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Returns Associate Jobs in Pennsylvania (NOW HIRING)

DPDHL

Returns Processor

Lebanon, PA · On-site

$17.95/hr

Returns Processor Shift: 2nd Shift Hours: 3pm-1:30am Days: Monday-Thursday Pay: $17.95 per hour ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DHL

Returns Processor

Lebanon, PA · On-site

$17.95/hr

Returns Processor Shift: 2nd Shift Hours: 3pm-1:30am Days: Monday-Thursday Pay: $17.95 per hour ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

REVOLVE

Assistant Returns Liaison

Shoemakersville, PA · On-site

$17 - $17.25/hr

In return, we promise to keep REVOLVE a company where inspired people will always thrive. To take a ... Accordingly, associates may be asked to perform duties that are outside the specific functions that ...

New

Tti

RTV Returns Inspector - Pittston, PA

Pittston, PA

$42K/yr

RTV RETURNS INSPECTOR - Techtronic Industries, NA (TTI) About Us: TTI is a world-class leader in ... Maintain constant communication with The Home Depot associates working in the facility. * Clearly ...

PeopleShare Inc

Warehouse Associate

Middletown, PA · On-site

$16.50/hr

Warehouse Associate - Let's get started! PeopleShare is hiring now - Warehouse Associate in the ... Process returns and inspect products according to quality standards * Receive, verify, and organize ...

PeopleShare

Warehouse Associate

Middletown, PA

$16.50/hr

Warehouse Associate - Let's get started! PeopleShare is hiring now - Warehouse Associate in the ... Process returns and inspect products according to quality standards * Receive, verify, and organize ...

Clark Associates

Front End Associate

Camp Hill, PA · On-site

$13.75 - $17.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Clark Associates

Front End Associate

Wyomissing, PA · On-site

$15.50 - $18.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

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Returns Associate information

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in Pennsylvania? The most popular types of Returns jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Returns Associate jobs? Cities in Pennsylvania with the most Returns Associate job openings:
Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Returns Desk Associate

San Francisco Art Institute

Philadelphia, PA • On-site

$17.05 - $21.32/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

What This Position is All About
Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.
Who You Are:
  • You have strong interpersonal skills, and are customer service orientated
  • Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
  • Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
  • Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

You Also Have:
  • Ability to work a flexible schedule as per business needs & adheres to dependability standards
  • Demonstrates attention to detail and keeps personal work space organized
  • Ability to influence team to follow store policies & procedures to help in decision-making

As The Returns Associate, You Will:
  • Daily functions including but not limited to following:
    • Opening/ Closing of digital return register
    • Maintain a neat and organized environment
    • Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
    • Ensure product is secured to standard
    • Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
    • Resolve customer issues both internal and external
    • May also support other related Specialized Operations functions such as but no limited to: Cash Reconciliation, Gift Card Events, Jewelry Operations etc
  • Collaboration between multi-work streams such as:
    • Ensure when return is completed that the return printout is attached to each item
    • Communicate with Merchandise Operations Team, Asset Protection team & Assistant General Manager of Operations
  • Communication:
    • Follow up on necessary reporting, and escalates potential issues for resolution
    • Liaison between clients and store
  • Ad hoc responsibilities as needed

Your Life and Career at SFA:
  • Be a part of a team of disruptors focused on stores and redefining the luxury experience.
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time Associates (including medical, vision and dental)
  • An amazing Associate discount

Salary and Other Compensation:
The starting hourly rate for this position is between [$17.05-21.32 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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