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Weekend Sba Customer Service Jobs (NOW HIRING)

The SBA Underwriter will be responsible for evaluating Small Business Administration (SBA) loan ... customer service, and superior product knowledge. Understand and adhere to the Bank's Bank Secrecy ...

Program Manager

Washington, DC · On-site

$150K - $170K/yr

Serve as the primary point of contact and liaison between the SBA customer, internal leadership ... service level agreements (SLAs), identifying risks, issues, and performance gaps early and ...

Serve as the primary point of contact and liaison between the SBA customer, internal leadership ... service level agreements (SLAs), identifying risks, issues, and performance gaps early and ...

SBA Metro Banker

Overland Park, KS · Hybrid

$82K - $113K/yr

SBA Metro Banker Department: KC Loans Location: Overland Park, KS (On-Site) Job Type: Full-Time ... With a team of best-in-class customer service experts, you'll help to build and expand on client ...

Works to foster new and expand existing customer relationships through cross-selling products and services. * Develops and maintains a referral source database for both local and the bank overall SBA ...

SVP/SBA Lender

Bloomington, MN

$83K - $115K/yr

Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. * Know ... Five or more years of previous SBA lending experience. * Prior Working knowledge of loan ...

Position Summary The SBA Business Development Officer II is a revenue-driven sales professional ... Strong sales, customer service, and negotiating skills needed * Knowledge of Small Business ...

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Weekend Sba Customer Service information

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How much do weekend sba customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for weekend sba customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Weekend Sba Customer Service vs Weekend Sba Sales Associate?

AspectWeekend Sba Customer ServiceWeekend Sba Sales Associate
Primary RoleHandling customer inquiries, providing support, resolving issuesEngaging with customers to promote and sell products/services
Required SkillsCommunication, problem-solving, patienceCommunication, persuasion, product knowledge
Work EnvironmentCall centers, retail locations, online platformsRetail stores, showrooms, events
CertificationsCustomer service certifications often preferredSales training or certifications beneficial

Weekend Sba Customer Service focuses on assisting customers with their inquiries and resolving issues, while Weekend Sba Sales Associate emphasizes promoting and selling products or services. Both roles require strong communication skills and often operate in retail or support environments, but their primary objectives differ—support versus sales.

What is a Weekend SBA Customer Service representative?

Weekend SBA Customer Service representatives are professionals who assist customers with inquiries related to Small Business Administration (SBA) services during weekends. They help answer questions about SBA loans, application processes, and eligibility, as well as troubleshoot issues and provide guidance. These representatives are essential for businesses that need support outside regular business hours, ensuring continuous access to SBA resources and information.

What are some common challenges faced by a Weekend SBA Customer Service representative and how can they be managed?

Weekend SBA Customer Service representatives often handle a higher volume of urgent inquiries, as many small business clients may use weekends to address financial issues outside of their own business hours. This can lead to time-sensitive problem-solving and the need to quickly escalate complex cases. Managing these challenges typically involves strong multitasking, staying organized, and maintaining clear communication with both clients and internal support teams. Proactively familiarizing yourself with SBA processes and resources can also help resolve issues more efficiently and improve client satisfaction.

What are the key skills and qualifications needed to thrive as a Weekend SBA Customer Service representative, and why are they important?

To thrive as a Weekend SBA Customer Service representative, you need strong customer service skills, knowledge of Small Business Administration (SBA) loan processes, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and SBA-specific platforms is often required. Exceptional communication, problem-solving, and patience are crucial soft skills for effectively assisting clients, especially during high-stress periods. These abilities ensure accurate support, customer satisfaction, and efficient resolution of business clients' needs during critical weekend hours.
What cities are hiring for Weekend Sba Customer Service jobs? Cities with the most Weekend Sba Customer Service job openings:
What are the most commonly searched types of Sba Customer Service jobs? The most popular types of Sba Customer Service jobs are:
What states have the most Weekend Sba Customer Service jobs? States with the most job openings for Weekend Sba Customer Service jobs include:

Program Manager with Security Clearance

Koniag Government Services

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago


Koniag Government Services rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

53rd of 482 rated business services


Job description

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Program Manager to support KDS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Data Solutions, a Koniag Government Services company, is seeking an experienced Program Manager to lead and oversee the successful delivery of cybersecurity and IT programs and projects supporting the U.S. Small Business Administration (SBA). The ideal candidate is a dynamic and results-driven leader with a proven track record of managing complex federal government programs, building and motivating high-performing teams, and delivering mission-critical outcomes on time and within budget. This individual will serve as the primary point of contact for program execution, ensuring all activities align with SBA's mission objectives, contractual requirements, and applicable federal policies and regulations. The Program Manager will provide overall leadership, direction, and oversight for all program activities supporting the SBA, ensuring the successful delivery of program objectives, contractual deliverables, and customer satisfaction. Principal responsibilities will include but are not limited to: * Serve as the primary point of contact and liaison between the SBA customer, internal leadership, and program team members, maintaining strong, collaborative relationships with all stakeholders and ensuring consistent, transparent communication across all levels of the program. * Provide strategic and operational leadership for all program activities, ensuring alignment with SBA's mission priorities, contractual requirements, and organizational goals, and driving the successful delivery of all program milestones and deliverables. * Develop, maintain, and execute comprehensive program plans, including project schedules, resource plans, risk management plans, quality management plans, and communication plans, ensuring all program activities are coordinated and executed effectively. * Monitor and manage program performance against established metrics, key performance indicators (KPIs), and service level agreements (SLAs), identifying risks, issues, and performance gaps early and implementing timely mitigation strategies and corrective actions. * Lead, mentor, and manage a diverse team of cybersecurity professionals, technical leads, project managers, and support staff, fostering a collaborative, high-performing, and mission-focused work environment. * Oversee contract compliance and performance, ensuring all deliverables, reports, and program activities meet contractual requirements, quality standards, and SBA customer expectations. * Prepare and present program status reports, monthly and quarterly reviews, executive briefings, and other program documentation to SBA leadership, contracting officers, and internal stakeholders on a regular and ad hoc basis. * Manage program financials, including budget development, forecasting, expenditure tracking, invoice review, and financial reporting, ensuring the program operates within approved budget parameters and financial targets. * Identify, assess, and manage program risks and issues, maintaining a comprehensive risk register and issue log, and developing and implementing proactive mitigation strategies to minimize program impact. * Coordinate with SBA contracting officers, contracting officer representatives (CORs), and other government stakeholders to address contract modifications, task order requirements, and other contractual matters in a timely and professional manner. * Lead and support continuous process improvement initiatives, identifying opportunities to enhance program efficiency, quality, cost-effectiveness, and overall customer satisfaction. * Ensure all program activities comply with applicable federal laws, regulations, policies, and standards, including FAR, FISMA, NIST guidelines, and SBA-specific security and operational requirements. * Support business development activities, including the identification of new opportunities within the SBA account, contribution to proposal development, and participation in capture planning and strategy sessions. * Coordinate with human resources, recruiting, and subcontractor partners to manage staffing requirements, onboarding activities, and personnel actions in support of program needs. * Facilitate regular program team meetings, working groups, and stakeholder engagement sessions, ensuring effective collaboration, issue resolution, and alignment across all program workstreams. Education and Experience:
Required: * Bachelor's degree in Business Administration, Project Management, Information Technology, Cybersecurity, or a related field from an accredited college or university. * 8+ years of progressive experience in program or project management, with at least 4 years managing large-scale, complex federal government IT or cybersecurity programs. * Demonstrated experience managing federal government contracts, including familiarity with federal acquisition regulations (FAR), contract types (CPFF, FFP, T&M), and government contracting processes. * Project Management Professional (PMP) certification or equivalent program management certification. * Demonstrated experience managing cybersecurity or IT programs supporting federal civilian agencies. Desired: * Master's degree in Business Administration, Project Management, Information Technology, or a related field. * 10+ years of program management experience, with a strong background supporting federal civilian agency IT or cybersecurity programs of similar size and complexity to the SBA engagement. * Program Management Professional (PgMP) certification. * Prior experience managing programs supporting the SBA or other federal civilian agencies with comparable mission profiles. Required Skills and Competencies: * Exceptional communication skills in English - both written and oral - with the ability to effectively communicate program status, risks, issues, and recommendations to diverse audiences, including technical staff, SBA leadership, contracting officers, and senior executives. * Proven ability to lead and manage large, diverse, cross-functional teams in a fast-paced federal government contracting environment, driving collaboration, accountability, and high performance. * Strong knowledge of project and program management methodologies, including Agile, Waterfall, and hybrid approaches, and the ability to tailor management approaches to meet the needs of the SBA program environment. * Proficiency in program management tools and platforms, such as Microsoft Project, Jira, Confluence, or similar, for schedule management, issue tracking, and program reporting. * Demonstrated experience developing and managing program budgets, forecasts, and financial reports, with a strong understanding of cost management principles in a federal contracting environment. * Strong risk management skills, with the ability to identify, assess, prioritize, and mitigate program risks and issues proactively and effectively. * Experience developing high-quality program documentation, including program plans, status reports, risk registers, issue logs, corrective action plans, and lessons learned reports. * Solid understanding of federal cybersecurity frameworks, policies, and compliance requirements, including NIST, FISMA, and applicable CISA guidance, and their implications for program planning and execution. * Ability to build and sustain productive, trust-based relationships with government customers, contracting officers, subcontractor partners, and internal stakeholders. * Strong organizational skills and the ability to manage multiple concurrent priorities, deadlines, and stakeholder demands in a dynamic and mission-critical program environment. * Familiarity with federal IT and cybersecurity service delivery models, including SOC operations, security architecture, penetration testing, and privacy program management. * Ability to obtain and maintain a Public Trust Clearance. Desired Skills and Competencies: * Prior experience supporting SBA or other federal civilian agency program management activities, with demonstrated knowledge of SBA's mission, organizational structure, and IT and cybersecurity priorities. * Experience supporting business development activities in a federal government contracting environment, including proposal writing, capture management, and opportunity identification. * Knowledge of Earned Value Management (EVM) principles and experience applying EVM reporting and analysis within federal government program management contexts. * Familiarity with CMMI, ITIL, or other process improvement frameworks and their application to federal IT and cybersecurity program management. * Experience managing programs with multiple subcontractors and teaming partners, including subcontract oversight, performance management, and coordination. * Knowledge of federal human capital and workforce management requirements, including security clearance and public trust adjudication processes, onboarding procedures, and compliance obligations for contractor personnel. * Experience managing programs that include cloud-based IT services and familiarity with FedRAMP authorized cloud environments and their implications for program planning and execution. * Familiarity with CDM (Continuous Diagnostics and Mitigation) program requirements and their integration into federal civilian agency cybersecurity program management activities. * Agile Certified Practitioner (PMI-ACP) or SAFe Agilist certification. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee o

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