Revenue Agent Jobs in Wisconsin (NOW HIRING)

Introduction
The Department of Revenue is seeking a Revenue Agent/Revenue Agent 2 in the Tax Operations Bureau of the IS&E Division. This position is headquartered in Madison at the State Revenue Building 2135 Rimrock Road, Madison.
Join the Department of Revenue (DOR)! We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the employment benefits listed below, DOR offers a mentorship program, training for future leaders, and our Take 4 program which encourages four hours of training per month.
The state of Wisconsin offers an exemplary benefits package , this includes generous paid time off so you can truly have a work/life balance! Our competitive benefits package offers:

• Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
• Excellent and affordable insurance options for health, dental, vision, life and more .
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• Well Wisconsin Program offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator .
Some employees may also be eligible for Public Service Loan Forgiveness .
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce . Watch this video to see what working for the State of Wisconsin is all about!
This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.
Position Summary
The Revenue Agent is an entry level professional position responsible for processing sales and use tax, specialty tax or withholding tax returns and payments. This work involves providing customer service via phone, fax and email. This position requires an understanding of appropriate tax law and thorough knowledge of the department's processing systems, including WINPAS, and policy and procedure as related to the filing of sales and use tax, specialty tax, or withholding tax returns and payments. The first 18 months in this position will consist of on-the-job training emphasizing observing, assisting and learning. This work is performed under close progressing to limited supervision.
The Revenue Agent 2 is an objective level professional position responsible for processing complex tax documents, providing answers to customer questions related to tax forms and tax law, and making adjustments or preparing assessments and refunds. These roles provide quality customer assistance and acquire additional information to help customers with tax questions. Positions require a high degree of independence, initiative, technical knowledge and ability to communicate across the organization.
To see the full list of duties view the Revenue Agent position description and Revenue Agent 2 position description.
Salary Information
The starting pay rate for this Revenue Agent position is between $25.67 ($53,393 annually), depending on experience and qualifications.
The starting pay rate for this Revenue Agent 2 position is between $28.00 - $32.00 per hour ($58,240 and $66,560 annual), depending on experience and qualifications.
The classification of this position is Revenue Agent or Revenue Agent 2, which is in Pay Schedule 07, Pay Range 04. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.
Job Details
Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.
I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.
Probationary Period: An 18-month probationary period may be required.
Remote Work/Telework available as follows:

• After six months of employment - up to two days per week.
• After twelve months of employment - up to 60% within a 2-week pay period.
• Approval of teleworking is supervisor's discretion based on employee performance and business needs.
• When teleworking is allowed, must report to the Madison office building (2135 Rimrock Road) on in-office days.

Qualifications
Minimally qualified Revenue Agent applicants will have all of the following:

• Experience providing customer service by phone, in writing and/or in person.
• Experience reviewing documents for completeness and/or taking action on information submitted.
• Experience with Microsoft office products and/or basic computer skills.

In addition to the above, well-qualified applicants will have the following:

• Experience working with tax laws (e.g., income, sales, withholding).
• Experience explaining laws, regulations and/or statutes.
• Experience testing system or software changes.
• Experience processing tax returns, payments, or appeals.

The level offered will be based on qualifications met as determined by the entire selection process. In addition to the qualifications above, candidates considered for the Revenue Agent 2 level will have experience using WINPAS Test Environment (RDT).
How To Apply
To be considered for this position, you must complete the online application. C lick "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service .
You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here . Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".
Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.
Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.
Questions can be directed to Maggie Davis, Human Resources Specialist Senior at Margaret.Davis1@wisconsin.gov or phone at 608-266-3924.
Deadline to Apply
All application materials must be received before or by 11:59 PM CST/CDT on August 31, 2026.