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Safelite Customer Service Rep Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Safelite Customer Service Rep information

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How much do safelite customer service rep jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for safelite customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Safelite Customer Service Rep do?

A Safelite Customer Service Representative assists customers with scheduling auto glass repair and replacement services, answers questions about products and insurance claims, and helps resolve any concerns. They serve as the first point of contact for customers, providing friendly and efficient service via phone, chat, or email. The role also involves handling customer data, processing payments, and coordinating with technicians to ensure a smooth service experience.

What are the key skills and qualifications needed to thrive as a Safelite Customer Service Rep, and why are they important?

To thrive as a Safelite Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Patience, problem-solving abilities, and a positive attitude help candidates stand out in this role. These skills are crucial for delivering excellent customer experiences, efficiently resolving issues, and supporting business operations.

What are some common challenges faced by Safelite Customer Service Reps, and how can they be managed effectively?

Safelite Customer Service Representatives often handle a high volume of customer inquiries, including scheduling repairs, addressing complaints, and resolving billing issues. This can sometimes lead to challenging interactions, especially when customers are experiencing stress due to vehicle damage. Effective representatives manage these challenges by staying calm, using active listening, and leveraging support from their team leads or supervisors. Regular training and a collaborative work environment further help in developing conflict resolution and multitasking skills, ensuring both customer satisfaction and employee well-being.

What is the difference between Safelite Customer Service Rep vs Safelite Auto Glass Technician?

AspectSafelite Customer Service RepSafelite Auto Glass Technician
CredentialsHigh school diploma or equivalent; customer service experienceTechnical training; auto glass repair and replacement certification
Work EnvironmentIndoor customer service centers, call centersOn-site auto repair shops, mobile service vans
Employer & Industry UsageCustomer support within auto glass industryAuto glass repair and replacement services
Common Search & ComparisonCustomer service roles in auto glass industryTechnical auto glass repair roles

The Safelite Customer Service Rep primarily handles customer interactions, scheduling, and support, requiring strong communication skills and customer service experience. In contrast, the Safelite Auto Glass Technician performs hands-on auto glass repair and replacement, requiring technical training and certification. Both roles are essential in the auto glass industry but differ in responsibilities, skills, and work environment.

More about Safelite Customer Service Rep jobs

What cities are hiring for Safelite Customer Service Rep jobs?

Cities with the most Safelite Customer Service Rep job openings:

What states have the most Safelite Customer Service Rep jobs?

States with the most job openings for Safelite Customer Service Rep jobs include:

What job categories do people searching Safelite Customer Service Rep jobs look for?

The top searched job categories for Safelite Customer Service Rep jobs are:

Safelite Customer Service Rep jobs near you
Infographic showing various Safelite Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Kansas City, MO • On-site

$15.50 - $21.25/hr

Other

Re-posted 5 days ago

Job description

Spectrum Mobile Customer Service Representative

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

Responsibilities

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

Apply