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PCH

Rooms Manager (Hotel and Resort)

Opelika, AL · On-site

Rooms Manager Auburn Marriott Opelika Resort & Spa at Grand National Opelika, Alabama At the Auburn Marriott Opelika Resort & Spa at Grand National , exceptional guest experiences begin with ...

Biltmore Company

Group Rooms Coordinator

Asheville, NC

$19.44/hr

In addition, the Coordinator will be the primary back-up for the Group Rooms Manager. This includes, but is not limited to, generation of reports and providing Sales Managers and Coordinators with ...

New

Highgate Hotels

Rooms Manager in Training

Boston, MA

The Manager-In-Training will be exposed to the various Rooms Division operations and will be responsible for ensuring the operations of the Rooms Divisions in an attentive, friendly, efficient and ...

Heihotels

Rooms Manager-in-Training

Washington, DC

$17 - $25/hr

Overview The Rooms Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The Rooms MIT will spend 12 months immersing themselves in both the Front ...

Heihotels

Rooms Manager-in-Training

Boston, MA

$17 - $25/hr

Overview The Rooms Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The Rooms MIT will spend 12 months immersing themselves in both the Front ...

The Beekman

Housekeeping Manager

New York, NY · On-site

Featuring 287 guest rooms, The Beekman boasts two signature duplex penthouses with private rooftop ... The Housekeeping Manager will promote an atmosphere that insures customer and associate ...

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How much do rooms manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for rooms manager in the United States is $60,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a Rooms Manager?

A Rooms Manager is a hospitality professional responsible for overseeing the daily operations of the rooms division in hotels or resorts. This includes managing the front desk, housekeeping, reservations, and guest services to ensure a smooth and high-quality guest experience. Rooms Managers supervise staff, monitor room occupancy, handle guest complaints, and implement policies to maximize efficiency and revenue. Their role is crucial in maintaining guest satisfaction and the overall reputation of the property.

How does a Rooms Manager typically collaborate with other hotel departments to ensure guest satisfaction?

A Rooms Manager works closely with teams such as housekeeping, front office, maintenance, and guest services to provide seamless guest experiences. Regular coordination meetings and effective communication are essential to address guest needs, resolve issues quickly, and maintain high standards of cleanliness and comfort. Rooms Managers also monitor guest feedback and use it to guide interdepartmental improvements, ensuring all departments are aligned toward delivering exceptional service.

What is the difference between Rooms Manager vs Front Desk Supervisor?

AspectRooms ManagerFront Desk Supervisor
ResponsibilitiesOversees overall room operations, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages reservations
CredentialsHospitality management experience, relevant certifications often preferredCustomer service experience, hospitality or hotel management background beneficial
Work EnvironmentOffice and management setting within the hotelFront desk area, direct guest interaction
Industry UsageUsed in larger hotels or resorts with multiple departmentsCommon in all hotel sizes, especially front-line operations

The main difference between a Rooms Manager and a Front Desk Supervisor lies in scope and responsibilities. The Rooms Manager oversees the entire room operations, including staff management and guest satisfaction, while the Front Desk Supervisor focuses on guest check-in/out and front desk activities. Both roles require hospitality experience, but the Rooms Manager typically has broader managerial duties.

What are the key skills and qualifications needed to thrive as a Rooms Manager, and why are they important?

To thrive as a Rooms Manager, you need strong knowledge of hospitality operations, staff supervision, and guest service standards, usually backed by a degree in hospitality management or equivalent experience. Familiarity with property management systems (PMS), reservation software, and housekeeping management tools is essential. Excellent leadership, problem-solving abilities, and effective communication help you motivate teams and resolve guest concerns promptly. These skills ensure smooth daily operations, high guest satisfaction, and efficient use of resources in a hotel or resort environment.
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Rooms Manager jobs near you
Rooms Manager (Hotel and Resort)

Rooms Manager (Hotel and Resort)

PCH

Opelika, AL • On-site

Full-time

Medical, Retirement

Posted 23 days ago

Job description

Rooms Manager
Auburn Marriott Opelika Resort & Spa at Grand National
Opelika, Alabama
At the Auburn Marriott Opelika Resort & Spa at Grand National, exceptional guest experiences begin with exceptional leadership. We are seeking a Rooms Manager who thrives in a fast-paced hospitality environment and enjoys leading teams that create memorable guest stays every day.
This role is a key leadership position responsible for guiding the hotel's Rooms Division operations, leading Front Office and Housekeeping teams while ensuring the resort consistently delivers the high standards of service, cleanliness, and hospitality expected of a premier Marriott destination.
Our 221-room resort located in a picturesque setting along the famed Robert Trent Jones Golf Trail, the resort attracts both corporate groups and leisure travelers, offering a beautiful environment and a dynamic operating pace that makes every day different. The property is currently undergoing a renovation to ensure our exceptional standards are consistently met or exceeded. This is an exciting opportunity for an experienced Rooms leader who enjoys elevating operations and helping a refreshed property reach its full potential.
How You Will Make An Impact
As Rooms Manager, you will help lead the daily performance and long-term success of the resort's Rooms Division.
Key responsibilities include:
  • Lead daily operations for Front Desk and Housekeeping teams, ensuring service excellence, operational efficiency, and adherence to Marriott brand standards.
  • Maintain exceptional guestroom and public space cleanliness standards through inspections, quality assurance programs, and team coaching.
  • Partner with Sales, Engineering, and other departments to ensure VIP arrivals, group programs, and special guest experiences are executed flawlessly.
  • Monitor staffing levels and workflows to balance guest service needs with financial performance goals.
  • Actively engage with guests, resolve concerns, and ensure a consistently positive guest experience.
  • Coach, train, and develop associates while fostering a collaborative and positive team culture.
  • Support operational strategy by assisting with labor management, departmental budgets, and performance goals.

What We're Looking For
Successful candidates typically bring:
  • Experience in hotel rooms operations leadership, including front office or housekeeping management
  • Strong leadership and team development skills
  • A passion for guest service and operational excellence
  • Strong communication and problem-solving abilities
  • Preferred experience with Marriott systems, procedures, and brand standards

Why You'll Love Working Here
Comprehensive Benefits. Perks, and Growth Opportunities
  • Full health benefits with FSA and HSA options
  • 401(k) with company match
  • Hotel discounts across the Marriott global network
  • Discounts on dining, golf, spa services, and retail across PCH properties
  • Tuition reimbursement and opportunities for continued leadership development and advancement within PCH Hotels & Resorts

If you enjoy leading teams, improving operations, and creating exceptional guest experiences, we would love to hear from you.
Join us and help shape memorable stays at the Auburn Marriott Opelika Resort & Spa at Grand National.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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