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Rn Call Center Jobs in Michigan (NOW HIRING)

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

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All JobsRn Call Center JobsRn Call Center Jobs in Michigan

Rn Call Center information

See Michigan salary details

$12

$29

$41

How much do rn call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for rn call center in Michigan is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $37.50 per hour, depending on experience, location, and employer.

What is an RN Call Center nurse?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What skills and qualifications are needed to thrive as an RN Call Center nurse?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

What are popular job titles related to Rn Call Center jobs in Michigan?

For Rn Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Rn Call Center jobs in Michigan look for?

The top searched job categories for Rn Call Center jobs in Michigan are:

Rn Call Center jobs near you
Infographic showing various Rn Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $61,962 per year, or $29.8 per hour.

Registered Nurse (RN) - Full Time

Eastlake Cardiovascular PC

Saint Clair Shores, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Eastlake Cardiovascular, P.C.
Registered Nurse (RN) – Full Time, Clinical Call Center
Location: St. Clair Shores Office
Schedule: Weekdays, 8-hour shifts (No nights or weekends)
About Us
Eastlake Cardiovascular, P.C. is a high-volume, multi-location cardiovascular practice committed to delivering exceptional patient care. We are expanding our clinical support team and seeking a dedicated Registered Nurse (RN) to join our clinical call center. This role focuses on telephone triage, patient education, and care coordination with minimal face-to-face patient care responsibilities, only as needed to support clinical operations.
Position Highlights
  • Full-time, weekday schedule (8-hour shifts)
  • On-site role supporting busy cardiovascular practice
  • Collaborative team environment with growth opportunities
  • Competitive compensation and benefits package (BCBS medical, dental, and vision)
Key Responsibilities
  • Answer incoming patient call requiring clinical assessment and perform structured triage based on symptoms, history, and risk factors.
  • Determine urgency level (emergent, urgent, routine, or self-care) and identify red-flag symptoms.
  • Direct patients to appropriate disposition (Emergency Department, Same-day provider evaluation, and/or schedule appointment)
  • Utilize approved triage protocols, and clinical guidelines as well as escalate concerns to physicians or APPs as needed.
  • Review patient history, medications, and test results to inform triage decisions.
  • Provide patient education and reinforce care plans.
  • Coordinate care with providers and scheduling staff for timely follow-up.
  • Document all patient interactions accurately in the EMR (Epic).
  • Adhere to clinical protocols, nursing scope of practice, and HIPAA guidelines.
  • Support additional clinical tasks within scope as needed.
Qualifications
  • Active RN license in Michigan (required)
  • 3+ years of cardiac/cardiovascular experience strongly preferred
  • Triage and call center nursing experience highly preferred
  • Excellent communication and critical thinking skills
  • Ability to thrive in a fast-paced, high-volume environment
  • BLS Certification
Compensation amp; Benefits
  • Medical, Dental, and Vision coverage through Blue Cross Blue Shield of Michigan
  • Short-Term Disability (STD)
  • Paid Holidays
  • Paid Time Off
  • 401(k) Retirement Plan

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