ZipRecruiter

Log In

1

Returns Associate Jobs in Lancaster, PA (NOW HIRING)

RKL

Associate 2027 - Tax, Audit, Small Business

Lancaster, PA · On-site

$56K - $75K/yr

Tax Associate The Associate is responsible for preparing tax returns and completing working papers for assigned clients. They help clients improve their tax function to control risk and facilitate ...

Clark Associates

Front End Associate

Lancaster, PA · On-site

$15.50 - $18.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Clark Associates

Front End Associate

Wyomissing, PA · On-site

$15.50 - $18.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Orrstown Bank

Fiduciary Management Associate

York, PA · On-site

The Fiduciary Management Associate plays a crucial role in ensuring that our clients' financial ... Coordinate agent for trust returns, and 990 returns with area Certified Public Accounting firms.

H&R Block

Tax Associate

MD · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Rising Sun, MD · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

York, PA · On-site

$57K - $76K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Hummelstown, PA · On-site

$55K - $73K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Lancaster, PA · On-site

$56K - $75K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Lancaster, PA · On-site

$56K - $75K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Elizabethtown, PA · On-site

$52K - $70K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

York, PA · On-site

$57K - $76K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Gap, PA · On-site

$55K - $73K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Wernersville, PA · On-site

$54K - $72K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

York, PA · On-site

$57K - $76K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

PA · On-site

$56K - $75K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Willow Street, PA · On-site

$51K - $68K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

York, PA · On-site

$57K - $76K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

next page

Showing results 1-20

All JobsReturns Associate JobsReturns Associate Jobs in Lancaster, PA

Returns Associate information

See Lancaster, PA salary details

$10

$16

$21

How much do returns associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for returns associate in Lancaster, PA is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $17.74 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in Lancaster, PA?

The most popular types of Returns jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Returns Associate jobs?

Cities near Lancaster, PA with the most Returns Associate job openings:

Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Lancaster, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,988 per year, or $16.8 per hour.

Associate 2027 - Tax, Audit, Small Business

RKL

Lancaster, PA • On-site

$56K - $75K/yr

Full-time

Posted 4 days ago

Job description

Tax Associate
The Associate is responsible for preparing tax returns and completing working papers for assigned clients. They help clients improve their tax function to control risk and facilitate better decision making. Associates act as strategic consultants by providing advice and helping organizations and individuals understand various tax implications. The Associate provides exceptional client service as a trusted business advisor. Responsibilities include:
  • Work as part of a team reviewing tax strategies, ensuring tax compliance and increasing post tax profits to achieve the best corporate and individual tax practices for our clients
  • Independently prepare tax returns, working with a variety of entities such as corporations, partnerships, estates, trusts and non-profits across various industries
  • Assist on tax-related projects on an ad hoc basis
  • Review data input and resolve technical tax issues; respond to inquiries from the IRS and other taxing authorities
  • Provide guidance to Tax Interns in the scanning and preparation of tax returns
  • Answer client calls and emails in timely manner and with a solution-oriented approach
  • Ensure client deliverables are completed within expectations
  • Identify and introduce other firm services based on client needs and discovered opportunities
  • Keep up to date with local and national business and economic issues
  • Participate in continuous learning activities and active research to improve and develop technical expertise; apply learned concepts
  • Collaborate with leader to identify opportunities for efficiencies and proactive engagement management

Audit Associate
The Associate helps clients solve complex business issues from strategy to execution. They provide valuable insights in managing risk and improving business performance and overall financial reporting processes. They keep clients regularly informed about their financial progress and developments that may impact the business. Responsibilities include:
  • Assist in detailed testing procedures of the balance sheet and income statement accounts as well as preparation and testing of financial statements and disclosures
  • Review and audit business transaction cycles such as treasury, cash, capital expenditures, and other income and expenses
  • Visit client onsite for required audits and/or other financial inquiries
  • Answer client calls and emails in a timely manner and with a solution-oriented approach
  • Produce quality service and statements for the in-charge to review with minimal corrections
  • Review audit issues and review financial information using available technology tools and research engines
  • Read prior year financial statements and client website and actively seek out information from team members to gain understanding of client business and industry
  • Proactively inform engagement team of work status and request information from client as needed
  • Ensure client deliverables are met within expectations
  • Develop an understanding of other firm services and application in relationship to client needs
  • Keep up to date with local and national business and economic issues
  • Participate in continuous learning activities and active research to improve and develop technical expertise; apply learned concepts
  • Collaborate with leader to identify opportunities for efficiencies and proactive engagement management

Small Business Associate
The Associate is responsible for working with clients on general bookkeeping, financial statement preparation, business and individual tax returns. They ensure all work papers, journal entries and tax documents are completed diligently, in a timely manner and as efficiently as possible. Associates provide exceptional client service as a trusted business advisor. Responsibilities include:
  • Prepare necessary work papers, journal entries, financial statements and prepare tax returns for review by the in-charge
  • Onsite client work as deemed necessary
  • Answer client calls and emails in timely manner and with a solution-oriented approach
  • Produce quality documentation, financial statements and tax returns for review with minimal corrections
  • Develop understanding of relationship of financial statement outcome to tax implications to client
  • Read prior year financial statements, tax returns and client website and actively seek out information from team members to gain understanding of client business and industry
  • Prepare tax returns and conduct self-review of work before submission to in- charge/reviewer
  • Proactively inform engagement team of work status and request information from client as needed
  • Ensure client deliverables are met within expectations
  • Develop an understanding of other firm services and application in relationship to client needs
  • Keep up to date with local and national business and economic issues
  • Participate in continuous learning activities and active research to improve and develop technical expertise; apply learned concepts
  • Collaborate with leader to identify opportunities for efficiencies and proactive engagement management

Success Factors
People Management/Relationships
  • Takes initiative to be a team player (seeks out opportunities to help others)
  • Treats everyone with respect
  • Develops loyalty and trust with team
  • Successfully adapts to different personalities and working styles
  • Proactively and effectively communicates information regarding status issues to team members
  • Holds self-accountable for assigned work; seeks continuous feedback to learn and develop in role; open to new ideas and suggestions

Business Growth (if applicable)
  • Possesses an understanding of RKL's business (service lines, competitors) and client service capabilities and the impact of technology upon the firm's growth and success

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills
  • Excellent organization skills and strong attention to detail
  • Multitasker with the ability to prioritize work accordingly
  • Excellent verbal and written communication skills with strong client service focus
  • Strong analytical and interpersonal skills

  • Understanding of general accounting and tax principles and willingness to learn, drive for self-improvement
  • Working knowledge of Microsoft Office suite products and technologically-savvy
  • Self-motivated and willingness to enhance accounting and advisory knowledge
  • Excellent attention to detail with the ability to manage multiple projects
  • Proficiency with Microsoft Word, Excel and Outlook
  • Excellent organizational skills with a strong attention to detail

Education, Experience and Certifications
  • Bachelor's degree in Accounting; graduating students should have 150 credit hours and a GPA of 3.0 or above
  • Actively pursuing CPA licensure, if not already obtained

Essential Functions
  • Regularly required to perform manual tasks, concentrate, think, learn, communicate, sit, stand, walk, use hands and fingers, grasp, handle or feel objects, reach with arms, talk and hear
  • Must be able to remain in a stationary position as needed
  • The person in this position needs to occasionally move about inside the office and on site at client locations, stoop, kneel, crouch, push and pull
  • Vision abilities required include close vision, distance vision and the ability to adjust focus.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
  • Ability to communicate in a professional manner and exchange information with internal and external actors as needed
  • Ability to lift/carry up to 20 pounds
  • Ability to work outside of normal business hours and weekends as needed
  • Ability to travel to local and non-local clients and events as needed, overnight travel may be required
  • This job description is subject to change at any time and employee will be given additional responsibilities as assigned

Salary Range:
$60,000 - $70,000

Apply