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Rma Customer Service Jobs (NOW HIRING)

Super Micro Computer

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

... customer service to maintain effective business relationships. Essential Duties and ... RMA process • Packaging and shipping coordination of incoming and outgoing power supplies • ...

Star Pipe Products

Be Seen First

RMA Specialist

Houston, TX · On-site

$22 - $23/hr

This position requires a strong understanding of both customer service and accounting principles to ... Responsibilities RMA Processing: * Manage and process all customer product return requests in ...

Supermicro

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

Maintain daily productivity / workflow reports and open issues * Assist Customer Service with RMA ... Authorization processing as needed * Work closely with internal departments such as Operations ...

Super Micro Computer

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

... customer service to maintain effective business relationships. Essential Duties and ... RMA process • Packaging and shipping coordination of incoming and outgoing power supplies • ...

Trak Group

RMA Coordinator

Fairfield, OH · On-site

RMA Coordinator Setting/Hours: 100% in Office| 7:00 AM - 3:30 PM Join trak group in partnering with ... Minimum of 2 years of experience in manufacturing, quality, customer service, inventory control, or ...

NFI Parts

Customer Service Representative

Delaware, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) will perform all the daily transactional activities ... Reconcile and follow up all RMA's that are past due. Work with Traffic department on delivery ...

Colorcon

Customer Service Coordinator

Harleysville, PA · On-site

$17.25 - $22.75/hr

... RMA creation, coordinating returns, credit notes/invoices as needed) OrderManagement * Enter and ... for other Customer Service Coordinators as needed to support the business. * Interact with ...

Supermicro

RMA Coordinator

San Jose, CA · On-site

$23 - $28/hr

Maintain daily productivity / workflow reports and open issues * Assist Customer Service with RMA ... Authorization processing as needed * Work closely with internal departments such as Operations ...

NFI Parts

Customer Service Representative

Delaware, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) will perform all the daily transactional activities ... Reconcile and follow up all RMA's that are past due. * Work with Traffic department on delivery ...

NFI Parts

Customer Service Representative

Delaware, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) will perform all the daily transactional activities ... Reconcile and follow up all RMA's that are past due. * Work with Traffic department on delivery ...

Greaves Corporation

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Customer Service Manager

New Haven, CT · On-site

$68K - $78K/yr

Own day-to-day operations including order entry, quote entry, RMA coordination, consignment and rep ... Customer & Rep Experience • Oversee handling of all customer service inquiries: order entry ...

TENTIAL

Customer Service Representative

Malvern, PA · Hybrid

$15.75 - $21.25/hr

Enter and track customer hardware service requests (RMA's). Hybrid after Training * 3 days in the office * Monday & Friday from home * Tuesday-Thursday onsite in Malvern, PA #LI-KV1 #Rapidhire ...

FM Industries

Manager, RMA

Fremont, CA · On-site

$107K - $150K/yr

The ideal candidate will have a strong background in logistics, customer service, planning, and product repair processes. * Manage RMA Processes: Oversee the entire RMA process, including receiving ...

NFI Parts

Customer Service Representative

Delaware, OH · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) will perform all the daily transactional activities ... Reconcile and follow up all RMA's that are past due. · Work with Traffic department on delivery ...

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Rma Customer Service information

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How much do rma customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for rma customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is RMA in customer service?

In customer service roles like RMA Customer Service, RMA stands for Return Merchandise Authorization. It is a process that allows customers to return or exchange products, often involving issuing a unique authorization number to track the return and ensure proper handling. Customer service representatives typically assist with processing RMAs, verifying product issues, and coordinating refunds or replacements.

What are the key skills and qualifications needed to thrive as an RMA Customer Service Representative, and why are they important?

To thrive as an RMA Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with returns processing, typically supported by a high school diploma or equivalent. Familiarity with order management systems, CRM software, and RMA (Return Merchandise Authorization) platforms is essential. Excellent communication, patience, and a customer-oriented mindset help build rapport and resolve issues efficiently. These skills ensure accurate processing of returns and exchanges, maintain customer satisfaction, and support smooth business operations.

Is an RMA a good career choice?

An RMA Customer Service role involves handling product returns and warranty claims, requiring strong communication and problem-solving skills. It can be a stable entry-level position with opportunities to develop technical knowledge and customer service experience, but career growth may depend on the company and additional certifications or skills acquired over time.

What are RMA Customer Service representatives?

RMA Customer Service representatives are professionals who handle Return Merchandise Authorization (RMA) processes for a company. They assist customers who need to return, replace, or repair products by guiding them through the necessary steps, providing return labels, and ensuring that returns are processed efficiently. These representatives also address customer concerns, verify warranty status, and coordinate with other departments to resolve issues promptly. Their goal is to provide excellent service while ensuring compliance with the company's return policies.

What is the highest paying customer service job?

In customer service roles, positions such as customer service managers, technical support managers, and specialized roles like RMA customer service managers tend to have higher salaries, often exceeding $60,000 annually. Advanced skills, industry experience, and certifications can lead to higher-paying opportunities in this field.

What is the difference between Rma Customer Service vs Customer Support Specialist?

AspectRma Customer ServiceCustomer Support Specialist
CredentialsTypically requires customer service experience, basic technical knowledge, and sometimes certification in product managementRequires customer service skills, communication skills, and sometimes technical knowledge depending on industry
Work EnvironmentOften in call centers, service departments, or online support platformsCan be in call centers, retail, or corporate offices
Industry UsageCommon in manufacturing, electronics, and retail sectors dealing with product returns and repairsUsed across various industries including tech, retail, and service sectors

Rma Customer Service focuses on managing product returns, repairs, and warranty processes, often requiring technical knowledge of products. Customer Support Specialists handle a broader range of customer inquiries, including product information, troubleshooting, and general support. While both roles require strong communication skills, Rma Customer Service is more specialized in return and repair procedures, making it essential for industries with complex product warranties.

What are some common challenges faced by RMA Customer Service representatives, and how can they be effectively managed?

RMA Customer Service representatives often encounter challenges such as managing high volumes of return requests, handling dissatisfied customers, and ensuring accurate tracking of returned products. Effective management of these challenges involves strong organizational skills, clear communication, and a thorough understanding of company return policies. Building positive relationships with customers and working closely with logistics and technical support teams can also help streamline the process and resolve issues more efficiently.

What jobs pay 4000 a week without a degree?

RMA Customer Service roles typically do not pay $4,000 a week without specialized experience or management responsibilities. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, and skills rather than formal education. These roles may require licensing or specific training but often do not mandate a college degree.
What states have the most Rma Customer Service jobs? States with the most job openings for Rma Customer Service jobs include:
What job categories do people searching Rma Customer Service jobs look for? The top searched job categories for Rma Customer Service jobs are:
Rma Customer Service jobs near you
Infographic showing various Rma Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Solutions Specialist

SPECTRUM PLASTICS MASTER

Minneapolis, MN • On-site

$60K - $69K/yr

Full-time

Posted 7 days ago

Job description

SUMMARY:
The Customer Solutions Specialist is the primary point of contact for customers, with responsibility for building and maintaining sustainable customer relations. The position serves a critically important role as the VOICE OF THE CUSTOMER within Spectrum Plastics. Job duties include managing every aspect of the sales order process, staying appraised of other Spectrum commitments such as RMA's, customer complaints, ECO's, and ensuring the Spectrum team is meeting their commitments. Monitor and ensure total customer satisfaction in all areas of the business relationship, with a focus on on-time delivery (OTD) and service, and having an "ear to the ground" on any other areas of satisfaction (What should we do more of?) or dissatisfaction (What needs to be improved or fixed?). Engage and escalate to sales and site management key customer issues so they can be resolved.
KEY ACCOUNTABILITIES:
  1. Actively promote and drive a culture of safety within Spectrum Plastics.
  2. Manage orders in IQMS from receipt and contract review, through fulfillment.
  3. Be the voice of the customer. Work with the Plant Production & Quality Teams to clearly communicate customer needs, resolve issues, meet OTD goals, and exceed customer expectations.
  4. Collaborate and share customer information with the Inside Sales, Field Sales, and Global/Key Accounts team to ensure maximum care and coverage for each customer.
  5. Make it easy and enjoyable for customers to do business with Spectrum Plastics, and work diligently to ensure we are the supplier of choice for injection molded and related components.

KEY RESPONSIBILITIES:
  1. Key advocate role for the customer. Represent the VOICE OF THE CUSTOMER.
  2. Liaison between the customer and the balance of the Spectrum organization to ensure broad customer satisfaction, while continuously providing feedback to Sales, Supply Chain, Quality, Engineering, and the Production teams.
  3. Know your customers, their products, what components that Spectrum produces, what these are used in, and what the end item is used for?
  4. Manage the entire sales order process, including receipt of order, contract review, order entry, promise dating in conjunction with Supply Chain, order acknowledgement (quick confirmation), internal monitoring of order status within Spectrum, and communicating any order promise date changes to customer in a timely manner.
  5. Manage customer Kanbans. Be fluent in navigating, understanding, and interpreting customer portals and/or other customer demand information. Work closely with customers to understand future demand requirements to support the Specialty Molding Sales & Operations Planning (S&OP) process.
  6. Maintain IQMS modules to ensure that customer, item, pricing, order details, leadtimes, payment terms, and related information is correct and up to date.
  7. Participate in daily production meetings to provide feedback on customer requirements and recommendations on any schedule adjustments. Work across all department/functional lines to ensure customer's needs are understood and met, and to help solve problems for the benefit of our customers.
  8. Responsible for monitoring daily shipments to assure orders ship as promised. Responsible for reporting out key customer related metrics, such as OTD, customer complaints, and researching & assigning reason codes for missed shipments.
  9. Receive, evaluate, file, and report-out on all external scorecards. Investigate any information that is unclear or that needs re-evaluation. Work with Sales Manager to facilitate regular business reviews of scorecards as necessary.
  10. Manage forecasting and attend weekly and monthly S&OP meetings.
  11. Regularly monitor customers sales performance and identify potential issues. Inquire and understand trends up/down in sales by customer and by SKU or product family.
  12. Grow sales. Probe customer for new business opportunities. Gather and communicate market intelligence from customer interactions regarding market trends, competition, and opportunities.
  13. Facilitate the resolution of customer satisfaction issues by initiating interdepartmental communications and scheduling meetings with key stakeholders. Once assigned, understand and monitor commitments and communicate as required to customer.
  • Facilitate return material authorization (RMA) process with the customer and internal teams.
  • Support the ECO process ensuring that changes are phased in as expected by the customer, and that any cost implications are passed along as price changes to the customer.
  • Enter all customer complaints and track resolution and timely root cause investigation & response.
  1. Manage re-quoting of expired pricing to support the overall profitability of the business.
  2. Work closely with Supply Chain to monitor changes in pricing of raw materials and/or outside vendor processes and pass along these price increases to customers in a timely manner.
  3. Manage the product activities of each assigned customer, ensuring that objectives are achieved effectively in accordance with contractual commitments and customer operational requirements.
  4. Maintain a clean and safe work environment by identifying safety hazards and recommending and/or implementing corrective actions when necessary.
  5. Performs all other duties and responsibilities, as assigned.

EXPERIENCE, SKILLS, EDUCATION AND TRAINING:
Associates degree (A.A.) or equivalent from two-year college or technical school with 2-4 years of related experience within a manufacturing environment; or equivalent combination of education and experience.
  • Ability to maintain a high degree of accuracy in a fast-paced environment.
  • Self-motivated, strong interpersonal and leadership skills. Excellent influencing skills.
  • Analytical aptitude with sound critical thinking skills to solve problems and provide solutions.
  • Must possess great listening skills.
  • Clear and concise communication skills via telephone, e-mail, and written correspondence.
  • Computer literacy is a key required skill in this position, with significant competence and experience in the use of the Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint; and the use of the IQMS Enterprise Resource Planning system (or similar experience).

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