ZipRecruiter

Log In

1

Rma Customer Service Jobs (NOW HIRING)

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Preferred Skills andExperience * 2-3 years of experience in RMA, customer service, or logistics in a manufacturing or related industry preferred. * Experience with quality control processes and ...

Mirion

RMA Administrator

Florham Park, NJ

... customer service to internal and external stakeholders. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The RMA ...

Burlington Medical

RMA Coordinator

Newport News, VA · On-site

$18 - $21/hr

RMA Coordinator (Returned Material Authorization Coordinator) Position Summary This is a temporary ... Maintain high standards of customer service to support retention and satisfaction. Inventory ...

next page

Showing results 1-20

All JobsRma Customer Service Jobs

Rma Customer Service information

See salary details

$9

$18

$26

How much do rma customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for rma customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is RMA in customer service?

In customer service roles like RMA Customer Service, RMA stands for Return Merchandise Authorization. It is a process that allows customers to return or exchange products, often involving issuing a unique authorization number to track the return and ensure proper handling. Customer service representatives typically assist with processing RMAs, verifying product issues, and coordinating refunds or replacements.

What are the key skills and qualifications needed to thrive as an RMA Customer Service Representative, and why are they important?

To thrive as an RMA Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with returns processing, typically supported by a high school diploma or equivalent. Familiarity with order management systems, CRM software, and RMA (Return Merchandise Authorization) platforms is essential. Excellent communication, patience, and a customer-oriented mindset help build rapport and resolve issues efficiently. These skills ensure accurate processing of returns and exchanges, maintain customer satisfaction, and support smooth business operations.

What are RMA Customer Service representatives?

RMA Customer Service representatives are professionals who handle Return Merchandise Authorization (RMA) processes for a company. They assist customers who need to return, replace, or repair products by guiding them through the necessary steps, providing return labels, and ensuring that returns are processed efficiently. These representatives also address customer concerns, verify warranty status, and coordinate with other departments to resolve issues promptly. Their goal is to provide excellent service while ensuring compliance with the company's return policies.

What is the difference between Rma Customer Service vs Customer Support Specialist?

AspectRma Customer ServiceCustomer Support Specialist
CredentialsTypically requires customer service experience, basic technical knowledge, and sometimes certification in product managementRequires customer service skills, communication skills, and sometimes technical knowledge depending on industry
Work EnvironmentOften in call centers, service departments, or online support platformsCan be in call centers, retail, or corporate offices
Industry UsageCommon in manufacturing, electronics, and retail sectors dealing with product returns and repairsUsed across various industries including tech, retail, and service sectors

Rma Customer Service focuses on managing product returns, repairs, and warranty processes, often requiring technical knowledge of products. Customer Support Specialists handle a broader range of customer inquiries, including product information, troubleshooting, and general support. While both roles require strong communication skills, Rma Customer Service is more specialized in return and repair procedures, making it essential for industries with complex product warranties.

What are some common challenges faced by RMA Customer Service representatives, and how can they be effectively managed?

RMA Customer Service representatives often encounter challenges such as managing high volumes of return requests, handling dissatisfied customers, and ensuring accurate tracking of returned products. Effective management of these challenges involves strong organizational skills, clear communication, and a thorough understanding of company return policies. Building positive relationships with customers and working closely with logistics and technical support teams can also help streamline the process and resolve issues more efficiently.
What states have the most Rma Customer Service jobs? States with the most job openings for Rma Customer Service jobs include:
What job categories do people searching Rma Customer Service jobs look for? The top searched job categories for Rma Customer Service jobs are:
Rma Customer Service jobs near you
Infographic showing various Rma Customer Service job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 81% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
RMA Customer Service

RMA Customer Service

Diversified Power International LLC

Piney Flats, TN • On-site

$14.25 - $19.25/hr

Other

Posted 9 days ago

Job description

Description

Professional phone experience.

Ability to understand technical appliances such as battery chargers. 
Excellent writing skills.

Information Technology background a plus.

Please state the position title and submit a resume when replying to this ad.


Requirements

Associates Degree in Electronics -- 2 year Community College or Equivalent in relevant electronic 

work experience. 
Must have working knowledge of Microsoft Office Products

Must be a resident of Tri-Cities TN

Apply