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Encompass Banking Software Jobs (NOW HIRING)

Towne Bank

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

TowneBank Mortgage

Software Support Specialist

Norfolk, VA · On-site

$47K - $51K/yr

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass ® Banker Edition, and related integrated services across the enterprise, from ...

Boutique Recruiting

Loan Originator

Irvine, CA · On-site

In-depth knowledge of computers and banking software. * Outstanding interpersonal and communication skills. * Customer service oriented with exceptional sales skills. * Encompass experience required

Unity Bank

Electronic Operations Associate II

Clinton, NJ · On-site

$57K - $73K/yr

Responsibilities will encompass creating, maintaining, and monitoring electronic transactions, as ... Familiarity with banking software and digital payment systems. * Knowledge of cybersecurity ...

Unity Bank

Electronic Operations Associate II

Clinton, NJ · On-site

$57K - $73K/yr

Responsibilities will encompass creating, maintaining, and monitoring electronic transactions, as ... Familiarity with banking software and digital payment systems. * Knowledge of cybersecurity ...

CrossCountry Mortgage

Senior Underwriter

$100K - $119K/yr

Adjust condition sheet in Encompass with applicable conditions. * Review resubmission as items are ... Working knowledge of mortgage banking software, mortgage underwriting, loans, purchase, and ...

Achieva Credit Union

Branch Advisor

Venice, FL · On-site

This role's primary responsibilities encompass cross-selling products and services, processing all ... Proficiency in using banking software, computer systems, and Microsoft Office Suite. * Strong ...

Achieva Credit Union

Branch Advisor

Tampa, FL

This role's primary responsibilities encompass cross-selling products and services, processing all ... Proficiency in using banking software, computer systems, and Microsoft Office Suite. * Strong ...

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Encompass Banking Software information

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How much do encompass banking software jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for encompass banking software in the United States is $54.76, according to ZipRecruiter salary data. Most workers in this role earn between $48.08 and $62.02 per hour, depending on experience, location, and employer.

What are some typical challenges faced by professionals working with Encompass Banking Software, and how can they be overcome?

Professionals working with Encompass Banking Software often encounter challenges such as adapting to frequent software updates, ensuring data integrity across integrated systems, and troubleshooting user issues efficiently. Staying current with regular trainings, participating in user forums, and leveraging vendor support resources can help address these obstacles. Additionally, collaborating closely with IT and compliance teams ensures smooth workflows and adherence to industry regulations.

What is Encompass Banking Software?

Encompass Banking Software is a comprehensive loan origination system (LOS) widely used by banks, credit unions, and mortgage lenders to manage the entire mortgage loan process. Developed by ICE Mortgage Technology, Encompass streamlines tasks such as application processing, underwriting, documentation, compliance, and closing. Its integrated platform helps institutions increase efficiency, reduce errors, and maintain regulatory compliance. The software also enables secure data sharing and workflow automation to support a smooth loan lifecycle.

What are the key skills and qualifications needed to thrive as an Encompass Banking Software Specialist, and why are they important?

To thrive as an Encompass Banking Software Specialist, you need strong analytical skills, a solid understanding of mortgage banking workflows, and experience with loan origination systems, often supported by a relevant degree or industry certifications. Proficiency in using the Encompass Lending Platform, knowledge of Encompass SDK/API, and familiarity with SQL databases and automation tools are typically required. Excellent problem-solving abilities, attention to detail, and effective communication are vital soft skills for collaborating with stakeholders and troubleshooting system issues. These skills and qualities are crucial for optimizing banking processes, ensuring regulatory compliance, and delivering efficient technology solutions.

What is the difference between Encompass Banking Software vs Mortgage Loan Processor?

AspectEncompass Banking SoftwareMortgage Loan Processor
Primary RoleLoan origination and processing software for banks and lendersReviewing and verifying mortgage loan documents and applications
Required SkillsSoftware proficiency, knowledge of banking regulationsAttention to detail, mortgage industry knowledge
Work EnvironmentFinancial institutions, lending companiesMortgage companies, banks, lending firms
CertificationsNone specific, software training often providedMortgage licensing and certification often preferred

Encompass Banking Software is a digital platform used by banks and lenders to manage loan origination processes, while Mortgage Loan Processors focus on reviewing and verifying mortgage applications. The software streamlines loan processing, whereas the processor handles the manual review of documents. Both roles are essential in the mortgage industry but serve different functions within the loan lifecycle.

More about Encompass Banking Software jobs
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What states have the most Encompass Banking Software jobs? States with the most job openings for Encompass Banking Software jobs include:
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Encompass Banking Software jobs near you
Software Support Specialist

Software Support Specialist

Towne Bank

Norfolk, VA • On-site

$47K - $51K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

TowneBank rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

23rd of 149 rated banks

Job description

About the role:

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass® Banker Edition, and related integrated services across the enterprise, from origination through servicing. In this role, you will help advance company goals through systems administration, Level 1 Encompass help desk support, collaboration, and adaptability in a fast-paced mortgage lending environment.

In this role, you will:

  • Manage internal help desk requests, troubleshoot issues, and escalate moderately complex or advanced items to nCino Mortgage, ICE Mortgage Technologies, or third-party support teams as needed.
  • Investigate and resolve application issues while supporting Encompass LOS and other mortgage software solutions.
  • Use diagnostic methods to identify issues, determine root causes, recommend solutions, and escalate and track complex problems when appropriate.
  • Identify recurring issues and recommend process improvements that enhance the user experience.
  • Document each support incident clearly in the ticketing system and provide timely updates on open issues.
  • Use the document library and help desk knowledge base to support mortgage software applications efficiently.
  • Train and support users on mortgage software and related technology to help reduce repeat requests.
  • Identify opportunities to improve help desk workflows, system functionality, and business processes.
  • Provide professional, courteous service when partnering with employees at all levels of the organization.
  • Perform other duties as assigned.
  • Comply with all applicable federal laws, rules, and regulations related to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

The good-faith compensation range for this role is expected to be $47,000 to $51,500 per year, based on the role, market, internal equity, and candidate qualifications.  
What you’ll bring:

  • At least 2 years of recent experience using Encompass Banker Edition in a large-user environment
  • A strong mortgage lending background, such as experience as an originator, closer, underwriter, processor, or LOS analyst/administrator
  • Experience supporting end users and sharing knowledge across mortgage software products and services
  • The ability to work independently, analyze information, and take or recommend appropriate action with minimal supervision
  • Strong analytical, organizational, and problem-solving skills
  • Dependability, self-motivation, and a positive attitude
  • A high level of proficiency with Microsoft Office 365 applications
  • Excellent written, verbal, and interpersonal communication skills
  • The ability to think creatively, take initiative, and ask thoughtful questions
  • An interest in detailed research and documentation
  • The ability to manage priorities effectively and perform well in a fast-paced environment
  • Strong deductive reasoning skills to analyze issues and respond quickly in a demanding environment
  • The ability to collaborate effectively with both small and large groups

What will help you stand out:

  • Knowledge of mortgage regulations, including TRID and RESPA
  • Experience as an Encompass or other LOS power user or administrator


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