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Sales Support Engineer Jobs in New York (NOW HIRING)

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

SingleStore-LinkedIn

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

Writer

Support engineer

New York, NY · On-site

$124K - $157K/yr

As a senior support engineer, your top priority is helping our developer personas and technical ... You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to ...

TAD PGS, Inc

Product Support Engineer

Wall, NJ

$45 - $50/hr

Be the pilot of the after-sales department for the implementation of technical modifications to ... support, service engineering, training * Ability to work on several issues in parallel * Ability to ...

TAD PGS, Inc.

Product Support Engineer

Wall, NJ

$45 - $50/hr

Be the pilot of the after-sales department for the implementation of technical modifications to ... support, service engineering, training * Ability to work on several issues in parallel * Ability to ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... Most sales positions are eligible for a commission on the terms of applicable plan documents, and ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... Most sales positions are eligible for a commission on the terms of applicable plan documents, and ...

VAST Data

Customer Support Engineer

New York, NY · On-site

You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main ...

VAST Data

Customer Support Engineer

Manhattan, NY · On-site

You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and ... Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. * SQL ...

Botify

Technical Support Engineer

Manhattan, NY · On-site

Role Overview The Technical Support Engineer position is key to customer happiness at Botify. You ... Sales, Account Management, Program Management, and Professional Services.You'll tackle requests ...

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Sales Support Engineer information

See New York salary details

$41.6K

$92.2K

$163K

How much do sales support engineer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for sales support engineer in New York is $92,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $114,300.00 per year, depending on experience, location, and employer.

What is a sales support engineer?

A Sales Support Engineer is a technical professional who assists sales teams by providing product knowledge, technical expertise, and solutions to meet customer needs. They bridge the gap between the engineering and sales departments, helping to translate customer requirements into technical specifications. Their responsibilities often include preparing technical proposals, demonstrating products, and answering customer queries. Sales Support Engineers play a crucial role in ensuring customer satisfaction and facilitating the sales process.

How does a sales support engineer collaborate with sales and technical teams to ensure customer satisfaction?

As a Sales Support Engineer, you act as a vital bridge between the sales team and technical departments. You’ll regularly join meetings with sales representatives to understand client needs, then work closely with engineering or product teams to craft tailored technical solutions. This role often involves preparing technical documentation, conducting product demonstrations, and troubleshooting pre-sales technical issues. Effective communication and strong teamwork skills are essential, as you’ll need to ensure all stakeholders are aligned and customers receive accurate, timely information.

What are the key skills and qualifications needed to thrive as a sales support engineer, and why are they important?

To thrive as a Sales Support Engineer, you need a solid technical background in engineering or related fields, combined with strong analytical and problem-solving abilities. Familiarity with CRM software, technical documentation tools, and product configuration systems is typically required, as well as relevant certifications such as CompTIA or vendor-specific credentials. Excellent communication, teamwork, and customer service skills help bridge the gap between sales teams and clients. These skills and qualities are crucial for translating technical solutions into customer value, ensuring successful sales processes, and fostering long-term client relationships.

What is the difference between Sales Support Engineer vs Sales Engineer?

AspectSales Support EngineerSales Engineer
Primary RoleProvides technical support, product demonstrations, and pre-sales assistanceEngages directly with clients to understand needs and close sales
Required SkillsTechnical knowledge, communication, product expertiseTechnical knowledge, sales skills, client interaction
Work EnvironmentCollaborates with sales teams, often in office or lab settingsField visits, client meetings, presentations
CertificationsTechnical certifications, industry-specific credentialsTechnical certifications, sales training

While both roles require technical knowledge and support skills, Sales Support Engineers focus on pre-sales technical assistance, whereas Sales Engineers actively engage with clients to drive sales and close deals. Understanding these differences helps in choosing the right career path or job focus within sales and technical support teams.

Can sales support engineers make a lot of money?

Sales support engineers can earn competitive salaries that vary based on experience, industry, and location. They often receive additional compensation through bonuses or commissions if involved in sales targets, and advanced skills or certifications can lead to higher earnings.

What are popular job titles related to Sales Support Engineer jobs in New York?

For Sales Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Sales Support Engineer jobs in New York look for?

The top searched job categories for Sales Support Engineer jobs in New York are:

What are popular job titles related to Sales Support Engineer jobs in NY?

For Sales Support Engineer jobs in NY, the most frequently searched job titles are:

Sales Support Engineer jobs near you
Infographic showing various Sales Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $92,220 per year, or $44.3 per hour.

Support Engineer

SingleStore

New York, NY • On-site

Full-time

Re-posted 25 days ago

Job description

Position Overview
Our customers are at the forefront of some of the most interesting data in the world, using SingleStore to push the boundaries every day. To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontlines of critical customer issues.
This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host-related configurations, and diagnose SQL query behavior, all in the name of resolving complex database issues. Our Support Engineers are constantly learning a wide range of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular basis.
To accurately identify the source and solution of an issue, this team will take the time to learn about the customer's business and systems while helping to improve their fundamental SingleStore and database operational knowledge. This often requires additional research and time spent on learning new technologies and tools outside of SingleStore while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc.
Required Hours:
  • Working hours: 8:00 AM ET - 6:00 PM ET
  • This is a weekend support role with a 4-day workweek, scheduled from Thursday through Sunday.
  • The role consists of four 10-hour shifts per week.
  • Monday, Tuesday, and Wednesday are designated days off.
  • Participation in the on-call rotation is required, which may include weekends and holidays.

What you'll do:
  • Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages.
  • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
  • Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
  • Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
  • Ensure customers have a positive support experience during every interaction.

Your Experience:
  • 4+ years of advanced customer-facing technical support experience.
  • Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
  • A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files. Familiarity with Kubernetes and past Testing/QA experience.
  • Experience with a scripting or coding language. Whether it's Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base.
  • Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.
  • Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users.

About us:
SingleStore delivers the cloud-native database with the speed and scale to power the world's data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
SingleStore values individuals for their unique skills and experiences, and we're proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package.
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
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