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Sba Customer Service Jobs in California (NOW HIRING)

East West Bank

SBA Lending Manager

San Marino, CA

$140K - $240K/yr

The SBA Manager will be responsible for the growth, profitability, and management of the Bank ... Assure that quality service is provided to the internal and external customers, and will be focused ...

East West Bank

SBA Lending Manager

San Marino, CA · On-site

$140K/yr

Overview The SBA Manager will be responsible for the growth, profitability, and management of the ... Assure that quality service is provided to the internal and external customers, and will be focused ...

East West Bank

SBA Lending Manager

San Marino, CA · On-site

$140 - $240/hr

Overview The SBA Manager will be responsible for the growth, profitability, and management of the ... Assure that quality service is provided to the internal and external customers, and will be focused ...

US Bank

SBA Credit Analyst 6

Los Angeles, CA

Reviews customer accounts and portfolios, including SBA 7(a) and 504 loans, to identify, evaluate, and determine the appropriate course of action on potential credit quality, servicing, and ...

Ampcus Inc

Customer Service Rep

San Rafael, CA · On-site

$17.75 - $24.25/hr

Company Description Ampcus Inc., headquartered in Chantilly, Virginia is certified by SBA, USPAACC ... Customer Service Rep Locations: 2350 Kerner Blvd., #300, San Rafael, CA-- 94901 Duration: Contract ...

Enterprise Bank & Trust

SBA Loan Processor

San Diego, CA · On-site

$32.30 - $35.32/hr

Proven experience working in a fast-paced, high volume, customer-centric environment * Effective ... Minimum of two (2) years of banking or financial services industry experience. * Detailed knowledge ...

US Bank

SBA Construction Loan Admin

Brea, CA · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Citizenship and Immigration Services. Learn more about theE-Verify program. The salary range ...

US Bank

SBA Construction Loan Admin

San Diego, CA

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Citizenship and Immigration Services. Learn more about theE-Verify program. The salary range ...

Enterprise Bank & Trust

SBA Loan Processor

San Diego, CA · On-site

$32.30 - $35.32/hr

Proven experience working in a fast-paced, high volume, customer-centric environment * Effective ... Minimum of two (2) years of banking or financial services industry experience. * Detailed knowledge ...

Lendistry

SBA Workout Manager

Tustin, CA · On-site

To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... Work with internal and external customers on a variety of issues (payment posting, grade changes ...

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How much do sba customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for sba customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an SBA Customer Service?

An SBA Customer Service job involves assisting small business owners and borrowers with inquiries related to Small Business Administration (SBA) programs, loans, and resources. Responsibilities may include answering questions, processing applications, resolving issues, and providing guidance on SBA policies. This role requires strong communication skills, knowledge of SBA regulations, and the ability to handle customer concerns efficiently.

What are the typical daily responsibilities of an SBA Customer Service representative?

As an SBA Customer Service representative, your daily tasks revolve around assisting small business clients with questions about loan applications, status updates, and eligibility requirements. You will frequently communicate via phone, email, or chat, resolve customer issues, and guide clients through required documentation. Collaborating with loan officers and processing teams is common, as you may need to escalate complex cases or verify information. The role is often fast-paced, requiring you to juggle multiple client accounts and prioritize requests, making strong organizational skills and attention to detail particularly valuable.

What are the key skills and qualifications needed to thrive in the SBA Customer Service position, and why are they important?

To thrive as an SBA Customer Service representative, you need strong knowledge of small business loan processes, financial documentation, and relevant customer service experience. Familiarity with customer relationship management (CRM) software and the SBA's proprietary systems or platforms is often required. Excellent communication, problem-solving abilities, and patience help build trust and efficiently address client inquiries. These skills are essential for accurately assisting customers with complex SBA-related processes and ensuring a positive experience during what can be a stressful time for business owners.

What are popular job titles related to Sba Customer Service jobs in California?

For Sba Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Sba Customer Service jobs in California look for?

The top searched job categories for Sba Customer Service jobs in California are:

What cities in California are hiring for Sba Customer Service jobs?

Cities in California with the most Sba Customer Service job openings:

Sba Customer Service jobs near you
Infographic showing various Sba Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

SBA Lending Manager

San Marino, CA

East West Bank
Commercial Banking • 1 - 5K employees

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

118th of 173 rated banks

Good employer

Paid breaks

Respectful managers

Learn more about East West Bankexternal

$140K - $240K/yr

Full-time

Re-posted 5 days ago

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 


Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.


The SBA Manager will be responsible for the growth, profitability, and management of the Bank’s Small Business Administration (SBA) loan portfolio. Work closely with our branch partners with originating and managing SBA loans throughout the application and underwriting process. Responsible with maintaining the integrity of the SBA loan origination process and be required to have a thorough understanding of SBA loan submission procedures.  Assure that quality service is provided to the internal and external customers, and will be focused on revenue growth, business model execution, sales performance, sound risk practices, and external and internal customer satisfaction. 


  • Supervise sales personnel including hiring, performance management, and performance evaluation
  • Responsible for quality control within the sales function and ensure that loan files are forwarded to operations with no material errors or missing documentation, and ensures that SBA loan submissions are within credit and SOP guidelines
  • Review the sales personnel’s’ SBA loan submissions for compliance with SBA and commercial loan underwriting and eligibility standards. Identify areas of weakness and provide training when necessary to eliminate inefficiencies and errors
  • Communicate effectively with sales personnel, credit, and operations personnel to ensure and meet monthly funding objectives. Research, collect, and disseminate procedural changes affecting SBA loan programs
  • Partner with our branch partners to focus on business development for marketing SBA loan programs to a select number of targeted small businesses, including developing strategies to originate SBA loans with select businesses within assigned markets
  • Provide leadership to existing branch partners and team members to meet sales goals and build revenues and profitability. Work closely with the credit and operations
  • Support and focus on building strong customer relationships and identify customers most suitable for our SBA loan products
  • Perform other duties as assigned

  • BS/BA degree or higher in accounting, finance, or economics preferred
  • 10+ years of Small Business Administration (SBA) 7a and 504 lending experience
  • 10+ years of business development and supervisory experience
  • Ability to work collaboratively with all team members to attain business goals
  • Experience in financial statement and cash flow analysis
  • Knowledge and understanding of Small Business Administration (SBA) Standard Operating Procedures (SOP) and policies
  • Ability to work under pressure and meet deadlines
  • Ability to work in a team environment when applicable
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Strong work ethic and self-motivation
  • Strong verbal, written communication, and organizational skills

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.


The base pay range for this position is USD $140,000.00/Yr. - USD $240,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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