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Returns Associate Jobs in Rochester, NY (NOW HIRING)

Tax Associate

Rochester, NY ยท On-site

$58K - $77K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Tax Associate

Geneseo, NY ยท On-site

$56K - $75K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Tax Associate

Rochester, NY

$57K - $77K/yr

Our associates have the opportunity to work with a variety of clients in industries such as ... Responsibilities: * Assist with preparation of various tax returns including individuals, C-Corp, S ...

Tax Associate

Rochester, NY ยท On-site

$57K - $77K/yr

Our associates have the opportunity to work with a variety of clients in industries such as ... Responsibilities: * Assist with preparation of various tax returns including individuals, C-Corp, S ...

Tax Associate

Rochester, NY ยท On-site

$57K - $77K/yr

Our associates have the opportunity to work with a variety of clients in industries such as ... Responsibilities: * Assist with preparation of various tax returns including individuals, C-Corp, S ...

Store Sales Associate

NY ยท On-site

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Store Sales Associate

Rochester, NY

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Store Sales Associate

Rochester, NY

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Store Sales Associate

Irondequoit, NY

$15.50 - $17.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Store Sales Associate

Rochester, NY ยท On-site

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

You'll help customers find products, provide solutions, and handle returns or online pickups. You ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Store Sales Associate

Irondequoit, NY ยท On-site

$15.50 - $17.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Store Sales Associate

Gates, NY

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

You'll help customers find products, provide solutions, and handle returns or online pickups. You ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Store Sales Associate

Rochester, NY ยท On-site

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Store Sales Associate

Rochester, NY ยท On-site

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Store Sales Associate

Rochester, NY

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Warehouse Associate

Batavia, NY ยท On-site

$15.25 - $18/hr

Warehouse Associate Founded in 1945 as Elliott Auto Supply, Factory Motor Parts (FMP) has grown ... Ability to write customer returns accurately * Must be able to handle hazardous materials

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Returns Associate information

See Rochester, NY salary details

$11

$17

$21

How much do returns associate jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for returns associate in Rochester, NY is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.03 per hour, depending on experience, location, and employer.

What are Returns Associates?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What are the main challenges a Returns Associate faces when processing returned items, and how can they effectively manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a Returns Associate, and why are they important?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Rochester, NY are hiring for Returns Associate jobs? Cities near Rochester, NY with the most Returns Associate job openings:

Tax Associate

Focus Partners Wealth

Rochester, NY โ€ข On-site

$58K - $77K/yr

Full-time

Re-posted 10 days ago


Job description

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate. The individual selected for this opportunity will be a part of a dynamic team of professionals working with athletes, entertainers, entertainment industry professionals and other high-net-worth and ultra-high-net-worth individuals.

Primary responsibilities:

  • Analyze, review and compile tax return data.
  • Prepare federal, state and local income tax returns for individuals and businesses.

  • Prepare extensions and assist with tax notices as needed.

  • Prepare quarterly tax estimates and assist with tax projections.

  • Perform work accurately and in a time efficient manner, with strong attention to detail, organization, and follow through.

  • Gain technical knowledge by researching and learning tax laws as required.

  • Analyze client information and offer recommendations for reducing client tax liabilities.

  • Communicate effectively with tax managers, advisors, and their clients in a timely and professional manner.

  • Operate in a fully compliant manner to protect clientsโ€™ and the firmโ€™s information.

  • Act as a resource to the business management team for tax planning, tax research, and ongoing education of tax-related developments.

Qualifications:

  • A Bachelorโ€™s degree in Finance or Accounting with a minimum of 1 + yearsโ€™ relevant experience.
  • A demonstrated focus on preparing individual, S-corporation and partnership tax returns.

  • Superb written and verbal communication skills; strong problem solving, technology, communication and organizational skills.

  • Proficiency in Microsoft Office applications, including Excel, and proven ability to learn other technology.

  • Notable attention to detail, self-initiated follow-through, and outstanding time management.

  • Ability to work individually and in a team atmosphere.

  • The willingness and ability to work additional hours, as needed, during busy season.

Preferred Qualifications:

  • CPA, CPA candidate or EA granting the ability to represent clients before the IRS.

  • Experience preparing multi-state tax returns.

  • Experience with ProSystem fxยฎ Tax, CCH Axcess and BNA Income Taxโ„ข Planner.