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Rn Call Center Jobs (NOW HIRING)

Hospice of Northwest Ohio

RN Call Center

Toledo, OH · On-site

Currently licensed as an RN through the Ohio Board of Nursing. * Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred. * Has working experience charting ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Registered Nurse (RN). * At least 5 years work experience in management in a Nurse Triage call center environment / Customer support / service environment. * Ability to multi-task and to work around ...

Zest Health

Call Center Nurse Manager

Chicago, IL

Registered Nurse (RN). * At least 5 years work experience in management in a Nurse Triage call center environment / Customer support / service environment. * Ability to multi-task and to work around ...

Logan Health

RN | Triage Call Center

Kalispell, MT

Logan Health is seeking an experienced Registered Nurse (RN) to join our Triage Call Center team. In this role, you'll use your nursing knowledge, critical-thinking skills, and clinical judgment to ...

Logan Health

RN | Triage Call Center

Kalispell, MT · On-site

Logan Health is seeking an experienced Registered Nurse (RN) to join our Triage Call Center team. In this role, you'll use your nursing knowledge, critical-thinking skills, and clinical judgment to ...

Logan Health

RN | Triage Call Center

Kalispell, MT · On-site

Logan Health is seeking an experienced Registered Nurse (RN) to join our Triage Call Center team. In this role, you'll use your nursing knowledge, critical-thinking skills, and clinical judgment to ...

Kaleida Health

RN Triage Nurse Call Center

Buffalo, NY · On-site

$36.13 - $49.69/hr

RN Triage Nurse Call Center Location: Buffalo, NY Specialty: Call Center Work Type : Full-Time Shift: First Shift Job Details Scheduled Work Hours: 8-430pm Regular Work Week: Monday through Friday ...

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How much do rn call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for rn call center in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

What is an RN Call Center nurse?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What skills and qualifications are needed to thrive as an RN Call Center nurse?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

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Rn Call Center jobs near you
Infographic showing various Rn Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.

Registered Nurse - Call Center - Evenings

Fargo, ND • On-site

Sanford Health
Health Care and Social Assistance • 10K+ employees
Learn more about Sanford Healthexternal

$10K/mo

Full-time

Re-posted 4 days ago

Sanford Health rating

6.8

Company rating: 6.8 out of 10

Based on 558 frontline employees who took The Breakroom Quiz

496th of 898 rated healthcare providers

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Varied Shifts (United States of America)

Scheduled Weekly Hours:

32

Compensation:

Salary Range: $32.00 - $48.00 $10,000 Sign on Bonus

Union Position:

No

Department Details

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.
Position Details:
This position offers an full time evening schedule with overnights as needed.
Shifts: 8-hour shifts (3pm-11pm or 4pm-12am)
Holiday Requirement: 3 holidays per year
Weekend requirement: Every other Fri, Sat,& Sun
What We're Looking For:
Minimum of 3 years of nursing experience required
Strong assessment, critical thinking, and decision-making skills
Proficiency in electronic medical record (EMR) documentation
Why Join Us:
Utilize your nursing expertise in a phone-based, patient-focused care setting
Be part of a supportive and collaborative nursing team
Make a meaningful impact by guiding patients to the right level of care
Competitive pay and comprehensive benefits

Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources.

Job Description

Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Qualifications

Bachelor's Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state. Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.

Sanford is an EEO/AA Employer M/F/Disability/Vet.


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

What Sanford Health employees say

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Benefits

Hours and flexibility

Workplace

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About Sanford Health

Sourced by ZipRecruiter

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Sioux Falls, SD, US

Social media

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