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Returns Associate Jobs in New York (NOW HIRING)

HR NOW (2)

Returns Processing Associate

Edison, NJ

$16/hr

Returns Processing Associate Responsibilities : The Returns processing associate will manage and process customer returns from the online operation. Task: * Unload pallets and unpack product returns

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs ...

Adecco

Warehouse Associate

Dayton, NJ · On-site

$25.74/hr

... return of material. • Inspect condition of returned material prior to completing return ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Adecco

Warehouse Associate

Bayonne, NJ

$25.74/hr

... return of material. • Inspect condition of returned material prior to completing return ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Focus Partners Wealth

Tax Associate

Stamford, CT · On-site

$62K - $83K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Jersey City, NJ · On-site

$60K - $81K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Elizabeth, NJ · On-site

$58K - $78K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

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Returns Associate information

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in New York? The most popular types of Returns jobs in New York are:
What cities in New York are hiring for Returns Associate jobs? Cities in New York with the most Returns Associate job openings:
Returns Associate jobs near you
Infographic showing various Returns Associate job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Returns Associate

Robert Half

Bridgewater, NJ • On-site

$24 - $27/hr

Temporary

Posted 19 days ago

Job description

We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently.


Responsibilities:

• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.

• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.

• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.

• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.

• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.

• Track inventory-related return activity and help ensure product movements are documented correctly across departments.

• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.

  • Minimum of 2 years of experience in customer service, returns processing, order entry, or a related support role.
  • Required: Hands-on experience using ERP systems such as D365, SAP, or similar platforms to process transactions, maintain records, and support daily operations.
  • Intermediate proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
  • Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
  • Excellent attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
  • Experience supporting inventory tracking, logistics coordination, or return-related processes is preferred.
  • Associate degree or additional related education is a plus.
  • Familiarity with Lotus Notes is a plus.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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