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Sba Customer Service Jobs (NOW HIRING)

Northwest

SBA Cash Flow Underwriter

Columbus, OH

Meet or exceed established service level expectations * Review term sheets and commitment letters ... customers * Prepare and present updates as needed to senior leadership * Support the Bank in ...

East West Bank

SBA Lending Manager

San Marino, CA · On-site

$140K/yr

Overview The SBA Manager will be responsible for the growth, profitability, and management of the ... Assure that quality service is provided to the internal and external customers, and will be focused ...

Hope Bank

SBA Portfolio Officer

Los Angeles, CA

$26.45 - $40.87/hr

... servicing customer accounts, and taking necessary actions to mitigate risk, all while maintaining positive relationships with borrowers and upholding the bank's SBA lending objectives; this role ...

East West Bank

SBA Lending Manager

San Marino, CA

$140K - $240K/yr

The SBA Manager will be responsible for the growth, profitability, and management of the Bank ... Assure that quality service is provided to the internal and external customers, and will be focused ...

East West Bank

SBA Business Development Manager

Houston, TX · On-site

$65K - $80K/yr

Works to foster new and expand existing customer relationships through cross-selling products and services. * Develops and maintains a referral source database for both local and the bank overall SBA ...

East West Bank

SBA Lending Manager

Los Angeles, CA · On-site

$160K/yr

Overview The SBA Manager will be responsible for the growth, profitability, and management of the ... Assure that quality service is provided to the internal and external customers, and will be focused ...

Bank of Hope

SBA Portfolio Officer

Los Angeles, CA · On-site

$26.45 - $40.87/hr

... servicing customer accounts, and taking necessary actions to mitigate risk, all while maintaining positive relationships with borrowers and upholding the bank's SBA lending objectives; this role ...

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How much do sba customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for sba customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills are essential for SBA jobs?

SBA customer service jobs require strong communication skills, problem-solving abilities, and knowledge of SBA programs and policies. Attention to detail, patience, and proficiency with computer systems and customer management tools are also important for success in this role.

What is the 20% rule for SBA?

The 20% rule for SBA refers to a guideline where small business owners should not allocate more than 20% of their income or resources to debt repayment or specific expenses, ensuring financial stability. In the context of SBA loans, it often relates to maintaining a manageable debt-to-income ratio and demonstrating the ability to repay the loan through consistent cash flow, which is important for customer service roles involved in loan processing or client support. Understanding this rule helps SBA customer service representatives assist clients with financial planning and loan eligibility.

What are the typical daily responsibilities of an SBA Customer Service representative?

As an SBA Customer Service representative, your daily tasks revolve around assisting small business clients with questions about loan applications, status updates, and eligibility requirements. You will frequently communicate via phone, email, or chat, resolve customer issues, and guide clients through required documentation. Collaborating with loan officers and processing teams is common, as you may need to escalate complex cases or verify information. The role is often fast-paced, requiring you to juggle multiple client accounts and prioritize requests, making strong organizational skills and attention to detail particularly valuable.

What is an SBA Customer Service job?

An SBA Customer Service job involves assisting small business owners and borrowers with inquiries related to Small Business Administration (SBA) programs, loans, and resources. Responsibilities may include answering questions, processing applications, resolving issues, and providing guidance on SBA policies. This role requires strong communication skills, knowledge of SBA regulations, and the ability to handle customer concerns efficiently.

Is SBA a good place to work?

SBA Customer Service roles are government positions that often offer stable employment, benefits, and opportunities for advancement. The work environment typically involves assisting small business owners and requires good communication skills, with some positions requiring familiarity with government programs and policies.

What are the key skills and qualifications needed to thrive in the Sba Customer Service position, and why are they important?

To thrive as an SBA Customer Service representative, you need strong knowledge of small business loan processes, financial documentation, and relevant customer service experience. Familiarity with customer relationship management (CRM) software and the SBA's proprietary systems or platforms is often required. Excellent communication, problem-solving abilities, and patience help build trust and efficiently address client inquiries. These skills are essential for accurately assisting customers with complex SBA-related processes and ensuring a positive experience during what can be a stressful time for business owners.

Is SBA affected by Trump's executive order?

The Small Business Administration (SBA) as a federal agency is not directly affected by Trump's executive orders, but some policies or funding initiatives related to small business support may have been influenced. SBA customer service representatives provide assistance based on current regulations and programs, which can change with new policies or executive orders issued by the administration.
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Sba Customer Service jobs near you
Infographic showing various Sba Customer Service job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
SBA Business Development Manager

SBA Business Development Manager

East West Bank

Las Vegas, NV • On-site

$65K - $80K/yr

Full-time

Posted 23 days ago

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 
 
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

East West Bank is currently seeking a SBA Business Development Manager. This position is responsible for marketing a full range of banking services to SBA loan eligible businesses with emphasis on client contact, origination, and underwriting. Incumbent will work directly with customers in providing more complex loans associated with the SBA and other federal or state government loan guarantee programs. 


  • Generates new business through prospecting, outside calling, networking and referrals. Makes a substantial number of outside, in-person calls on prospects and clients requiring extensive automobile travel.
  • Works to foster new and expand existing customer relationships through cross-selling products and services.
  • Develops and maintains a referral source database for both local and the bank overall SBA marketing purposes.
  • Maintains and applies a thorough understanding of the bank’s credit policy, SBA eligibility and all necessary business practices to ensure the submission of accurate and complete loan application packages.
  • Actively participates in local SBA district functions with assigned marketing area.
  • Provides management with input regarding current policies and practices.
  • Assists the bank in the promotion of all product lines offered in assigned market.
  • Generates loans that maintain an acceptable level of performance. Assists special assets and credit services in any requested servicing action within assigned marketing area.
  • May perform other duties as assigned

  • Bachelor’s degree in related field. MBA preferred.
  • 4-6 years of progressive selling opportunities.
  • Good understanding of financial institution departments and activities.
  • Demonstrate great customer service via phone and email
  • High energy level and ability to sell to customers’ needs.
  • Ability to close, prospect and have sales planning
  • Excellent communication and organizational skills.

This position is eligible to participate in the current SBA Business Development Officer Incentive Compensation Plan.

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.  


The base pay range for this position is USD $65,000.00/Yr. - USD $80,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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