Store Sales Associate
$15.50 - $17.75/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
$15.50 - $17.75/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Irondequoit, NY · On-site
$15.50 - $17.75/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Irondequoit, NY · On-site
$15.50 - $17.75/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Gates, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Gates, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Gates, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Gates, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Store Sales Associate
Rochester, NY · On-site
$14.75 - $17/hr
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...
Warehouse Associate
Batavia, NY · On-site
$15.25 - $18/hr
Warehouse Associate Founded in 1945 as Elliott Auto Supply, Factory Motor Parts (FMP) has grown ... Ability to write customer returns accurately * Must be able to handle hazardous materials
Warehouse Associate
Batavia, NY · On-site
$15.25 - $18/hr
Warehouse Associate Founded in 1945 as Elliott Auto Supply, Factory Motor Parts (FMP) has grown ... Ability to write customer returns accurately * Must be able to handle hazardous materials
Warehouse Associate
$15.75 - $18.75/hr
Unybrands is looking for a full-time Warehouse Associate to work in our Victor, NY facility. We're ... Handle all returns & determine reclamation of the product * Help develop and maintain brand ...
Warehouse Associate
$15.75 - $18.75/hr
Unybrands is looking for a full-time Warehouse Associate to work in our Victor, NY facility. We're ... Handle all returns & determine reclamation of the product * Help develop and maintain brand ...
Cashier Associate - Part Time
Rochester, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Rochester, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Irondequoit, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Irondequoit, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Canandaigua, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Canandaigua, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Rochester, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Rochester, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Webster, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
Cashier Associate - Part Time
Webster, NY · On-site
$16/hr
Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...
CVS Health - Retail Store Associate - Apply Now
Brockport, NY · On-site
$14 - $18/hr
Retail Store Associates are responsible for providing customer service, operating registers, stocking shelves, organizing merchandise, assisting customers with finding products, processing returns ...
CVS Health - Retail Store Associate - Apply Now
Brockport, NY · On-site
$14 - $18/hr
Retail Store Associates are responsible for providing customer service, operating registers, stocking shelves, organizing merchandise, assisting customers with finding products, processing returns ...
CVS Health - Retail Store Associate - Apply Now
Rochester, NY · On-site
$14 - $18/hr
Retail Store Associates are responsible for providing customer service, operating registers, stocking shelves, organizing merchandise, assisting customers with finding products, processing returns ...
CVS Health - Retail Store Associate - Apply Now
Rochester, NY · On-site
$14 - $18/hr
Retail Store Associates are responsible for providing customer service, operating registers, stocking shelves, organizing merchandise, assisting customers with finding products, processing returns ...
Returns Associate information
See Rochester, NY salary details
$11.15 - $12.10
1% of jobs
$12.10 - $13.04
2% of jobs
$13.04 - $13.99
5% of jobs
$13.99 - $14.94
11% of jobs
$15.29 is the 25th percentile. Wages below this are outliers.
$14.94 - $15.89
16% of jobs
The median wage is $16.63 / hr.
$15.89 - $16.84
19% of jobs
$16.84 - $17.79
18% of jobs
$18 is the 75th percentile. Wages above this are outliers.
$17.79 - $18.74
12% of jobs
$18.74 - $19.69
10% of jobs
$19.69 - $20.63
4% of jobs
$20.63 - $21.58
2% of jobs
$11
$17
$21
How much do returns associate jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for returns associate in Rochester, NY is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.03 per hour, depending on experience, location, and employer.
What is a returns associate?
Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.
What skills and qualifications are needed to be a returns associate?
To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.
What challenges does a returns associate face when processing returned items, and how can they manage them?
Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.
What is the difference between Returns Associate vs Customer Service Representative?
| Returns Associate | Customer Service Representative |
|---|---|
| Handles product returns, exchanges, and refunds at retail or warehouse locations | Provides general customer support, answers inquiries, and resolves issues across various channels |
| Requires knowledge of return policies, inventory management, and POS systems | Requires communication skills, problem-solving, and product knowledge |
| Work environment often includes retail stores or warehouses | Work environment includes call centers, retail stores, or online support |
| Commonly employed in retail, e-commerce, and logistics industries | Employed across multiple industries including retail, telecom, and service sectors |
While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.
What are the most commonly searched types of Returns jobs in Rochester, NY?
The most popular types of Returns jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Returns Associate jobs?
Cities near Rochester, NY with the most Returns Associate job openings:
Citi Trends rating
4.1
Based on 60 frontline employees who took The Breakroom Quiz
104th of 104 rated fashion retailers
Job description
Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest chains in the value-priced urban apparel industry. We're growing, so if you've ever wanted a chance to lead the way, this is it.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Processing freight
- Assisting with the taking price changes/markdowns
- Balances his/her register according to company policy
- Calls out prices for customer when ringing register transaction
- Bags merchandise efficiently when completing a customer's transaction
- Handles all cash, checks and credit cards correctly and by company policy
- Obtains management approval when needed for returns, voids and checks
- Handles maintenance and housekeeping duties as assigned
- Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
- Follows all safety procedures
- Must keep a professional, neat appearance, including wearing a name tag
- Assists management in merchandising sales floor according to stock level.
- Assists management with any tasks requested per company policy.
- Explains our exchange/refund policies to customers after transactions.
- Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies
Job Requirements:
- High school diploma or equivalent
- Excellent communication and organizational skills
- Ability to work a flexible schedule including nights and weekends.
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
What Citi Trends employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Citi Trends
Sourced by ZipRecruiter
Industry
Apparel and accessories stores
Company size
1,001 - 5,000 Employees
Headquarters location
Savannah, GA, US
Year founded
1946