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Customer Service Scheduler Jobs (NOW HIRING)

Springfield Acura

CLERICAL - SERVICE

Springfield, NJ · On-site

$18.75 - $24.50/hr

Automotive Service Scheduler Take Your Career to the Next Level Springfield Acura is looking for an experienced, motivated, and customer-focused Automotive Service Scheduler to join our growing team.

Auto Fit Inc

CUSTOMER SERVICE

Houston, TX · On-site

... Schedule: Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM Require working some Saturdays. Customer Service Pay: Hourly wage and commission Customer Service Benefits: Dental, Medical ...

Auto Fit Inc

CUSTOMER SERVICE

Houston, TX · On-site

... Schedule: Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM Require working some Saturdays. Customer Service Pay: Hourly wage and commission Customer Service Benefits: Dental, Medical ...

Service Minds

Customer Service Agent

Bradenton, FL · On-site

$27/hr

Schedule service appointments for our Electrical, Plumbing, and HVAC teams * Convert incoming customer opportunities into booked appointments * Clearly communicate available services, scheduling ...

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Customer Service Scheduler information

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$12

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$28

How much do customer service scheduler jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service scheduler in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer service scheduler do?

A Customer Service Scheduler is responsible for coordinating and managing appointments, service calls, or meetings between customers and service teams. They handle scheduling requests, confirm appointments, update calendars, and sometimes reschedule based on availability or emergencies. Their role is crucial in ensuring efficient operations and customer satisfaction by minimizing wait times and optimizing resources. They often use scheduling software and need strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a customer service scheduler?

To thrive as a Customer Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or administrative tasks, often supported by a high school diploma or equivalent. Familiarity with scheduling software, customer relationship management (CRM) systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and patience help you effectively interact with customers and coordinate with internal teams. These skills are crucial for ensuring efficient appointment management, high customer satisfaction, and smooth daily operations.

How does a customer service scheduler typically collaborate with other departments to ensure smooth appointment management?

Customer Service Schedulers regularly coordinate with various departments such as sales, technical support, and field service teams to confirm availability, manage last-minute changes, and relay customer requirements. This collaboration helps minimize scheduling conflicts and ensures that appointments are handled efficiently. Strong communication and organization skills are essential, as schedulers often act as a central point of contact to keep both customers and internal teams aligned. Regular meetings or status updates are common practices to address ongoing scheduling challenges and improve overall workflow.

What is the difference between Customer Service Scheduler vs Customer Service Representative?

AspectCustomer Service SchedulerCustomer Service Representative
Primary RoleScheduling appointments and managing service calendarsAssisting customers, answering inquiries, and resolving issues
Required SkillsOrganization, scheduling software proficiencyCommunication, problem-solving
Work EnvironmentOffice or call center, behind-the-scenesFrontline, direct customer interaction
CertificationsNone typically required, but some scheduling software certificationsCustomer service or communication certifications optional

While both roles involve customer interaction, the Customer Service Scheduler focuses on managing appointments and service schedules, whereas the Customer Service Representative handles direct customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

More about Customer Service Scheduler jobs

What cities are hiring for Customer Service Scheduler jobs?

Cities with the most Customer Service Scheduler job openings:

What states have the most Customer Service Scheduler jobs?

States with the most job openings for Customer Service Scheduler jobs include:

What job categories do people searching Customer Service Scheduler jobs look for?

The top searched job categories for Customer Service Scheduler jobs are:

Customer Service Scheduler jobs near you
Infographic showing various Customer Service Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Service & Scheduling Coordinator

Efficient Air Service LLC

Riverdale, NJ • On-site

$45K - $60K/yr

Other

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Efficient Air Service is hiring a Customer Service & Scheduling Coordinator in Riverdale, NJ. If you enjoy helping people, multi-tasking in a busy office, and delivering excellent customer service, this role could be your perfect fit.
This isn't just answering phones - you'll be the voice of a trusted, family-owned company where your work directly impacts customer satisfaction and team success.
What You'll Do
  • Answer incoming calls and provide friendly customer support
  • Schedule service appointments quickly and accurately
  • Enter and update customer information in our system
  • Communicate with technicians to ensure smooth scheduling
  • Resolve customer concerns with empathy and professionalism
What We're Looking For
Must-Have:
  • High school diploma or equivalent
  • Strong communication and phone skills
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Organized, detail-oriented, and dependable
  • Positive attitude and willingness to learn
Nice-to-Have:
  • Customer service or call center experience
  • Experience in HVAC, home services, or retail sales
  • Familiarity with ServiceTitan or similar software
Compensation & Benefits
  • $45,000-$60,000 annual earning potential
  • Health, and life insurance
  • Paid time off and 401(k) with company match
  • Year-round job stability
  • Career growth opportunities with training provided

About Us
Since 2005, Efficient Air Service has built a reputation on honesty, quality, and exceptional customer care. We're a family-owned business that values integrity, respect, and teamwork. Our core values-excellence, integrity, service, and trust-guide everything we do.
Take the Next Step
Ready to join a supportive, growing company? Apply today with our quick 3-minute, mobile-friendly application and take the next step in your career!

Apply