources — or partner with coworkers, service advisors, and parts advisors to find them
  • Review appointments regularly with a keen eye for detail to catch and correct errors
  • Coordinate with service advisors on loaner vehicles, pickups/deliveries, and waiting appointments
  • Make sound decisions in line with company policies and values so every customer has a great dealership experience
  • Take on other duties as assigned
Schedule

Our department operates:

  • Monday: 8:00 AM – 7:00 PM
  • Tuesday – Friday: 8:00 AM – 5:30 PM
  • No Weekends!
What We're Looking For
  • High school diploma or equivalent
  • Valid and insurable driver's license
  • Prior customer service experience
  • Communication: Excellent verbal, written, and digital communication skills — you connect with people effectively, efficiently, and with empathy
  • Problem solving: You ask smart, relevant questions, know where to find answers, and craft solutions that work for the customer and the business alike
Compensation & Benefits
  • $16-$18/hour depending on experience
  • PTO
  • Paid Holidays
  • 401k with Company Match
  • Health, Vision & Dental benefits
  • Room for growth and promotion

[Company Name] is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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