ZipRecruiter

Log In

1

Returns Associate Jobs in New York (NOW HIRING)

bav

Returns Support Associate 3

Manhattan, NY

$18.75 - $24.25/hr

The Returns associate will assist the Logistics team with all Reverse Logistics processing issues of customer returns. Focusing on creating receive ready returns and correcting return exceptions that ...

New

Focus Camera

Be Seen First

Warehouse Returns Associate

North Brunswick, NJ · On-site

$16 - $17/hr

This position is located within our Returns Department in our North Brunswick, NJ Warehouse. In this role you will inspect the returned products to ensure they are in good condition and have all ...

HR NOW (2)

Returns Processing Associate

Edison, NJ

$16/hr

Returns Processing Associate Responsibilities : The Returns processing associate will manage and process customer returns from the online operation. Task: * Unload pallets and unpack product returns

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs ...

Allied Beverage Group

Returns Coordinator

Elizabeth, NJ · On-site

$21/hr

... Associate recognition, discounts with several vendors and more The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal ...

next page

Showing results 1-20

All JobsReturns Associate JobsReturns Associate Jobs in New York

Returns Associate information

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in New York?

The most popular types of Returns jobs in New York are:

What cities in New York are hiring for Returns Associate jobs?

Cities in New York with the most Returns Associate job openings:

Returns Associate jobs near you
Infographic showing various Returns Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Warehouse Returns Associate

Focus Camera LLC.

North Brunswick, NJ • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Product Tester

We are high volume ecommerce company that sells a wide array of products across many online platforms. We specialize in photography, electronics, audio, and houseware products. Every day we ship thousands of orders to customers, and small percentage of those orders come back to us as customer returns.

We are looking for a Product tester to inspect and test the functionality and condition of those returned products as part of our recovery operations. This position is located within our Returns Department in our North Brunswick, NJ Warehouse.

In this role you will inspect the returned products to ensure they are in good condition and have all their accessories. You will be inspecting a variety of electronics including cameras, printers, binoculars, headphones, microphones, speakers, amps, coffee makers, blenders, etc. Experience with audio equipment, guitars, or other personal electronics is highly preferred for this position.

Our company has been in business for over 50 years and employs over 175 people across three locations (Brooklyn HQ, NJ warehouse, NJ satellite office). Our employees are passionate, smart, hardworking, and considerate - and together they accomplish great things.

Duties and Responsibilities:

  • Inspect functionality and condition of returned merchandise
  • Maintain a log on condition of each product
  • Maintain organized workspace and product flow
  • Enter product information into inventory system

Requirements:

  • Hands on knowledge of cameras, audio (i.e. headphones) and electronic products preferred
  • Experience and knowledge of guitars is a plus
  • Detail oriented
  • Minimum of 2 years product experience
  • Comfortable using computers
  • Attention to detail
  • Candidate must be authorized to work in the US.
  • Good communication skills
  • This position requires standing, bending, kneeling, walking and may include climbing short ladders.

Job Type: Full-time – Not remote

Pay: $16.00 - $17.00 per hour

Job Type: Full-time

Job Type: Full-time

Benefits:


  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Experience:


  • Quality Control Inspectors: 1 year (Preferred)


Work Location: In person