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Sba Customer Service Jobs (NOW HIRING)

Fnbcorp

SBA Construction Loan Representative

Charlotte, NC

$81K - $112K/yr

Excellent communication skills, both written and verbal Excellent customer service skills Excellent ... SBA construction experience preferred. Licensures/Certifications Required to Perform the Primary ...

Busey

SBA Business Development Officer II

Phoenix, AZ

$85K - $110K/yr

Position Summary The SBA Business Development Officer II is a revenue-driven sales professional ... Strong sales, customer service, and negotiating skills needed * Knowledge of Small Business ...

Hanover Bank

Business Development Officer - SBA

$130K/yr

With a passion for excellence, we strive to deliver exceptional service to our clients, foster a ... Solicit customer feedback and assess the Bank's competition to inform new product development.

Busey

SBA Business Development Officer II

Fort Worth, TX · On-site

$90K - $120K/yr

Position Summary The SBA Business Development Officer II is a revenue-driven sales professional ... Strong sales, customer service, and negotiating skills needed * Knowledge of Small Business ...

Seacoast Bank

SBA Banker III

Atlanta, GA

$80K - $110K/yr

The SBA Banker is responsible for soliciting and servicing prospective clients producing SBA 7a and ... Able to balance business needs with customer requests while managing potential risk to the bank.

Seacoast Bank

SBA Banker III

Atlanta, GA

$80K - $110K/yr

The SBA Banker is responsible for soliciting and servicing prospective clients producing SBA 7a and ... Able to balance business needs with customer requests while managing potential risk to the bank.

ConnectOne Bank

SBA Franchise Loan Officer

Manhattan, NY · On-site +1

$100K - $120K/yr

You will work closely with the SBA Development and Underwriting team to promote SBA loan products while providing top-notch customer service to clients. In this role you will : * Support the Bank ...

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How much do sba customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for sba customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an SBA Customer Service representative?

As an SBA Customer Service representative, your daily tasks revolve around assisting small business clients with questions about loan applications, status updates, and eligibility requirements. You will frequently communicate via phone, email, or chat, resolve customer issues, and guide clients through required documentation. Collaborating with loan officers and processing teams is common, as you may need to escalate complex cases or verify information. The role is often fast-paced, requiring you to juggle multiple client accounts and prioritize requests, making strong organizational skills and attention to detail particularly valuable.

What is an SBA Customer Service?

An SBA Customer Service job involves assisting small business owners and borrowers with inquiries related to Small Business Administration (SBA) programs, loans, and resources. Responsibilities may include answering questions, processing applications, resolving issues, and providing guidance on SBA policies. This role requires strong communication skills, knowledge of SBA regulations, and the ability to handle customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the SBA Customer Service position, and why are they important?

To thrive as an SBA Customer Service representative, you need strong knowledge of small business loan processes, financial documentation, and relevant customer service experience. Familiarity with customer relationship management (CRM) software and the SBA's proprietary systems or platforms is often required. Excellent communication, problem-solving abilities, and patience help build trust and efficiently address client inquiries. These skills are essential for accurately assisting customers with complex SBA-related processes and ensuring a positive experience during what can be a stressful time for business owners.

More about Sba Customer Service jobs
What cities are hiring for Sba Customer Service jobs? Cities with the most Sba Customer Service job openings:
What are the most commonly searched types of Sba Customer Service jobs? The most popular types of Sba Customer Service jobs are:
What states have the most Sba Customer Service jobs? States with the most job openings for Sba Customer Service jobs include:
What job categories do people searching Sba Customer Service jobs look for? The top searched job categories for Sba Customer Service jobs are:
Sba Customer Service jobs near you
Infographic showing various Sba Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

SBA Construction Loan Representative

F.N.B. Corporation

Charlotte, NC • On-site

$81K - $112K/yr

Full-time

Re-posted 9 days ago

Job description

Primary Office Location:
401 S Graham St. Charlotte, North Carolina. 28202.
Join our team. Make a difference - for us and for your future.
Position Title: SBA Construction Loan Representative
Business Unit: Commercial Banking
Reports to: SBA Construction Loan Manager
Position Overview:
This position is primarily responsible for providing construction management, funding and disbursement services for all SBA Construction loans.
Primary Responsibilities:
Recommends Approval or Declination of contractor and construction project. Funds construction and multi-disbursement loans according to Bank and SBA regulations.
Collects and reviews all closing documents related to construction financing under the SBA 7a, SBA 504 and USDA loan programs. Reviews and approves contractor's financials and qualifications.
Prepares and handles the construction loan closing checklist and works with borrowers, contractors, architects and Bank partners to complete closing documents. Ensures loan complies with SBA/USDA Standard Operating Procedures.
Coordinates with the Business Development Officer and Underwriter in structuring loans involving construction and preparing the loan package construction checklist for submission.
Educates existing and new Business Development Officers on how to structure loans involving different levels of construction.
Performs research activities including gathering information on construction laws and regulations in the city and state of the prospective construction project.
Works with third party vendors for cost review. Orders commercial appraisal reports and environmental reports. Interviews Business Development Officer, borrower and contractor in regard to loan request.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
Associates
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent customer service skills
Excellent project management skills
Detail-oriented
Excellent organizational, analytical and interpersonal skills
Ability to work and multi-task in a fast paced environment
MS Word - Expert Level
MS Excel - Expert Level
Construction knowledge is required. SBA construction experience preferred.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

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