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Customer Service Scheduler Jobs (NOW HIRING)

State Farm

Customer Service Representative

Bayside, NY · On-site

$16.75 - $22.75/hr

Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for ... Customer Service Representative to join our team. In this role, you will be responsible for ...

Agren Appliance

Customer Service Rep

Auburn, ME · On-site

$17.25 - $23.50/hr

To provide an exemplary experience for our customers with service scheduling needs, as well as all facets of the service department. All Customer Service Representatives must be career-minded ...

Agren

Customer Service Rep

Auburn, ME · On-site

$17.25 - $23.50/hr

Schedule customers for service needs, including rescheduling, while maintaining daily invoice quotas and scheduling targets. * Use mapping technology for all calls (Microsoft Office, Google Maps ...

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Customer Service Scheduler information

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How much do customer service scheduler jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service scheduler in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer service scheduler do?

A Customer Service Scheduler is responsible for coordinating and managing appointments, service calls, or meetings between customers and service teams. They handle scheduling requests, confirm appointments, update calendars, and sometimes reschedule based on availability or emergencies. Their role is crucial in ensuring efficient operations and customer satisfaction by minimizing wait times and optimizing resources. They often use scheduling software and need strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a customer service scheduler?

To thrive as a Customer Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or administrative tasks, often supported by a high school diploma or equivalent. Familiarity with scheduling software, customer relationship management (CRM) systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and patience help you effectively interact with customers and coordinate with internal teams. These skills are crucial for ensuring efficient appointment management, high customer satisfaction, and smooth daily operations.

How does a customer service scheduler typically collaborate with other departments to ensure smooth appointment management?

Customer Service Schedulers regularly coordinate with various departments such as sales, technical support, and field service teams to confirm availability, manage last-minute changes, and relay customer requirements. This collaboration helps minimize scheduling conflicts and ensures that appointments are handled efficiently. Strong communication and organization skills are essential, as schedulers often act as a central point of contact to keep both customers and internal teams aligned. Regular meetings or status updates are common practices to address ongoing scheduling challenges and improve overall workflow.

What is the difference between Customer Service Scheduler vs Customer Service Representative?

AspectCustomer Service SchedulerCustomer Service Representative
Primary RoleScheduling appointments and managing service calendarsAssisting customers, answering inquiries, and resolving issues
Required SkillsOrganization, scheduling software proficiencyCommunication, problem-solving
Work EnvironmentOffice or call center, behind-the-scenesFrontline, direct customer interaction
CertificationsNone typically required, but some scheduling software certificationsCustomer service or communication certifications optional

While both roles involve customer interaction, the Customer Service Scheduler focuses on managing appointments and service schedules, whereas the Customer Service Representative handles direct customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

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What cities are hiring for Customer Service Scheduler jobs?

Cities with the most Customer Service Scheduler job openings:

What states have the most Customer Service Scheduler jobs?

States with the most job openings for Customer Service Scheduler jobs include:

What job categories do people searching Customer Service Scheduler jobs look for?

The top searched job categories for Customer Service Scheduler jobs are:

Customer Service Scheduler jobs near you
Infographic showing various Customer Service Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Service Representative

Holloway Ins Agcy Inc

Birmingham, AL • On-site

$35K - $60K/yr

Full-time

Re-posted 3 hours ago

Job description

Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry 
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. 
Responsibilities
  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review audits and/or policies
  • Collaborate with colleagues to provide comprehensive customer service
Qualifications
  • Knowledge of insurance products
  • High school diploma/GED required, Bachelor’s degree preferred
  • Excellent customer service skills
  • Highly organized with strong time management skills
  • Familiarity with Microsoft Office and other software applications