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Rn Call Center Jobs in Ohio (NOW HIRING)

Hospice of Northwest Ohio

RN Call Center

Toledo, OH · On-site

Currently licensed as an RN through the Ohio Board of Nursing. * Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred. * Has working experience charting ...

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Rn Call Center information

What is an RN Call Center nurse?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What skills and qualifications are needed to thrive as an RN Call Center nurse?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

What are popular job titles related to Rn Call Center jobs in Ohio?

For Rn Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Rn Call Center jobs in Ohio look for?

The top searched job categories for Rn Call Center jobs in Ohio are:

What cities in Ohio are hiring for Rn Call Center jobs?

Cities in Ohio with the most Rn Call Center job openings:

Rn Call Center jobs near you
Infographic showing various Rn Call Center job openings in Ohio as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

RN Call Center

Hospice of Northwest Ohio

Toledo, OH • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Hospice Of Northwest Ohio rating

6.2

Company rating: 6.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 47 rated hospices

Job description

We are looking for a contingent applicant interested in an average of 16 hours per week. The hours will be 8:00 a.m. - 4:30 p.m. or 10:00 a.m. - 6:30 p.m.

Qualification Requirements

  • Graduate of an accredited school of registered nursing; BSN preferred.
  • Currently licensed as an RN through the Ohio Board of Nursing.
  • Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred.
  • Has working experience charting in an EMR system, Netsmart system preferred.
  • Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
  • Possesses the ability to provide basic and skilled nursing care, set priorities of care, and appropriately assess limits of intervention.
  • Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members regarding care issues.
  • Has the ability to work independently and within an interdisciplinary team.
  • Demonstrates strong organizational, time management, and prioritization skills.
  • Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
  • Must be a licensed driver with dependable automobile that is insured in accordance with state and/or organization requirements.
  • Must be CPR certified according to the American Heart Association CPR standards. 

Essential Job Responsibilities

  • Answers incoming phone calls from patients and families and communicates information to the primary RN or other team member as required.
  • Redirects nursing visits as needed.
  • Assists in responding to informational/referral phone calls.
  • Maintains communication log book for evening/night service needs.
  • Maintains accurate information on Patient/Family profile, including medication profile as required.
  • Follows up with lab results and schedules lab work as needed.
  • Assists in processing and managing physician orders.
  • Assists with home visits/admissions as needed.
  • Assists with record review.
  • Forwards referrals to massage and music therapists.
  • Participates in in-services or other continuing education to meet own needs and agency requirements.
  • Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
  • Attends staff meetings and completes all mandatory training.
  • Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
  • Performs other duties as assigned.

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