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Weekend Sba Customer Service Jobs (NOW HIRING)

Towne Bank

SBA Business Lending Specialist

Charlotte, NC · On-site

$81K - $111K/yr

Dogwood has had immense success in recent years with a passion for serving our customers and ... services through our branches and online offerings across the Carolinas and Tennessee. With deep ...

Bethpage

Manager SBA Loan Operations

Bethpage, NY · On-site

Customer Service & Issue Resolution * Promote and model superior customer service standards ... Ensure compliance with SBA SOPs, USDA regulations, and all applicable federal and state laws ...

Centennial Bank

SBA & USDA Loan Servicing Assistant

Tampa, FL · On-site

$35K - $43K/yr

... customer service to borrowers, lenders, and SBA Portfolio Managers, including answering inquiries related to loan files, account balances, and payoff requests for SBA 7a and USDA B&I loans. 3. ...

Centennial Bank

SBA & USDA Loan Servicing Assistant

Tampa, FL · On-site

$35K - $43K/yr

... customer service to borrowers, lenders, and SBA Portfolio Managers, including answering inquiries related to loan files, account balances, and payoff requests for SBA 7a and USDA B&I loans. 3. ...

Park National Bank

SBA Operations Manager

Columbus, OH · On-site

Interpersonal/Customer Service Skills * Written and Verbal Communication * Ability to understand ... SBA policies and procedures SCHEDULE Typical office hours are Monday through Friday 8am to 5pm.

Wsfsbank

SBA Franchise Relationship Manager

Millsboro, DE · On-site

$111K - $183K/yr

As the face of WSFS Bank for our existing SBA portfolio customers, you will address their servicing needs and ensure their continued satisfaction. This position offers you the unique opportunity to ...

FIRST INTERNET BANK

SBA Loan Closer I

Fishers, IN

Provide a high level of customer service to both internal and external customers * Perform other ... Minimum of one year of previous SBA Closing experience preferred * Heavy volume closing experience ...

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Weekend Sba Customer Service information

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How much do weekend sba customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for weekend sba customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Weekend Sba Customer Service vs Weekend Sba Sales Associate?

AspectWeekend Sba Customer ServiceWeekend Sba Sales Associate
Primary RoleHandling customer inquiries, providing support, resolving issuesEngaging with customers to promote and sell products/services
Required SkillsCommunication, problem-solving, patienceCommunication, persuasion, product knowledge
Work EnvironmentCall centers, retail locations, online platformsRetail stores, showrooms, events
CertificationsCustomer service certifications often preferredSales training or certifications beneficial

Weekend Sba Customer Service focuses on assisting customers with their inquiries and resolving issues, while Weekend Sba Sales Associate emphasizes promoting and selling products or services. Both roles require strong communication skills and often operate in retail or support environments, but their primary objectives differ—support versus sales.

What are Weekend SBA Customer Service representatives?

Weekend SBA Customer Service representatives are professionals who assist customers with inquiries related to Small Business Administration (SBA) services during weekends. They help answer questions about SBA loans, application processes, and eligibility, as well as troubleshoot issues and provide guidance. These representatives are essential for businesses that need support outside regular business hours, ensuring continuous access to SBA resources and information.

What is the 20% rule for SBA?

The 20% rule for SBA refers to the guideline that a small business should aim to keep its debt-to-equity ratio below 20% when applying for SBA loans, ensuring financial stability. For a Weekend SBA Customer Service role, understanding basic SBA lending principles can help in assisting customers with loan applications and inquiries about eligibility and repayment terms.

How to get a live agent at SBA?

To reach a live agent at the SBA, call their customer service phone number during business hours, typically 8 a.m. to 8 p.m. Eastern Time, and follow the prompts to speak with a representative. Having your application or loan details ready can help expedite the process.

What are some common challenges faced by a Weekend SBA Customer Service representative and how can they be managed?

Weekend SBA Customer Service representatives often handle a higher volume of urgent inquiries, as many small business clients may use weekends to address financial issues outside of their own business hours. This can lead to time-sensitive problem-solving and the need to quickly escalate complex cases. Managing these challenges typically involves strong multitasking, staying organized, and maintaining clear communication with both clients and internal support teams. Proactively familiarizing yourself with SBA processes and resources can also help resolve issues more efficiently and improve client satisfaction.

What are some office jobs that don't require customer service?

Office jobs that typically do not require customer service skills include data entry clerks, administrative assistants, file clerks, and document specialists. These roles often focus on tasks like data management, filing, and document preparation, requiring organizational skills and proficiency with office software. They usually involve minimal direct interaction with clients or customers.

What skills are essential for SBA jobs?

For a Weekend SBA Customer Service role, essential skills include strong communication, problem-solving, and interpersonal abilities. Knowledge of customer service software, patience, and the ability to handle inquiries efficiently are also important for success in this position.

What are the key skills and qualifications needed to thrive as a Weekend SBA Customer Service representative, and why are they important?

To thrive as a Weekend SBA Customer Service representative, you need strong customer service skills, knowledge of Small Business Administration (SBA) loan processes, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and SBA-specific platforms is often required. Exceptional communication, problem-solving, and patience are crucial soft skills for effectively assisting clients, especially during high-stress periods. These abilities ensure accurate support, customer satisfaction, and efficient resolution of business clients' needs during critical weekend hours.
What cities are hiring for Weekend Sba Customer Service jobs? Cities with the most Weekend Sba Customer Service job openings:
What are the most commonly searched types of Sba Customer Service jobs? The most popular types of Sba Customer Service jobs are:
What states have the most Weekend Sba Customer Service jobs? States with the most job openings for Weekend Sba Customer Service jobs include:
Weekend Sba Customer Service jobs near you

SBA Business Lending Specialist

Bank & Investment Group

Charlotte, NC • On-site

$81K - $111K/yr

Full-time

Posted 5 days ago

Job description

About Us
Join Dogwood, a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.
Position Summary
The SBA Business Lending Specialist develops new loan volume via the SBA and USDA B&I Loan Programs. This position requires continuous marketing efforts to establish contacts and leads to generating a strong referral network. This role establishes effective and efficient work processes with external/internal partners to identify new SBA prospects, convert prospects to applications, and manage loans through the credit and closing processes.
Key Responsibilities
  • Reads and understands the SBA Standard Operating Procedures (SOP).
  • Develops a successful business plan.
  • Works independently without daily supervision.
  • Develops effective and efficient processes to manage loan pipeline and submit applications in a timely manner.
  • Develops marketing strategies using all available tools and resources to identify markets to penetrate new business. Builds a contact base of at least 1,000 current and potential referral sources.
  • Able to win business based upon building value, loan structure and relationship development.
  • Reviews the entire loan process from application to closing, sets and manages expectations.
  • Develops and nurtures effective working relationships with internal partners.
  • Provides a complete and well-thought-out package to credit.
  • Ability to source over $2,500,000 per month in new loan application volume.
  • Implements excellent time management.
  • Keeps borrowers/ business partners and referral sources well informed and sets/maintains the proper expectations.
  • Works in conjunction with conventional bankers for referrals and supports their customers' needs.
  • Reads, understands and interprets credit guidelines.
  • Determines loan eligibility per current SBA SOP.
  • Structures financing packages to meet the needs of the borrower/business partners, meets all Credit Guidelines, and ability to be closed.
  • Reads and interprets business and personal tax returns, works on initial spreads for use of proceeds, cash flow, and collateral coverage.
  • Interprets the business financial statements.
  • Reads business plans and financial projections, judges for completeness and efficacy.
  • Reads and interprets personal financial statements, credit reports & D&B reports.
  • Interprets financial data required for loan applications.
  • Ability to identify closing issues that may negatively impact a loan request.
  • Provides borrower/business partners with correct preliminary closing checklist based on type of loan and transaction.
  • Assists in closing and in the collection of needed documentation.

Additional Responsibilities
  • Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program.
  • (CIP), and OFAC to assist in the identification, detection and detriment of money laundering or other unlawful activities.
  • Performs other duties as assigned.

General Qualifications
  • Bachelor's degree in business, finance, or equivalent experience.
  • A minimum of 5+ years' banking experience in Guaranteed Government lending. Previous business development experience is essential. experience.
  • Deep knowledge of the SBA's SOP, and related regulations.
  • Network of people and resources within the SBA and related organizations.
  • Knowledge and ability to use SBA systems are necessary to perform under the bank's PLP SBA status.
  • Ability to coach and develop staff.
  • Ability to think strategically about staff, competitive position relative to a market, and plan actions accordingly.
  • Knowledge of business development planning and management at an office level.
  • Skilled in managing the risk management controls and activities of a lending office.
  • Thorough knowledge of lending policies and procedures.
  • Extensive knowledge of commercial banking services.
  • Excellent managerial, communication, and sales skills.
  • Proficient in computer software, fulfilling the principal responsibilities of the job.
  • Familiarity with online computer systems.
  • Proficient with statement spreading programs.
  • Above - average courtesy and tact in dealing with community and peers.
  • Strong professional, appearance, dress, attitude, interpersonal and communications skills.
  • Ability to perform independently and with minimal supervision.

Physical & Mental Demands
  • Express or exchange ideas by means of the spoken word via email and verbally.
  • Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not substantially exposed to adverse environmental conditions.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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