Sales Operations Manager Jobs in Boston, MA (NOW HIRING)

• Manage GalliaPharm generator customer orders, including collection and processing of purchase orders, order confirmations, and coordination of invoicing.
• Communicate shipment details to customers and ensure timely delivery of invoices following generator delivery.
• Coordinate generator returns, including return kits, Return Authorization (RA) numbers, customer communication, and coordination with the Wilmington Shipping Department.
• Support generator accessory sales by providing quotes, securing POs, and coordinating shipments.
• Prepare and issue customer quotations in accordance with internal pricing guidelines, incorporating applicable shipping costs.

• Maintain accurate inventory records in D365 and manage defined par levels for Wilmington inventory.
• Track inventory, shipments, and balances owed to US customers in coordination with Germany.
• Notify Germany of US customer shipments and track related charges for internal billing reconciliation.
• Maintain an organized database of US customer records and key documentation, including contracts, confidentiality agreements, return agreements, invoices, and contact information.
• Track key contract terms and proactively communicate important dates such as price adjustment notices and contract expiration timelines.

• Identify and implement opportunities to automate manual, Excel-heavy workflows using D365, Power BI, and Power Automate.
• Leverage AI tools (e.g., Microsoft Copilot, ChatGPT for Enterprise, Claude, or equivalent) to draft communications, summarize contracts, extract key data, and accelerate routine deliverables.
• Apply AI-assisted forecasting techniques to support demand planning for generators, HCl, and accessories.
• Document and standardize automated workflows so they are repeatable, auditable, and transferable.
• Partner with IT and finance to ensure data integrity across all systems and tools.
• Generate standard operational reports (orders, backorders, returns, invoice status) and maintain reporting dashboards.

• Participate in weekly coordination meetings with GmbH Customer Service.
• Engage confidently and professionally with external customers by phone, email, and in person — with genuine enthusiasm for building relationships and representing EZRI positively.
• Maintain customer-facing templates (order forms, quotes, shipping and return instructions) and manage US customer distribution lists.

• Bachelor’s degree in business, Life Sciences, Supply Chain, or related field; equivalent experience considered.
• 3–5 years of experience in sales operations, customer service operations, or a related commercial support role — preferably in a regulated industry (pharma, medical device, or biotech).
• Demonstrated comfort and confidence engaging directly with customers; a natural people person who builds rapport easily and does not shy away from customer-facing interaction.
• Outstanding organizational skills and attention to detail.
• Strong interpersonal communication and collaboration skills, both verbal and written.
• Proficiency in Microsoft Dynamics 365 (D365) and advanced Excel (pivot tables, lookups, Power Query).
• Demonstrated working familiarity with AI productivity tools (Microsoft Copilot, ChatGPT, or similar) and a genuine interest in applying them to operational workflows.
• Experience with Microsoft Power Platform (Power BI, Power Automate) strongly preferred.
• Prior experience automating reporting or forecasting workflows a plus.
• Familiarity with GMP, FDA, or NRC-regulated commercial environments preferred.
• Experience working across geographies and time zones (this role coordinates regularly with Germany).

• On-site in Wilmington, MA — full-time, Monday through Friday, 8:00 AM – 4:30 PM ET.
• Flexibility required on an as-needed basis for early-morning or late-afternoon coordination with the GalliaPharm team in Germany (6-hour time difference), month-end/quarter-end activities, and time-sensitive customer matters.
• Periodic travel for conferences, customer visits, training, and team meetings.
• Reports to: Director of Sales, Nuclear Medicine – North America

Why EZRI?:

• Operate in a high-trust leadership environment with direct executive exposure
• Contribute to a mission-driven organization advancing nuclear medicine
• Generous benefits package including fully paid individual health insurance, generous 401(k) match, and annual bonus eligibility