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Sba Customer Service Jobs (NOW HIRING)

Ocean Bank

SBA Officer

Miami, FL

$79K - $110K/yr

Crosssell Bank products and services that meet customer needs. * Negotiate loan terms and structures within Bank and SBA guidelines. * Perform site visits and customer due diligence as required.

Ocean Bank

SBA Officer

Miami, FL · On-site

$79K - $110K/yr

Cross-sell Bank products and services that meet customer needs. * Negotiate loan terms and structures within Bank and SBA guidelines. * Perform site visits and customer due diligence as required.

Bank of Oak Ridge

SBA Lender

Raleigh, NC · On-site

$81K - $111K/yr

We are seeking a driven, relationship-focused SBA 7(a) lending professional to help grow our small ... Excellent communication, presentation and customer service skills. * Proficient with Microsoft ...

PLATINUM BANK

SBA Packaging Specialist

Saint Paul, MN · On-site

$65K - $75K/yr

The SBA Packager is responsible for documenting all SBA loans to ensure the Bank can rely on the ... Knowledge, Skills & Abilities: • Excellent interpersonal & customer service skills • Ability to ...

People's Bank of Commerce

SBA Department Manager

Medford, OR · On-site

$88K - $122K/yr

Provides excellent customer service to our clients and team members. * Provides overall leadership and direction for the SBA 7(a) department, ensuring the team delivers high quality service to ...

M&F Bank

SBA Operations Manager

Durham, NC

$80K - $111K/yr

Maintain a high level of customer service that meets or exceeds SBA standard closing expectations M amp;F, a state-chartered commercial bank, was organized in 1907 under the authority of a charter ...

People's Bank of Commerce

SBA Department Manager

Medford, OR · On-site

$88K - $122K/yr

Provides excellent customer service to our clients and team members. * Provides overall leadership and direction for the SBA 7(a) department, ensuring the team delivers high quality service to ...

Platinum Bank

SBA Packaging Specialist

Saint Paul, MN · On-site

$65K - $75K/yr

The SBA Packager is responsible for documenting all SBA loans to ensure the Bank can rely on the ... Knowledge, Skills & Abilities: • Excellent interpersonal & customer service skills • Ability to ...

Bank Of Oak Ridge

SBA Lender

Raleigh, NC · On-site

$81K - $111K/yr

Description We are seeking a driven, relationship-focused SBA 7(a) lending professional to help ... Excellent communication, presentation and customer service skills. * Proficient with Microsoft ...

People's Bank of Commerce

SBA Department Manager

Medford, OR · On-site

$88K - $122K/yr

Provides excellent customer service to our clients and team members. * Provides overall leadership and direction for the SBA 7(a) department, ensuring the team delivers high quality service to ...

Columbia Bank

SBA Lending Coordinator

Fair Lawn, NJ · On-site

$73K - $109K/yr

SBA Lending Coordinator is responsible for supporting documentation, closing, monitoring ... Excellent customer service skills; * Attention to detail; * Organizational skills; * Ability to ...

Northwest Bank

SBA Cash Flow Underwriter

Columbus, OH · On-site

Meet or exceed established service level expectations * Review term sheets and commitment letters ... customers * Prepare and present updates as needed to senior leadership * Support the Bank in ...

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Sba Customer Service information

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How much do sba customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for sba customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills are essential for SBA jobs?

SBA customer service jobs require strong communication skills, problem-solving abilities, and knowledge of SBA programs and policies. Attention to detail, patience, and proficiency with computer systems and customer management tools are also important for success in this role.

What is the 20% rule for SBA?

The 20% rule for SBA refers to a guideline where small business owners should not allocate more than 20% of their income or resources to debt repayment or specific expenses, ensuring financial stability. In the context of SBA loans, it often relates to maintaining a manageable debt-to-income ratio and demonstrating the ability to repay the loan through consistent cash flow, which is important for customer service roles involved in loan processing or client support. Understanding this rule helps SBA customer service representatives assist clients with financial planning and loan eligibility.

What are the typical daily responsibilities of an SBA Customer Service representative?

As an SBA Customer Service representative, your daily tasks revolve around assisting small business clients with questions about loan applications, status updates, and eligibility requirements. You will frequently communicate via phone, email, or chat, resolve customer issues, and guide clients through required documentation. Collaborating with loan officers and processing teams is common, as you may need to escalate complex cases or verify information. The role is often fast-paced, requiring you to juggle multiple client accounts and prioritize requests, making strong organizational skills and attention to detail particularly valuable.

What is an SBA Customer Service job?

An SBA Customer Service job involves assisting small business owners and borrowers with inquiries related to Small Business Administration (SBA) programs, loans, and resources. Responsibilities may include answering questions, processing applications, resolving issues, and providing guidance on SBA policies. This role requires strong communication skills, knowledge of SBA regulations, and the ability to handle customer concerns efficiently.

Is SBA a good place to work?

SBA Customer Service roles are government positions that often offer stable employment, benefits, and opportunities for advancement. The work environment typically involves assisting small business owners and requires good communication skills, with some positions requiring familiarity with government programs and policies.

What are the key skills and qualifications needed to thrive in the Sba Customer Service position, and why are they important?

To thrive as an SBA Customer Service representative, you need strong knowledge of small business loan processes, financial documentation, and relevant customer service experience. Familiarity with customer relationship management (CRM) software and the SBA's proprietary systems or platforms is often required. Excellent communication, problem-solving abilities, and patience help build trust and efficiently address client inquiries. These skills are essential for accurately assisting customers with complex SBA-related processes and ensuring a positive experience during what can be a stressful time for business owners.

Is SBA affected by Trump's executive order?

The Small Business Administration (SBA) as a federal agency is not directly affected by Trump's executive orders, but some policies or funding initiatives related to small business support may have been influenced. SBA customer service representatives provide assistance based on current regulations and programs, which can change with new policies or executive orders issued by the administration.
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What cities are hiring for Sba Customer Service jobs? Cities with the most Sba Customer Service job openings:
What are the most commonly searched types of Sba Customer Service jobs? The most popular types of Sba Customer Service jobs are:
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What job categories do people searching Sba Customer Service jobs look for? The top searched job categories for Sba Customer Service jobs are:
Sba Customer Service jobs near you
Infographic showing various Sba Customer Service job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
SBA Officer

SBA Officer

Ocean Bank

Miami, FL

$79K - $110K/yr

Full-time

Posted 9 days ago

Job description

The SBA Loan Officer is responsible for originating, structuring, underwriting, closing, and servicing SBA loan products. This role requires regular and customary prospecting and meetings with potential and existing customers outside of the Bank. The position supports business growth through relationship development, preliminary credit analysis, portfolio management, and compliance with SBA, BSA, and Bank policies.


  • Develop new business while expanding relationships with existing clients.
  • Build and maintain strong client relationships through ongoing inperson, telephone, and email contact.
  • Crosssell Bank products and services that meet customer needs.
  • Negotiate loan terms and structures within Bank and SBA guidelines.
  • Perform site visits and customer due diligence as required.
  • Provide preliminary credit and financial risk analyses for SBA loan requests.
  • Manage SBA loan packages through application, underwriting, credit approval, and closing.
  • Perform annual reviews for existing lines of credit by obtaining updated borrowers and guarantor financial information.
  • Obtain required documentation for SBA loan closings and coordinate or monitor the closing process.
  • Provide legal and loan documentation to attorneys throughout origination, maintenance, and closing stages.
  • Prepare Personal Financial Statements, Commitment Letters, Waivers, Memoranda, Letters of Intent, and required SBA forms.
  • Manage SBA loan portfolio servicing, including monitoring loan performance, payment history, and following up on exceptions.
  • Conduct ongoing customer followup to ensure compliance with loan terms.
  • Prepare reports, presentations, and support internal projects for Senior Management as requested.
  • Obtain and maintain documentation required for Know Your Customer (KYC) profiles using XPert AML or other Bankapproved systems.
  • Ensure all activities comply with SBA regulations, Bank policies, and applicable laws.
  • Stay current on SBA products, services, market conditions, local market trends, and competitor offerings.
  • Participate in Bank functions and community development activities for networking opportunities.

Education/Experience:

Requirements

  1. Associate’s degree in business fields such as Accounting or Finance, with an established portfolio of banking relationships.
  2. 7+ years of banking experience in products sales and lending related to SBA products, and specifically related to attracting and servicing customers
  3. Must be able to travel and visit prospective new clients within a designated area to increase depository and loan production/sales goals.
  4. Must be knowledgeable of SBA Standard Operating Procedures (SOP 50 10 8).
  5. Must be knowledgeable of 7(a) Loan Program Requirements.
  6. Must be knowledgeable of 504 Loan Program Regulations.

Combination of education and experience will be considered.

Skills & Competencies

  1. Must possess excellent organizational, interpersonal, verbal and written communication skills.
  2. Must be oriented towards providing excellent customer service.
  3. Must have sales skills and ability to sell various products.
  4. Must have leadership abilities to lead projects and manage people indirectly; ability to lead and drive initiatives; ability to manage multiple tasks and projects.
  5. Computer knowledge in MS Office Software (e.g. Excel, Word, Power Point and Outlook).
  6. Knowledge of banking laws and applicable compliance regulations and on the completion of Know Your Customer (KYC).

 

Preferences

  • Bachelor’s Degree or equivalent in a related field of study such as Accounting or Finance.
  • 5+ years of banking related experience preferably in SBA product sales and lending with an established portfolio of banking relationships.

Licenses/Certifications

  • None

In this role you can work onsite from Miami, Florida, United States

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