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$47

How much do rn call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for rn call center in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

What is an RN Call Center nurse?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What skills and qualifications are needed to thrive as an RN Call Center nurse?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

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What states have the most Rn Call Center jobs?

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Rn Call Center jobs near you
Infographic showing various Rn Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.

LPN - Call Center

UPMC Altoona Reg Health Srvcs

Altoona, PA • On-site

$19.97 - $29.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

UPMC's Altoona Regional Health Services is seeking an LPN to join their Call Center team! Call Center LPN's are responsible for answering all incoming calls and communicating questions and responses between physicians and patients. This full-time position will work day-shift, Monday through Friday, between the hours of 8:00am and 5:30pm.

This position offers flexibility, with the opportunity to work from home 50% of the time after successful completion of training.

Eligible candidates may qualify for a sign-on bonus up to $7,500.00 with a 2-year service commitment to UPMC.

The posted pay range for this position is $19.97/hour to $29.69/hour but based on departmental budget, the maximum pay range for this position is $25.50/hour.

What Can UPMC Do for You?

  • A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
  • Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
  • Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
  • Competitive pay for the work that you do

Responsibilities:

  • Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
  • Follows OSHA recommendations regarding housekeeping duties.
  • Handles the emails from patients and the responses back from the providers.
  • Documents appropriately.
  • Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
  • Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
  • Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
  • Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers.
  • Must follow parameters listed by each physician.
  • Handles incoming and outgoing faxes to and from facilities and pharmacies.
  • Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.

Qualifications:

  • LPN's must be a graduate of an approved LPN school and valid LPN license.
  • Six months related experience preferred.
    Licensure, Certifications, and Clearances:
  • Must complete licensure examination within FOUR MONTHS of hire or within one year of graduation, whichever comes first.
  • Though temporary permits are valid for one year from the date of graduation, not one year from issue of permit (or until the results of the examination are known at which time it becomes null and void), UPMC requires that GNs take the licensure examination within 4 months of their start date or they will be terminated or demoted from the GN position, at the discretion of the BU.
  • Licensed Practical Nurse (LPN)
  • Licensed Practical Nurse (LPN) OR Temporary Practice Permit (TPP)
  • Act 34

*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran

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