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Sap End User Support Jobs (NOW HIRING)

ICANN

End User Support

Los Angeles, CA · On-site

We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

AccentCare, Inc.

End User Support

Boston, MA · On-site

$25 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

End User Support-IT Field Services Remote/Virtual Position : Hybrid - Must be based in Norwood, MA area Coverage Area: Travel throughout MA Salary: $25-$28.50 per hour, depending on experience ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

END-USER SUPPORT Position Summary: The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations ...

IPolarity LLC

End User Support Technician

Whippany, NJ · On-site

$25/hr

End User Support Technician Onsite - Collierville, TN $25/hr W2 BGV Fully Cleared * The position is based in the office, with no travel requirements, and operates during 2nd shift Top Skills: 1. ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

Orgro

End User Support Specialist

Norfolk, VA

End User Support Specialist - Mobile Device NMCI / Flank Speed End User Support Specialist (ACTR) IAT Level: IAT Level II - Enterprise IT Support Role Location: Norfolk, Virginia Employment Type ...

LaBella Associates

End User Support Specialist

Poughkeepsie, NY · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees ...

Hanwha Power

End User Support Specialist

Jupiter, FL · On-site

Hanwha Power is seeking an End User Support Specialist responsible for managing and supporting ... such as SAP. • In depth knowledge of and the supporting of unified communications systems for ...

Benton Partners

End User Support Engineer

Manhattan, NY · On-site

$90 - $140/hr

The End User Support team is the face of Citadel's employee experience and technology strategy, and the first responders for all technology issues. We support employee hardware and business-critical ...

New

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. * Serve as a subject matter expert and escalation point for ...

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Sap End User Support information

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$10

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How much do sap end user support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for sap end user support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What is an SAP End User Support?

SAP End User Support roles involve assisting users of SAP software with troubleshooting, resolving technical issues, and providing guidance on system functionalities. These professionals act as the first line of support for end users, helping them navigate SAP modules, report problems, and ensure business processes run smoothly. They may also train users, document common issues, and escalate complex problems to higher-level IT or SAP specialists. Their goal is to maintain high user satisfaction and system efficiency within organizations that rely on SAP solutions.

What are the key skills and qualifications needed to thrive as an SAP End User Support?

To thrive as an SAP End User Support specialist, you need a solid understanding of SAP modules, troubleshooting skills, and familiarity with business processes, often backed by relevant training or SAP certification. Proficiency in using SAP ERP systems, helpdesk ticketing tools, and remote support software is typically required. Strong communication, patience, and problem-solving abilities set exceptional support specialists apart in assisting diverse user groups. These competencies are crucial for resolving issues efficiently, ensuring user satisfaction, and maintaining smooth business operations.

What are some common challenges faced by SAP End User Support professionals, and how can they be effectively managed?

SAP End User Support professionals often encounter challenges such as troubleshooting complex user issues, adapting to frequent system updates, and balancing support requests from multiple departments. Effectively managing these challenges involves maintaining up-to-date knowledge of SAP modules, utilizing strong communication skills to clearly guide users, and prioritizing tasks based on urgency and business impact. Collaborating closely with technical teams and providing user training can also help minimize recurring issues and enhance overall system efficiency.

What is the difference between Sap End User Support vs SAP Functional Consultant?

AspectSap End User SupportSAP Functional Consultant
CredentialsTypically requires basic SAP user training, certifications varyRequires advanced SAP certifications and functional expertise
Work EnvironmentSupports daily SAP user issues within organizationsDesigns and implements SAP solutions, interacts with clients
Employer & Industry UsageCommon in companies using SAP for daily operationsConsulting firms, large enterprises, SAP implementation projects

Sap End User Support focuses on assisting users with daily SAP system issues, while SAP Functional Consultants analyze business needs and configure SAP modules. Both roles require SAP knowledge, but differ in scope and responsibilities.

More about Sap End User Support jobs

What states have the most Sap End User Support jobs?

States with the most job openings for Sap End User Support jobs include:

What job categories do people searching Sap End User Support jobs look for?

The top searched job categories for Sap End User Support jobs are:

Sap End User Support jobs near you
Infographic showing various Sap End User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

End User Support

ICANN

Los Angeles, CA • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You'll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.
Key Responsibilities & Duties:
Technical Support & Troubleshooting
  • Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals, and user applications; own the user experience end to end.
  • Diagnose and resolve issues with Windows/MacOS operating systems and common business applications.
  • Act as remote hands for the infrastructure and network teams, assisting with server room or network tasks as directed.
  • Participate in on-call rotations as scheduled, proactively monitoring internal systems
User Lifecycle Management and IT Compliance
  • Follow IT's service delivery model by properly logging, tracking, and managing all user requests, incidents, and tasks through the designated ITSM ticketing system.
  • Support and adhere to the Joiner-Mover-Leaver (JML) process, including onboarding and offboarding tasks, account provisioning, and access controls.
  • Coordinate with HR and security teams to enforce compliance and ensure timely execution of IT-related changes.
  • Adhere to IT policies and procedures, and ensure their enforcement during all end user support activities-including those related to data retention, preservation, and compliance.
Collaboration & Productivity Tools
  • Administer software licenses and provide frontline support for end user productivity tools including Microsoft 365, Zoom, Slack, and other collaboration platforms.
  • Assist with user training and troubleshooting to ensure effective use of productivity tools.
  • Promote and enforce best practices in security awareness, including responsible use of systems, password hygiene, and data handling.
Project Support & Initiative
  • Support IT projects within the end user support remit (e.g., hardware refreshes, software rollouts, user training programs, or new service implementations).
  • Actively support cross-functional IT projects by providing input and implementation support related to end user needs, experience, and system adoption.
  • Contribute to continuous improvement initiatives by identifying trends, gathering user feedback, and recommending enhancements to tools, processes, and service delivery that improve the overall end user experience.
Conference Room & Meeting Support
  • Travel to local or regional offices as well as both in-person and hybrid ICANN ICANN events to provide high touch support, including setup, troubleshooting, and real-time assistance
  • Ensure seamless execution of hybrid meetings, town halls, and video conferencing sessions as needed.
  • Provide Level 1 support for conference room AV systems, digital displays, and meeting equipment.
  • Maintain and test room technology to ensure availability and performance.
Hardware & Asset Management
  • Deploy, configure, and maintain end-user hardware including desktops, laptops, printers, and mobile devices.
  • Maintain accurate IT asset inventory and oversee lifecycle management.
End User Engagement & Documentation
  • Create and maintain documentation including knowledge base articles and user guides.
  • Provide end-user training and communicate changes in IT services or tools.
  • Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs):
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
  • Proficiency using desktop and server operating systems and application support experience with Microsoft, Apple, and Google solutions
  • Strong understanding of hardware support, mobile device management (MDM), and remote assistance tools
  • Experience with AV equipment, Zoom Rooms, and conference room technologies
  • Knowledge of ITIL or similar service management practices, particularly around user onboarding/offboarding
  • Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management)
  • Familiarity with networking basics (VPN, DNS, Wi-Fi troubleshooting)
  • Strong communication and interpersonal skills, with a focus on user experience and stakeholder engagement
  • Detail-oriented and organized with the ability to muti-task and work independently
  • Basic scripting or automation experience is a plus
  • Flexible availability
Education and Experience Requirements:
  • Associate's or Bachelor's Degree preferred
  • 0 - 1 years of related technical support experience with a Bachelor's degree; or equivalent years of experience if without a Bachelor's degree
  • Previous experience contributing to or leading user-facing IT projects
  • Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundations
Language
  • Fluency, both written and spoken, in English is required
  • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
Working Conditions & Physical Requirements:
  • Work is performed in a normal office environment with limited privacy and some exposure to background noise.
  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • International travel may be required to support ICANN related meetings as requested for lengths of 10-12 days for each trip, approximately three times per year, likely on different continents.
  • Willingness and ability to travel domestically and internationally to support EUS function at other offices and meetings for lengths of 3-6 days, approximately five times per year.
  • Ability to travel with limited restrictions globally.
  • Comfort level with an international work environment.
  • The employee may occasionally lift and/or move up to 25 pounds.

Targeted Base Salary Low:
$53,000 + 10% Bonus + Benefits
Targeted Base Salary High:
70,000 + 10% Bonus + Benefits
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.

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