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Returns Associate Jobs in North Carolina (NOW HIRING)

Almac Group

Returns Warehouse Admin Assistant

Durham, NC · On-site

$16.50 - $20/hr

The Returns Warehouse Administrative Assistant will be responsible for carrying out all ... Associate's degree 1 - 2 years' experience - Administrative Assistant in a warehouse pharmaceutical ...

Carvana

Vehicle Condition Associate

Concord, NC · On-site

$18 - $19/hr

Vehicle Condition Associate I Pay Range: $18-$19/hr Position Overview: This entry level position is responsible for accurately assessing, documenting and maintaining the status and appearance of ...

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Returns Associate information

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in North Carolina?

The most popular types of Returns jobs in North Carolina are:

What cities in North Carolina are hiring for Returns Associate jobs?

Cities in North Carolina with the most Returns Associate job openings:

Returns Associate jobs near you
Infographic showing various Returns Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Furniture Returns Associate II - Pay $15-18/hr dep

Our Company

Dunn, NC • On-site

$50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Accurately move furniture throughout the facility using internal computer systems.

  • Identify damage to furniture and select the proper warehouse for distribution.

  • Properly space and stack goods in shop locations.

Rooms To Go rating

7.1

Company rating: 7.1 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

21st of 63 rated furniture retailers

Job description

Rooms To Go

Furniture Returns Associate II

Starting Salary: Starting pay $17 per hour

Earn $50 additional weekly bonus for working certain shifts based on location

Plus medical, dental, vision and other benefits available for associates who want them

Individual Medical Benefits starting at $10 per week

Employee discounts on Rooms To Go furniture purchases


Join our TEAM

Look around. Does it seem like we're nearly everywhere? That's because we are! With 8,500 employees and 200+ locations, Rooms To Go is one of the largest and fastest growing furniture retailers in the US.

As a financially stable, 29 year old company focused on expansion, there's never been a better time to join the Rooms To Go Family. We continue to grow, which provides amazing opportunities for our team members to expand their careers.


What you'll be doing:

      Accurate movement of product throughout the facility using internal computer system

      Identify damage to furniture, select proper not available for stock warehouse for distribution

      Properly space & stack goods in shop locations

      Perform other duties as assigned by supervisor

What we're looking for:

      Be at least 18 years of age

      Able to submit to a Drug Test and Background Investigation

      Able to lift, push and pull up 50 lbs.

      Ability to operate equipment (such as forklift) a plus

      Possess good communication skills

      Must be computer savvy, Excel knowledge

      Ability to differentiate color

      Able to follow directions and work safely

      Ability to work in a non air-conditioned environment

 

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Associate discounts including furniture
  • Company paid life and disability insurance 
  • Paid time off
  • Employee Assistance Program
  • Wellness Programs
  • And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S. 

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