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Rn Call Center Jobs (NOW HIRING)

Bowen Center

Registered Nurse - Call Center

Warsaw, IN · On-site

Prior call center, telehealth, or utilization management experience preferred * Certificate or Professional License: * Active, unrestricted RN or LPN Indiana license (state requirements apply) * CPI ...

Promedica

RN Call Center

Toledo, OH · On-site

POSITION SUMMARY The RN, Call Center plays an active role to promote patient health by providing triage for injury and illness. You will use clinical judgement to collect, validate, analyze, plan ...

Bowen Center

Registered Nurse - Call Center

Warsaw, IN · On-site

Prior call center, telehealth, or utilization management experience preferred * Certificate or Professional License: * Active, unrestricted RN or LPN Indiana license (state requirements apply) * CPI ...

Summit BHC

Intake RN- Call Center

Raleigh, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: PURPOSE STATEMENT: The Intake RN performs the daily operations of patient intake and/or admissions ...

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How much do rn call center jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for rn call center in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What are the key skills and qualifications needed to thrive as an RN Call Center Nurse, and why are they important?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are RN Call Center nurses?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

More about Rn Call Center jobs
What cities are hiring for Rn Call Center jobs? Cities with the most Rn Call Center job openings:
What states have the most Rn Call Center jobs? States with the most job openings for Rn Call Center jobs include:
What job categories do people searching Rn Call Center jobs look for? The top searched job categories for Rn Call Center jobs are:
Rn Call Center jobs near you
Infographic showing various Rn Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.
Registered Nurse - Call Center

Registered Nurse - Call Center

The Bowen Center

Warsaw, IN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Registered Nurse - Call Center

Provides telephonic clinical support, mental health screening, crisis triage, care coordination, and patient education while ensuring timely access to appropriate behavioral health services.

Duties/Responsibilities:

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

  • Answer inbound and/or make outbound patient calls
  • Perform telephonic nursing assessments and triage patient concerns
  • Provide health education, medication guidance, and symptom management advice within scope of practice, crisis intervention and suicide risk assessment
  • Utilize clinical protocols and decision-support tools to determine appropriate level of care
  • Document all interactions accurately in the electronic health record (EHR)
  • Coordinate care with physicians, care managers, pharmacies, and other healthcare providers
  • Escalate urgent or complex cases to appropriate clinical staff per protocol
  • Maintain compliance with HIPAA, company policies, and nursing standards
  • Meet productivity, quality, and patient satisfaction benchmarks
  • Other duties as assigned.

Physical Requirements:

  • Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
  • The normal work routine has a frequent ergonomic risk for repetitive motion impairment.
  • The position may require a moderate amount of physical exertion (bending, lifting, twisting) in the work area.

Required Qualifications:

  • Minimum 1–2 years of clinical nursing experience (acute care, primary care, or triage preferred)
  • Prior call center, telehealth, or utilization management experience preferred
  • Certificate or Professional License:
    • Active, unrestricted RN or LPN Indiana license (state requirements apply)
    • CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
    • BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
  • Must be a minimum 21 years of age

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodation for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

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