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Rma Customer Service Jobs (NOW HIRING)

Ttmtech

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external ... Transmit RMA number to customer * Work closely with operations, engineering, and quality to ...

TTM Technologies

Customer Service

Sterling, VA · On-site

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external ... Transmit RMA number to customer * Work closely with operations, engineering, and quality to ...

TTM Technologies

Customer Service

Sterling, VA

$15.75 - $21.50/hr

The Customer Service Representative primary job objective is to work with internal and external ... Transmit RMA number to customer * Work closely with operations, engineering, and quality to ...

bav

Customer Service Associate

Manhattan, NY

$16 - $22/hr

Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and ... Team player within the Customer Service Department. * Works well under pressure.

American Innovations

Returns & Repair lead

Austin, TX · On-site

... services backed by relentless customer service. Are you ready for the next chapter in your ... Primary contact for RMA Lab for inquiries about Sales, Customer Operations and Support. * Promote ...

RMA Worldwide

Chauffeur

Bedford, NY · On-site

Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about ...

Epic Aircraft

Warranty/RMA Specialist

Bend, OR · On-site

$24 - $30/hr

Keep information accessible by sorting and filing documents * Assist customer service with RMA processing as needed * Work closely with internal departments such as Purchasing, Administration ...

QFS Services, Inc.

Customer Service

Willowbrook, IL

$20/hr

Customer Service Location: Willowbrook, IL 60527 Pay Rate: $20.00/hr Shift: 8am-5pm Monday -Friday ... and RMA process for the ecommerce channel • Review/approve customer return requests; Process ...

Legrand North America

RMA Shipping Clerk

Reno, NV · On-site

In an RMA Specialist role, the position assists Technical Support shipping and receiving needs ... Customer Service Skills: Experience in dealing with customers, providing clear instructions, and ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned ... Experience with customer-facing quality or service processes preferred * Ability to stand, walk ...

Legrand North America

RMA Shipping Clerk

Reno, NV

In an RMA Specialist role, the position assists Technical Support shipping and receiving needs ... Customer Service Skills: Experience in dealing with customers, providing clear instructions, and ...

Legrand AV, Inc.

RMA Shipping Clerk

Reno, NV

$16.50 - $19.50/hr

RMA Shipping Clerk Location US-NV-Reno # Positions 1 Experience (Years) 1 Category Logistics ... Customer Service Skills: Experience in dealing with customers, providing clear instructions, and ...

RMA Worldwide

Chauffeur

Houston, TX · On-site

Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about ...

RMA Worldwide

CDL Operator

Austin, TX · On-site

$21 - $28/hr

Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

RMA Manager Department: Supporting Quality Employment Type: Full Time Location: SMC Description FII ... Experience with customer-facing quality or service processes preferred * Ability to stand, walk ...

RMA Worldwide

CDL Operator

Houston, TX · On-site

$20/hr

Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about ...

RMA Worldwide

Chauffeur

Richmond, VA · On-site

Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about ...

Wabtec

Coordinator, Warranty Returns

Buffalo Grove, IL · On-site

$29 - $31/hr

Two years of college or relevant technical education preferred, with 1-3 years of experience in warranty, RMA, customer service, or related operations roles. Experience with ERP systems is strongly ...

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Rma Customer Service information

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How much do rma customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for rma customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is RMA in customer service?

In customer service roles like RMA Customer Service, RMA stands for Return Merchandise Authorization. It is a process that allows customers to return or exchange products, often involving issuing a unique authorization number to track the return and ensure proper handling. Customer service representatives typically assist with processing RMAs, verifying product issues, and coordinating refunds or replacements.

What are the key skills and qualifications needed to thrive as an RMA Customer Service Representative, and why are they important?

To thrive as an RMA Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with returns processing, typically supported by a high school diploma or equivalent. Familiarity with order management systems, CRM software, and RMA (Return Merchandise Authorization) platforms is essential. Excellent communication, patience, and a customer-oriented mindset help build rapport and resolve issues efficiently. These skills ensure accurate processing of returns and exchanges, maintain customer satisfaction, and support smooth business operations.

What are RMA Customer Service representatives?

RMA Customer Service representatives are professionals who handle Return Merchandise Authorization (RMA) processes for a company. They assist customers who need to return, replace, or repair products by guiding them through the necessary steps, providing return labels, and ensuring that returns are processed efficiently. These representatives also address customer concerns, verify warranty status, and coordinate with other departments to resolve issues promptly. Their goal is to provide excellent service while ensuring compliance with the company's return policies.

What is the difference between Rma Customer Service vs Customer Support Specialist?

AspectRma Customer ServiceCustomer Support Specialist
CredentialsTypically requires customer service experience, basic technical knowledge, and sometimes certification in product managementRequires customer service skills, communication skills, and sometimes technical knowledge depending on industry
Work EnvironmentOften in call centers, service departments, or online support platformsCan be in call centers, retail, or corporate offices
Industry UsageCommon in manufacturing, electronics, and retail sectors dealing with product returns and repairsUsed across various industries including tech, retail, and service sectors

Rma Customer Service focuses on managing product returns, repairs, and warranty processes, often requiring technical knowledge of products. Customer Support Specialists handle a broader range of customer inquiries, including product information, troubleshooting, and general support. While both roles require strong communication skills, Rma Customer Service is more specialized in return and repair procedures, making it essential for industries with complex product warranties.

What are some common challenges faced by RMA Customer Service representatives, and how can they be effectively managed?

RMA Customer Service representatives often encounter challenges such as managing high volumes of return requests, handling dissatisfied customers, and ensuring accurate tracking of returned products. Effective management of these challenges involves strong organizational skills, clear communication, and a thorough understanding of company return policies. Building positive relationships with customers and working closely with logistics and technical support teams can also help streamline the process and resolve issues more efficiently.
What states have the most Rma Customer Service jobs? States with the most job openings for Rma Customer Service jobs include:
What job categories do people searching Rma Customer Service jobs look for? The top searched job categories for Rma Customer Service jobs are:
Rma Customer Service jobs near you
Infographic showing various Rma Customer Service job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 81% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Healthcare Customer Service Coordinator

IVI America

Waltham, MA • On-site

$19.50 - $25.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Call Center Coordinator

IVI RMA is seeking a full-time Call Center Coordinator to join our growing team!

Responsibilities:

  • Manage high volume of inbound calls/portal inquiries in a timely manner.
  • Answer client inquiries by clarifying desired information; researching, locating, and providing information.
  • Understand the company's offerings and communicate policies and Practice information accurately.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Escalate medical complaints/questions to the appropriate medical professional.
  • Be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
  • Provide timely response to patients' inquiries by telephone and/or portal consistent with service and quality standards.
  • Provide correct information or direct the call to the appropriate team member or department while maintaining a high level of professionalism.
  • Document all communication according to standard operating procedures. Provide notification of any urgent requests, complaints or compliments to the appropriate party or system.
  • Provide availability, and schedule appointments within established guidelines.
  • Follow communication "scripts" when handling different topics.
  • Maintain call center database by entering required information.
  • Update existing customer information as needed.
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent
  • Ability to communicate (written & verbal) accurately and concisely; must be able to speak clearly over the telephone
  • Some experience in a call center or customer service environment
  • Knowledge of customer service principles and practices
  • Knowledge of medical terminology
  • Proficient in relevant computer applications
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes
  • Aptitude to work independently and demonstrate good judgment
  • Ability to work as part of a multidisciplinary team
  • Excellent interpersonal and listening skills
  • Demonstrates problem analysis and problem-solving abilities
  • Strong organizational skills and attention to detail

IVI-RMA offers a comprehensive full-time benefits package to all employees who work a minimum of 30 hours per week.

  • Medical, Dental, Vision Insurance Options
  • Paid Time Off & 8+ Paid Holidays
  • Company Paid Life Insurance, Long Term Disability & AD&D
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Retirement 401K Plan
  • Optional benefits including STD, Life & AD&D Buy-up plans & more.

About Reproductive Medicine Associates (RMA): RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This is an evergreen position. While there may not be an immediate opening, we continuously review candidates for future opportunities within this role.

Apply