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Sap Support Jobs (NOW HIRING)

Wawa, Inc.

SAP Support Engineer

Media, PA · On-site

SAP Support Engineer Location: Corporate Department: Information Technology Job Summary : The SAP Support Engineer provides enterprise-level production support for SAP applications in a 24/7 ...

Wawa, Inc.

SAP Support Senior Engineer

Media, PA · On-site

The SAP Support Senior Engineer is a senior functional role responsible for refining and maintaining the stability and operational excellence of SAP solutions supporting core retail business ...

Bertelsmann

SAP Analyst

Ontario, CA · On-site

$95K - $105K/yr

We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT ...

arvato Bertelsmann

SAP Analyst

Ontario, CA · On-site

We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT ...

Rush Enterprises

SAP Support Analyst I

New Braunfels, TX · On-site

$54K - $58K/yr

Responsibilities Rush Enterprises is looking to hire an SAP Support Analyst to work closely with the Lead SAP Support Analyst for guidance and mentoring. Role serves as single point-of-contact for ...

Rush Enterprises

SAP Support Analyst I

New Braunfels, TX · On-site

$54K - $58K/yr

Rush Enterprises is looking to hire an SAP Support Analyst to work closely with the Lead SAP Support Analyst for guidance and mentoring. Role serves as single point-of-contact for end-users after ...

FHR

M113- SAP Support Engineer 8574

West Columbia, SC · On-site

W2 Only (No Subcontractors) Contract Duration: 12-Month Contract Our direct client is seeking an experienced SAP Support Engineer 8574 this position located in Columbia, SC. - 3+ years of experience ...

Thinking Minds Inc.

SAP SD/IS-OIL Lead

Houston, TX

Permanent Thinking Minds' client is looking for an experienced SAP SD/IS-OIL Lead Specialist to manage and provide SAP support within functional and technical areas. The role involves interacting ...

TestingXperts

SAP Functional | SAP PM

Fort Worth, TX · On-site

Fort Worth, TX Must Have Skills (Top 3 technical skills only) * 1. SAP PM Detailed A minimum of 4 to 5 years experience in the design, configuration, testing, delivery and support of SAP PM solutions ...

Kaav Inc

Senior SAP Developer-20 Years

Columbia, SC · On-site

Senior SAP Developer / Global Support Manager Location: Columbia, SC (Hybrid) Start Date: September 1st, 2025 Duration: 12+ months Status: USC/GC(-EAD) Only Direct Pay by Client About the Role: We ...

TestingXperts

SAP Functional | SAP PM

Fort Worth, TX

Fort Worth, TX Must Have Skills (Top 3 technical skills only) * 1. SAP PM Detailed A minimum of 4 to 5 years experience in the design, configuration, testing, delivery and support of SAP PM solutions ...

Navtech, Inc.

Sr SAP FICO Consultant

Dallas, TX · On-site

$58.25 - $79.50/hr

Strong SAP support application process knowledge in FICO sub-modules GL, AP/DME, AR, Fixed Assets/AUC, Cost Centre Accounting, and Profit Centre Accounting. * Work-flow experience preferred * Strong ...

TestingXperts

SAP PM

Fort Worth, TX · On-site

$64 - $83.50/hr

Fort Worth, TX Must Have Skills (Top 3 technical skills only) * 1. SAP PM Detailed A minimum of 4 to 5 years experience in the design, configuration, testing, delivery and support of SAP PM solutions ...

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How much do sap support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for sap support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is an SAP Support job?

An SAP Support job involves assisting users with issues related to SAP software, troubleshooting technical problems, and ensuring smooth system functionality. Support specialists handle system errors, configuration issues, and user training while coordinating with technical teams for complex resolutions. They also help maintain system updates, monitor performance, and provide guidance on best practices.

What are the key skills and qualifications needed to thrive in the Sap Support position, and why are they important?

To thrive as an SAP Support professional, you need a solid understanding of SAP modules, troubleshooting skills, and experience with enterprise resource planning (ERP) systems, typically supported by relevant certifications or academic backgrounds in IT or business. Familiarity with SAP Solution Manager, ticketing systems, and basic programming languages like ABAP are commonly beneficial. Strong communication, problem-solving abilities, and patience in handling user issues are invaluable soft skills. These competencies enable efficient resolution of technical issues and ensure business processes run smoothly, which is critical in fast-paced enterprise environments.

What are some typical challenges faced by SAP Support professionals on the job?

SAP Support professionals often encounter complex system errors, integration issues between modules, and urgent user requests that require quick resolution. The role frequently involves troubleshooting problems that can interrupt business operations, so adaptability and analytical thinking are essential. Additionally, support personnel must effectively communicate technical solutions to non-technical users while working closely with cross-functional teams. Overcoming these challenges helps ensure continuous system reliability and an efficient user experience. This dynamic environment also fosters ongoing learning and skill development, which can support career growth within IT and SAP implementation teams.
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Sap Support jobs near you
Infographic showing various Sap Support job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
SAP Support Engineer

SAP Support Engineer

Wawa, Inc.

Media, PA • On-site

Full-time

Posted 17 days ago

Wawa rating

6.5

Company rating: 6.5 out of 10

Based on 1,101 frontline employees who took The Breakroom Quiz

8th of 47 rated convenience stores

Job description

Job Description
Job Title: SAP Support Engineer
Location: Corporate
Department: Information Technology
Job Summary: The SAP Support Engineer provides enterprise-level production support for SAP applications in a 24/7 operational environment. This role is support-first, focused on incident management, problem investigation, service restoration, and operational stability, with strong adherence to ITIL and service management principles. The role emphasizes troubleshooting ability, operational rigor, and the ability to learn and support complex platforms within our hybrid SAP state (ECC migration to S/4).
Principal Duties:
  • Act as a technical resource to identify, analyze, diagnose and resolve issues for SAP applications.
  • Provide L2 production support for SAP applications, focusing on rapid issue triage, service restoration, and operational stability.
  • Collaborate with SAP functional teams, technical teams, and business partners to ensure stable, reliable system operation.
  • Own and manage incidents, service requests, and problems through their full lifecycle in alignment with ITIL practices.
  • Perform detailed incident analysis and troubleshooting, identifying root causes, workarounds, and resolution paths.
  • Act as an escalation point for Tier 1 support teams and coordinate with senior SAP analysts, developers, basis teams, and vendors for complex issues.
  • Identify opportunities to improve monitoring, alerting, automation, or support processes.
  • Contribute to problem management through trend analysis, repeat-incident identification, and root cause investigations.
  • Participate in the planning, implementation and testing of SAP features and functions.
  • Assist with the configuration of SAP solutions while understanding cross module impacts across finance, inventory, sales and reporting.
  • Support change and release activities by validating fixes prior to deployment and monitoring post-change outcomes during the multi-year transformation program.
  • Support day-to-day operations for SAP ECC and/or SAP S/4HANA environments, focusing on monitoring, error handling, and functional issue resolution.
  • Escalate functional or configuration-related issues appropriately while providing strong diagnostic input.
  • Monitor application health, jobs, and interfaces to proactively identify and address issues before business impact occurs.
  • Troubleshoot and resolve integration points between SAP and downstream/upstream systems, coordinating with integration and middleware teams as needed.
  • Build working knowledge of SAP business processes and system behavior through hands-on support experience and mentorship.
  • Understand how failures propagate across systems and processes, and communicate impact clearly to business and IT stakeholders.
  • Create and maintain support documentation, runbooks, knowledge articles, and troubleshooting guides.
  • Execute support activities in accordance with IT Service Management (ITSM) processes, including incident, problem, change, and release management.
  • Ensure accurate and timely ticket documentation, including clear problem statements, investigation steps, resolution details, and business impact.
  • Participate in post-incident reviews, lessons learned, and operational improvement initiatives.
  • Continuously develop SAP platform knowledge, service management skills, and technical troubleshooting capabilities through training and experience.

Essential Functions:
  • Strong analytical, diagnostic, and troubleshooting skills
  • Solid understanding of ITIL / service management concepts and disciplined execution of support processes
  • Strong written and verbal communication skills, including technical issue articulation
  • Ability to manage multiple concurrent issues in a fast-paced production environment
  • Proven ability to quickly learn complex enterprise systems and business processes
  • Willingness to participate in on-call rotation and support critical operations
  • Demonstrate strong ownership, accountability, and customer-focused behavior during high-impact incidents.
  • Ability to participate in a 24/7 on-call rotation to support critical business operations, including after-hours incident response.

Basic Qualifications:
  • Bachelor's degree in Information Technology, Engineering, Business, or related field preferred
  • 3+ years of experience in application support, production operations, or enterprise system support
  • Demonstrated experience working in a formal ITSM / ITIL-driven support environment
  • Experience supporting mission-critical business applications in production
  • Ability to analyze system issues beyond surface-level symptoms and drive resolution
  • Experience supporting ERP systems (SAP, Oracle, or similar)
  • Exposure to SAP ECC and/or SAP S/4HANA environments
  • Experience with system integrations, batch processing, or interfaces (IDOCs, EDI, middleware)
  • Familiarity with retail, supply chain, finance, or large-scale transactional environments

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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