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Safelite Customer Service Rep Jobs in Arizona (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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All JobsSafelite Customer Service Rep JobsSafelite Customer Service Rep Jobs in Arizona

Safelite Customer Service Rep information

What does a Safelite Customer Service Rep do?

A Safelite Customer Service Representative assists customers with scheduling auto glass repair and replacement services, answers questions about products and insurance claims, and helps resolve any concerns. They serve as the first point of contact for customers, providing friendly and efficient service via phone, chat, or email. The role also involves handling customer data, processing payments, and coordinating with technicians to ensure a smooth service experience.

What are the key skills and qualifications needed to thrive as a Safelite Customer Service Rep, and why are they important?

To thrive as a Safelite Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is typically required. Patience, problem-solving abilities, and a positive attitude help candidates stand out in this role. These skills are crucial for delivering excellent customer experiences, efficiently resolving issues, and supporting business operations.

What are some common challenges faced by Safelite Customer Service Reps, and how can they be managed effectively?

Safelite Customer Service Representatives often handle a high volume of customer inquiries, including scheduling repairs, addressing complaints, and resolving billing issues. This can sometimes lead to challenging interactions, especially when customers are experiencing stress due to vehicle damage. Effective representatives manage these challenges by staying calm, using active listening, and leveraging support from their team leads or supervisors. Regular training and a collaborative work environment further help in developing conflict resolution and multitasking skills, ensuring both customer satisfaction and employee well-being.

What is the difference between Safelite Customer Service Rep vs Safelite Auto Glass Technician?

AspectSafelite Customer Service RepSafelite Auto Glass Technician
CredentialsHigh school diploma or equivalent; customer service experienceTechnical training; auto glass repair and replacement certification
Work EnvironmentIndoor customer service centers, call centersOn-site auto repair shops, mobile service vans
Employer & Industry UsageCustomer support within auto glass industryAuto glass repair and replacement services
Common Search & ComparisonCustomer service roles in auto glass industryTechnical auto glass repair roles

The Safelite Customer Service Rep primarily handles customer interactions, scheduling, and support, requiring strong communication skills and customer service experience. In contrast, the Safelite Auto Glass Technician performs hands-on auto glass repair and replacement, requiring technical training and certification. Both roles are essential in the auto glass industry but differ in responsibilities, skills, and work environment.

What are popular job titles related to Safelite Customer Service Rep jobs in Arizona?

For Safelite Customer Service Rep jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Safelite Customer Service Rep jobs in Arizona look for?

The top searched job categories for Safelite Customer Service Rep jobs in Arizona are:

Safelite Customer Service Rep jobs near you
Infographic showing various Safelite Customer Service Rep job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

ACE Home Services

Phoenix, AZ • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Representative

Looking to trade up to a better opportunity? ACE Home Services is hiring Customer Service Representatives.

Pay: $18–$20/hr + spiffs

  • Weekend availability required.
  • Flexible hybrid schedules.
  • Training: Training will be completed on site during normal business hours of 8am-4pm Monday - Friday.
Why Join Ace?
  • Medical, prescription, dental & vision insurance
  • Disability & term life insurance
  • 401(k) with company match
  • Paid holidays & PTO
  • Ongoing training, development, and real growth opportunities
  • A stable, locally operated company with a family-style culture
  • Flexible, hybrid/remote schedule!
Customer Service Representative Duties:
  • Take inbound calls from new and existing customers and create lifelong ACE customers
  • Make outbound calls to membership customers to schedule maintenance visits, communicate promotions, pitch sales opportunities, and cross-selling options
  • Enter and update sensitive customer information accurately
  • Provide general inbound customer service and support
Customer Service Representative Requirements:
  • Previous customer service experience, especially inbound and outbound call handling
  • Previous customer service experience in a trades environment
  • Service Titan experience
  • Strong attention to detail and ability to multitask
  • A team-first mindset with honesty, integrity, and a positive attitude
Who We Are

ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits.

Apply Today!

Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $20.00/Hr.

Apply