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Customer Service Scheduler Jobs (NOW HIRING)

IICRC

Scheduler/Customer Service Rep

Livonia, MI · On-site

$16 - $20/hr

Scheduler/CSR The Scheduler/CSR is the first point of contact for a busy restoration company. This position is an important resource for helping to make the front office run smoothly. Education and ...

AtWork Group

CSR / Scheduler

Kalamazoo, MI · On-site

$20/hr

Do you love to interact with Customers and provide top-notch service? Do you have previous experience scheduling technicians? We would like to talk to you! We are hiring for a Customer Service ...

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Customer Service Scheduler information

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How much do customer service scheduler jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service scheduler in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

How does a customer service scheduler typically collaborate with other departments to ensure smooth appointment management?

Customer Service Schedulers regularly coordinate with various departments such as sales, technical support, and field service teams to confirm availability, manage last-minute changes, and relay customer requirements. This collaboration helps minimize scheduling conflicts and ensures that appointments are handled efficiently. Strong communication and organization skills are essential, as schedulers often act as a central point of contact to keep both customers and internal teams aligned. Regular meetings or status updates are common practices to address ongoing scheduling challenges and improve overall workflow.

What are the key skills and qualifications needed to thrive as a customer service scheduler?

To thrive as a Customer Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or administrative tasks, often supported by a high school diploma or equivalent. Familiarity with scheduling software, customer relationship management (CRM) systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and patience help you effectively interact with customers and coordinate with internal teams. These skills are crucial for ensuring efficient appointment management, high customer satisfaction, and smooth daily operations.

What does a customer service scheduler do?

A Customer Service Scheduler is responsible for coordinating and managing appointments, service calls, or meetings between customers and service teams. They handle scheduling requests, confirm appointments, update calendars, and sometimes reschedule based on availability or emergencies. Their role is crucial in ensuring efficient operations and customer satisfaction by minimizing wait times and optimizing resources. They often use scheduling software and need strong communication and organizational skills.

What is the difference between Customer Service Scheduler vs Customer Service Representative?

AspectCustomer Service SchedulerCustomer Service Representative
Primary RoleScheduling appointments and managing service calendarsAssisting customers, answering inquiries, and resolving issues
Required SkillsOrganization, scheduling software proficiencyCommunication, problem-solving
Work EnvironmentOffice or call center, behind-the-scenesFrontline, direct customer interaction
CertificationsNone typically required, but some scheduling software certificationsCustomer service or communication certifications optional

While both roles involve customer interaction, the Customer Service Scheduler focuses on managing appointments and service schedules, whereas the Customer Service Representative handles direct customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Scheduler jobs
What cities are hiring for Customer Service Scheduler jobs? Cities with the most Customer Service Scheduler job openings:
What states have the most Customer Service Scheduler jobs? States with the most job openings for Customer Service Scheduler jobs include:
What job categories do people searching Customer Service Scheduler jobs look for? The top searched job categories for Customer Service Scheduler jobs are:
Customer Service Scheduler jobs near you
Infographic showing various Customer Service Scheduler job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Service & Scheduling Coordinator

Summit Point Roofing Co

Ada, MI • On-site

$20 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Customer Service & Scheduling Coordinator


Summit Point Roofing | Full-Time


Ada, MI


About Us


Summit Point Roofing is a dynamic and innovative company specializing in roofing across all categories — residential, commercial, and beyond. We are committed to delivering top-notch services and building lasting relationships with our clients. We believe in professionalism, proactive communication, and equipping our teams to succeed from start to finish.


Position Overview

This role is all about creating a smooth and positive experience for our customers while keeping communication flowing within our team. The Customer Service and Scheduling Coordinator will oversee the majority of interactions with homeowners—answering calls, managing schedules, and making sure information is shared clearly between staff and clients. To thrive in this role, you’ll need to be organized, dependable, and motivated by a genuine desire to help others. The ideal candidate is someone with a positive, “glass half full” attitude who enjoys problem-solving, building relationships, and keeping things running seamlessly behind the scenes.


Requirements

  • Excellent communication skills (written and verbal)

  • Roofing (or similar industry) knowledge preferred but not required

  • Willingness to learn and be part of a team

  • Strong work ethic and proven track record reliability

  • Service-oriented and able to resolve customer inquiries

  • Excellent organization skills and attention to detail

  • Ability to work well under pressure and think on your feet

  • Desire to problem solve and think outside the box and make suggestions to improve processes as needed.

  • Willingness to help out as needed beyond the scope of exact responsibilities.

  • Proficiency with apple, google suite, some type of CRM strongly preferred.

Responsibilities

  • Serve as the primary point of contact for clients, responding promptly to inquiries and requests.

  • Schedule appointments, meetings, or service calls and ensure timely follow-up.

  • Maintain accurate client records, files, and databases.

  • Coordinate communication between clients and internal teams to ensure projects or services run smoothly.

  • Handle client concerns or complaints professionally, escalating when necessary.

  • Provide updates on project progress, timelines, or next steps.

  • Assist with preparing proposals, contracts, or client-facing documents.

  • Track and manage client service metrics (e.g., satisfaction, retention).

  • Support the onboarding of new clients to ensure a seamless start to services.

  • Foster strong, long-term relationships with clients through consistent communication and excellent service.

  • Other duties as assigned.


Benefits

Pay $20-$26/hour

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Vision insurance

  • Short Term Disability


Schedule

  • Monday–Friday | 8:00 AM–5:00 PM
  • In Person