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Returns Associate Jobs (NOW HIRING)

Deckers

B Shift Returns Associate

Midwest, WY · On-site

$18.08 - $20.34/hr

The DC (Distribution Center) Operations job family is responsible for overseeing the day-to-day activities within a distribution center, ensuring efficient and timely processing, storage, and ...

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Hire Talent

Warehouse Associate

Springfield, VA

$16.75 - $20/hr

Support general warehouse functions that may align with receiving, returns, or yard associate duties Required Qualifications * 6 months of recent warehouse experience with demonstrated job stability ...

Saks

Returns Desk Associate

Boca Raton, FL · On-site

$17.05 - $21.32/hr

Under the leadership of the Director of Operations, the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our ...

Alcon 3PL, Inc.

CSR-Logistics

Riverside, CA

$17/hr

Receiving, Inbounds, and Returns Associate Duties*** Reverse Logistics (Returns Processing) * Receive and process small parcel returns. * Look up return details in the Order Management System (OMS)

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How much do returns associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for returns associate in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities are hiring for Returns Associate jobs? Cities with the most Returns Associate job openings:
What are the most commonly searched types of Returns jobs? The most popular types of Returns jobs are:
What states have the most Returns Associate jobs? States with the most job openings for Returns Associate jobs include:
Returns Associate jobs near you
Infographic showing various Returns Associate job openings in the United States as of May 2026, with employment types broken down into 64% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, and 6% Hybrid job distribution, with an average salary of $36,002 per year, or $17.3 per hour.
Warehouse Associate - Returns

Warehouse Associate - Returns

Parts Authority

Brentwood, MO • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Parts Authority rating

5.7

Company rating: 5.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

297th of 333 rated retail wholesalers

Job description

Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority's catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Warehouse Associate - Returns.

Hourly Rate: $16.00

Responsibilities

The Returns Associate is responsible for the intake of returns from drivers and opens all boxes to ensure that returned items are correct and that the returned items are items sold by the company.

We only want dynamic, career-minded people who are willing to dedicate themselves to this job.

  • Open all boxes to ensure that returned items are correct and that the returned items are items sold by the company
  • Separate returns into "core", "defect" and "new"
  • Put account number stickers on cores and defects
  • Redistribute new merchandise to other stores
  • Enter each returned item into the computer system
  • Help inside returns team create negative purchase orders
  • Work with salesmen and managers if there are problems with customers returning items
  • Miscellaneous projects and perform other related duties as assigned
Qualifications

Minimum Requirements:

  • Accurately follow directions, both written and verbal
  • Maintain individual productivity and quality standards according to department requirements
  • Focus and remain on task in a fast-paced environment
  • Attention to detail
  • Great communication skills
  • Time management skills
  • Accurately follow directions, both written and verbal
  • Maintain individual productivity and quality standards according to department requirements
  •  Regularly lift, push, pull and/or move objects 10-50lbs and occasionally lift and/or move objects that weigh upto 100 lbs.
  • Frequently required to stand, walk, stoop, kneel, crouch, crawl, reach
  • Occasionally required to sit and climb (ladders and/ or stairs) or balance
  • May be subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
  • May be required to function in narrow aisles or passageways.
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
  • Attention to detail
  • Great communication skills
  • Time management skills
  • Able to work well under pressure
  • Must be able to work well with other staff members and supervisors
  • Must have an open availability, flexible and able to work various shifts and over time.
  • 1-2 years Warehouse experience preferred.
  • Familiarity with safety measures in a warehouse
  • Able to work well under pressure
  • Must be able to work well with other staff members and supervisors
  • Must have an open availability, flexible and able to work various shifts and over time.
  • Maintain and promote workplace safety
  • Securing and transferring cash or other assets.

Some of the benefits of being a part of our growing Parts Authority family:

  • Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D
  • Short Term Disability Coverage
  • Voluntary Short Term Disability Coverage
  • Voluntary Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick and Vacation
  • Profit Sharing/401 (k) Plan
  • Employee Discounts on Merchandise
Employment Type: OTHER

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