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Sba Customer Service Jobs (NOW HIRING)

Grasshopper Bank

SBA Underwriter

New York, NY · On-site +1

The SBA Underwriter will be responsible for evaluating Small Business Administration (SBA) loan ... customer service, and superior product knowledge. Understand and adhere to the Bank's Bank Secrecy ...

Grasshopper Bank

SBA Underwriter

New York, NY · On-site +1

SBA Underwriter Department: SBA Lending Employment Type: Full Time Location: Remote Description ... customer service, and superior product knowledge. Understand and adhere to the Bank's Bank Secrecy ...

People's Bank of Commerce

SBA Department Manager

Medford, OR · On-site

$88K - $122K/yr

Provides excellent customer service to our clients and team members. * Provides overall leadership and direction for the SBA 7(a) department, ensuring the team delivers high quality service to ...

M&F Bank

SBA Operations Manager

Durham, NC · On-site

$80K - $111K/yr

Maintain a high level of customer service that meets or exceeds SBA standard closing expectations M amp;F, a state-chartered commercial bank, was organized in 1907 under the authority of a charter ...

People's Bank of Commerce

SBA Department Manager

Medford, OR · On-site

$88K - $122K/yr

Provides excellent customer service to our clients and team members. * Provides overall leadership and direction for the SBA 7(a) department, ensuring the team delivers high quality service to ...

GenuBank

SBA Lending Manager

Las Vegas, NV · Remote

$85K - $117K/yr

The position of SBA Lending Manager is responsible for the development and growth of the Bank's SBA ... customer service through his or her own example along with appropriate follow through with involved ...

GenuBank

SBA Lending Manager

Las Vegas, NV · Remote

$85K - $117K/yr

The position of SBA Lending Manager is responsible for the development and growth of the Bank's SBA ... customer service through his or her own example along with appropriate follow through with involved ...

GenuBank

SBA Lending Manager

Las Vegas, NV · Remote

$85K - $117K/yr

The position of SBA Lending Manager is responsible for the development and growth of the Bank's SBA ... customer service through his or her own example along with appropriate follow through with involved ...

Columbia Bank

SBA Lending Coordinator

Fair Lawn, NJ · On-site

$73K - $109K/yr

SBA Lending Coordinator is responsible for supporting documentation, closing, monitoring ... Excellent customer service skills; * Attention to detail; * Organizational skills; * Ability to ...

Equity Bank

SBA Metro Banker

Overland Park, KS · On-site

$82K - $113K/yr

SBA Metro Banker Department: KC Loans Location: Overland Park, KS (On-Site) Job Type: Full-Time ... With a team of best-in-class customer service experts, you'll help to build and expand on client ...

Equity Bank

SBA Metro Banker

Overland Park, KS · Hybrid

$82K - $113K/yr

SBA Metro Banker Department: KC Loans Location: Overland Park, KS (On-Site) Job Type: Full-Time ... With a team of best-in-class customer service experts, you'll help to build and expand on client ...

Climate First Bank

SBA Lender

Tampa, FL · On-site

$76K - $104K/yr

Review customer financials and manage according to SBA guidelines. * Structure SBA loan proposals ... Partner with bank officers to market other banking products and services, as applicable. * Prepare ...

Renasant Bank

SBA Banker

Atlanta, GA · On-site

$80K - $110K/yr

Client service orientation Preferred: * Bachelor's degree * Commercial loan underwriting and ... customers, and assets. The above is intended to describe the general content of and requirements ...

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Sba Customer Service information

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How much do sba customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for sba customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an SBA Customer Service representative?

As an SBA Customer Service representative, your daily tasks revolve around assisting small business clients with questions about loan applications, status updates, and eligibility requirements. You will frequently communicate via phone, email, or chat, resolve customer issues, and guide clients through required documentation. Collaborating with loan officers and processing teams is common, as you may need to escalate complex cases or verify information. The role is often fast-paced, requiring you to juggle multiple client accounts and prioritize requests, making strong organizational skills and attention to detail particularly valuable.

What is an SBA Customer Service job?

An SBA Customer Service job involves assisting small business owners and borrowers with inquiries related to Small Business Administration (SBA) programs, loans, and resources. Responsibilities may include answering questions, processing applications, resolving issues, and providing guidance on SBA policies. This role requires strong communication skills, knowledge of SBA regulations, and the ability to handle customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Sba Customer Service position, and why are they important?

To thrive as an SBA Customer Service representative, you need strong knowledge of small business loan processes, financial documentation, and relevant customer service experience. Familiarity with customer relationship management (CRM) software and the SBA's proprietary systems or platforms is often required. Excellent communication, problem-solving abilities, and patience help build trust and efficiently address client inquiries. These skills are essential for accurately assisting customers with complex SBA-related processes and ensuring a positive experience during what can be a stressful time for business owners.

More about Sba Customer Service jobs
What cities are hiring for Sba Customer Service jobs? Cities with the most Sba Customer Service job openings:
What are the most commonly searched types of Sba Customer Service jobs? The most popular types of Sba Customer Service jobs are:
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What job categories do people searching Sba Customer Service jobs look for? The top searched job categories for Sba Customer Service jobs are:
Sba Customer Service jobs near you
Infographic showing various Sba Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
SBA Underwriter

SBA Underwriter

Grasshopper Bank

New York, NY • On-site, Remote

Full-time

Posted 24 days ago

Job description

Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.

We are a highly experienced team who pride ourselves on diversity of thought and perspective.  Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking.

Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership.  We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect.

Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services.

Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston.
The SBA Underwriter will be responsible for evaluating Small Business Administration (SBA) loan applications based on established Grasshopper Bank credit criteria and SBA Standard Operating Procedures. The SBA Senior Underwriter is responsible for reviewing SBA credit applications and recommending a decision to team leadership. Elements of this role include but are not limited to preparing credit memos, recommending appropriate structural changes as needed, ordering and reviewing third party reports, reviewing and determining SBA eligibility, reviewing application-specific documents such as management agreements, leases, landlord waivers, and all other tasks as assigned. This position will also work directly with business development officers and closers to assist borrowers until loan funding.

Responsibilities include: 
  • Conduct in-depth analysis of financial information to form a recommendation of approval or denial of new loans.
  • Collect, analyze and evaluate financial and related data to determine credit worthiness of loan prospects and merits of specific loan requests.
  • Collaborate with sales officers, applicants, and referral sources to gather all necessary information to present an accurate and complete picture of the loan request. 
  • Interface directly with applicants to understand their needs as well as the specific risks to their businesses. 
  • Perform comprehensive financial analysis, including cash flow modeling, to determine creditworthiness as well as SBA eligibility. 
  • Prepare high quality, detailed credit approval documents that contain an in-depth analysis and an understanding and identification of credit issues and risks.
  • Outline the risks and mitigating factors of a credit facility based upon the analysis of business and personal financial statements, collateral, global cash flow, economic and industrial factors and debt service capacity.
  • Meet or exceed service level agreements and timeline expectations throughout the process.
  • Provide credit and loan underwriting expertise to sales officers. As appropriate, recommend terms under which credit will be extended, including the costs, repayment method, and collateral requirements.
  • Assignment of accurate risk ratings for new loans. 
  • Support the Bank's strong relationship banking culture through ongoing customer contact, quality customer service, and superior product knowledge. Understand and adhere to the Bank's Bank Secrecy Act policy and procedures and "know your customer/enhanced due diligence" guidelines. Brings any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer. 
  • Bachelor's degree (B.A.) from four-year college or university; or a minimum of five years of bank credit department experience; or equivalent combination of education and experience. Prior SBA underwriting experience is required. 
  • At least 3 years of commercial credit experience 
  • Prefer at least 3 years of SBA 7a loan underwriting experience
  • Prefer working knowledge of SBA SOP 50 10 
  • NAGGL/SBA Industry educational classes a bonus 
  • Strong proficiency in accounting

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