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Rn Call Center Jobs in Michigan (NOW HIRING)

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Registered/Certified Medical Assistant preferred. * Licensure: N/A * Experience: Two (2) years previous call center experience, or similar field handling high volume incoming calls required. Two (2) ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... We are fully registered in all 50 states and uphold the highest standards of legal and ethical ...

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All JobsRn Call Center JobsRn Call Center Jobs in Michigan

Rn Call Center information

See Michigan salary details

$12

$29

$41

How much do rn call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for rn call center in Michigan is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $37.50 per hour, depending on experience, location, and employer.

What is an RN Call Center nurse?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What skills and qualifications are needed to thrive as an RN Call Center nurse?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

What are popular job titles related to Rn Call Center jobs in Michigan?

For Rn Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Rn Call Center jobs in Michigan look for?

The top searched job categories for Rn Call Center jobs in Michigan are:

Rn Call Center jobs near you
Infographic showing various Rn Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,962 per year, or $29.8 per hour.

Call Center Operator

Great Lakes Bay Health Centers

Saginaw, MI • On-site

Full-time

Re-posted 16 days ago

Great Lakes Bay Health Centers rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Answers telephones promptly, and handles calls courteously, professionally and appropriately, including scheduling of patient appointments as directed. Screens calls to determine whether they are to be directed to a GLBHC site or handled by the call center. Takes messages for physicians and staff according to protocol.
  2. Verifies insurance coverage and updates patient information.
  3. Initiates phone reminders to patients prior to scheduled appointment.
  4. Inputs data into the computer in accordance with GLBHC protocol.
  5. Responsible for following Call Center procedures and protocols.
  6. Serves as liaison between the public and GLBHC’s site personnel.

MARGINAL JOB DUTIES

  1. Fills in for other staff as needed and qualified.
  2. May assist with errands as assigned.
  3. Performs other duties as assigned.

JOB SPECIFICATIONS

  1. Education: High school graduate or equivalent. Associate degree in medical office professional (or similar field) required. Pertinent experience may be accepted in lieu of degree. Registered/Certified Medical Assistant preferred.
  2. Licensure: N/A
  3. Experience: Two (2) years previous call center experience, or similar field handling high volume incoming calls required. Two (2) years of previous experience in a medical office, medical billing or clinical setting preferred. 
  4. Skills: Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills essential. Ability to respond appropriately and consistently to Managerial directives. Bilingual preferred.
  5. Interpersonal Skills: Able to communicate effectively with and relate to a diverse population in a professional and courteous manner.  Flexible and able to function in a team setting. Ability to respond appropriately to all patients.
  6. Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.
  7. Hours of Work: Full-time or part-time; Flexible and varied. Nights and weekends as scheduled. This position requires regular and timely attendance.  Not eligible for telecommuting.
  8. Travel: Must have reliable transportation to and from the assigned GLBHC office when Work-at-Home equipment is not functioning. Office location may change based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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