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Rn Call Center Jobs in Alabama (NOW HIRING)

TLC Nursing Center

Registered Nurse (RN)

Oneonta, AL · On-site

Join our dedicated team at TLC Nursing Center as a Registered Nurse (RN)! Located at 212 Ellen St., Oneonta, TLC Nursing Center is committed to providing high-quality care and support to our ...

TLC Nursing Center

Registered Nurse (RN)

Oneonta, AL · On-site

Join our dedicated team at TLC Nursing Center as a Registered Nurse (RN)! Located at 212 Ellen St., Oneonta, TLC Nursing Center is committed to providing high-quality care and support to our ...

TLC Nursing Center

Registered Nurse

Oneonta, AL · On-site

Join our dedicated team at TLC Nursing Center as a Registered Nurse (RN)! Located at 212 Ellen St., Oneonta, TLC Nursing Center is committed to providing high-quality care and support to our ...

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Rn Call Center information

What is an RN Call Center nurse?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What skills and qualifications are needed to thrive as an RN Call Center nurse?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

What are popular job titles related to Rn Call Center jobs in Alabama?

For Rn Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Rn Call Center jobs in Alabama look for?

The top searched job categories for Rn Call Center jobs in Alabama are:

What cities in Alabama are hiring for Rn Call Center jobs?

Cities in Alabama with the most Rn Call Center job openings:

Rn Call Center jobs near you
Infographic showing various Rn Call Center job openings in Alabama as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

RN-Call Center

University of Alabama at Birmingham

Birmingham, AL • On-site

$50 - $70/hr

Other

Posted 2 days ago

New

Key responsibilities

  • Triages telephone call requests from patients, caregivers, and healthcare team members, prioritizing based on urgency.

  • Obtains, verifies, inputs, and manages patient information and requests within the electronic health record system.

  • Responds promptly and professionally to patient inquiries, messages, and requests, ensuring confidentiality and appropriate clinical action.

University Of Alabama At Birmingham rating

7.7

Company rating: 7.7 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

265th of 628 rated colleges and universities

Job description

Job Description - RN-Call Center (CGM00006)

The RN-Call Center/Clinic Staff is responsible for delivering care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation, and works within codes of practice and professional guidelines. The RN-Call Center/Clinic Staff is also responsible for accurately and efficiently triaging telephone call requests in the EHR received from patients, their caregivers, relatives, and other healthcare team members. This involves prioritizing patients’ health problems according to their urgency, educating and advising patients, scheduling appointments, and making safe, effective clinical decisions under the direction of the patients’ physician.

KEY RESPONSIBILITIES
  • Consistently answer the phone promptly within defined standards using AIDET greetings.
  • Obtain, verify, and input all information accurately into the facility’s electronic health record (EHR) or other appropriate systems; use neat legible penmanship when taking messages manually, and quickly distribute messages to the appropriate clinical staff.
  • Complete all appropriate requests and future test orders by proposal or verbal order as per clinic protocol.
  • May refill medication and medical supplies as approved by the facility.
  • Constantly monitor and check the EHR inbox for patient or provider requests – respond within the scope of care.
  • Process all patient inquiries, messages, and requests promptly, efficiently, and in a professional manner while practicing patient confidentiality.
  • Check voice mail and/or email as assigned for messages and return calls.
  • Adhere to all CGMHSA safety, security, and compliance standards.
  • Participate in Continuous Quality Improvement (CQI); gather and report CQI data to the appropriate personnel.
  • Demonstrate personal accountability for professional growth by meeting and maintaining current certifications/licensure and completing all mandatory facility, department, and role-specific education requirements in advance of due dates.
  • Support quality and fiscal goals for the department and institution, assist in inventory management, assist with CQI projects, and identify obstacles to improvement within the clinical area, assist with policies and procedures development for the facility.
  • Serve as a peer mentor and provide student learning experiences as assigned.
  • Participate in special projects that support the operation of the organization and other duties as assigned.
QUALIFICATIONS
  • Graduate from an accredited Registered Nursing (RN) program is required. Two years of clinical nursing experience. Work experience may not substitute for education requirements.
  • Currently licensed or licensed by endorsement as an RN by the Alabama Board of Nursing.
  • Must possess basic knowledge of computers, PC applications, software, and database management.
  • Current CPR/BLS certification via the American Heart Association or American Red Cross is required.
  • Strongly preferred: Two years of Call Center and/or Emergency Department nursing experience; enter 6,000 keystrokes per hour.
WORK ENVIRONMENT

This role may require lifting up to 50 lbs. The work location for this role is onsite.

ORGANIZATION

CLI-ADM-AMBS Ambulatory Services Section

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What University Of Alabama At Birmingham employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

University of Alabama at Birmingham logo

About University of Alabama at Birmingham

Sourced by ZipRecruiter

The University of Alabama at Birmingham is the heartbeat of Birmingham and an integral medical leader in the Southeast. The Birmingham campus is within walking distance of some of the best parks, entertainment, and dining in the region. UAB's three regional campuses expand their academic reach and responsibilities in addition to educating physicians in rural and underserved areas of the state. UAB is experiencing major and sustained investment and growth, due both to its exceptional research faculty and its culture of collaboration. Through concerted and strategic investments in its clinical and research enterprise, UAB has undergone an amazing transformation in the past five years and has strengthened its status and reputation as a leader in medical training, biomedical discovery, innovation, and patient care.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1859

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