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Retention Representative Jobs in California (NOW HIRING)

Nexus HR

Sales Representative

Sacramento, CA · On-site

$75K - $85K/yr

Sales Representative - Sacramento, CA Hybrid, remote + on-site Compensation: $75,000 - $85,000 ... Provide ongoing client support to ensure satisfaction, retention, and cross-sell opportunities.

Nexus HR Services

Sales Representative

Sacramento, CA · Hybrid

$75K - $85K/yr

Sales Representative - Sacramento, CA Hybrid, remote + on-site Compensation: $75,000 - $85,000 ... Provide ongoing client support to ensure satisfaction, retention, and cross-sell opportunities.

Nexus HR Services

Sales Representative

Sacramento, CA · Hybrid

$75K - $85K/yr

Sales Representative - Sacramento, CA Hybrid, remote + on-site Compensation: $75,000 - $85,000 ... Provide ongoing client support to ensure satisfaction, retention, and cross-sell opportunities.

wm

Customer Service Representative

Sonora, CA · On-site

$18.94/hr

Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully highlight the features and benefits of WM products and services to increase revenue and retain at ...

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All JobsRetention Representative JobsRetention Representative Jobs in California

Retention Representative information

See California salary details

$29.6K

$59.6K

$75K

How much do retention representative jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention representative in California is $59,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by retention representatives, and how are they typically addressed in the workplace?

Retention Representatives often encounter challenges such as handling difficult customer conversations, managing high call volumes, and meeting retention targets. To address these, employers usually provide comprehensive training in communication, negotiation, and conflict resolution. Additionally, many teams foster a supportive environment through regular coaching, peer collaboration, and access to customer data tools that help personalize interactions. This structure not only helps representatives maintain high performance but also encourages continuous skill development and job satisfaction.

What is the difference between Retention Representative vs Customer Service Representative?

AspectRetention RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in sales or customer relationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, client accounts, sales-focused settingsCall centers, retail, service industries, office settings
Employer & Industry UsageTelecom, cable, subscription services, insuranceRetail, hospitality, telecom, healthcare
Search & Comparison IntentFocus on customer retention, reducing churn, upsellingHandling inquiries, resolving issues, providing information

While both roles involve customer interaction, Retention Representatives focus on maintaining customer loyalty and reducing churn, often through upselling and personalized outreach. Customer Service Representatives primarily handle inquiries and resolve issues to ensure customer satisfaction. The roles overlap in communication skills and work environments but differ in their primary objectives.

What are the key skills and qualifications needed to thrive as a retention representative?

To thrive as a Retention Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and data tracking tools is often required. Excellent communication, active listening, and resilience help candidates stand out in handling challenging customer interactions. These skills are crucial for effectively addressing concerns, maintaining customer loyalty, and achieving retention goals.

What is a retention representative?

Retention Representatives are professionals who work to keep existing customers or clients satisfied and prevent them from leaving a company or service. They typically handle customer concerns, address issues, and offer solutions or incentives to encourage loyalty. Their goal is to build strong relationships, resolve problems quickly, and maintain high levels of customer satisfaction, ultimately reducing customer churn. Retention Representatives often work in industries like telecommunications, insurance, and subscription services.
What are popular job titles related to Retention Representative jobs in California? For Retention Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Retention Representative jobs in California look for? The top searched job categories for Retention Representative jobs in California are:
What are popular job titles related to Retention Representative jobs in CA? For Retention Representative jobs in CA, the most frequently searched job titles are:
Retention Representative jobs near you
Infographic showing various Retention Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $59,637 per year, or $28.7 per hour.

Sales Development Representative

Retain.ai

San Francisco, CA • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description

Retain is a cloud platform that provides companies with a 360 degree view of the cost to service and support their customers. By integrating with the applications teams already use, Retain connects millions of data points across dozens of systems to seamlessly create a detailed picture of the 'cost-to-serve' an individual customer. This data allows companies to optimize (i) pricing & profitability, (ii) resource allocation, (iii) customer segmentation and more across their entire customer base.

Steve Anderson (first investor in Instagram, SoFi, PagerDuty, ExactTarget, Heroku, StitchFix and 40+ more profitable exits) of Baseline Ventures recently led our Series Seed funding, bringing total funding raised to date to $4.5M. Our team is led by experienced founders from LiveRamp ($4B market cap NYSE: RAMP) and made up of talented people from world class technology companies and top schools (Harvard, Stanford, UC Berkeley, Waterloo).

Since the beginning of 2018, we've had fantastic customer traction (currently signing more than one customer per week) and now we're looking to accelerate our customer growth with the addition of a new Sales Development Representative. It's an incredible role for someone who wants to take on a lot of ownership, experience massive personal growth every month, and work with talented, collaborative, and friendly people who love what they do.

You can learn more about our team and values here: https://www.retain.ai/meet-the-team

Job Description

Responsibilities:

  • Generate and close new business opportunities to fuel the Retain customer pipeline.
  • Work closely with the Head of Business Development to develop targeted lists, call strategies, and messaging to drive opportunities for new business.
  • Prospect into cold accounts and warm leads at some of the largest SaaS and professional services companies.  Conduct high level conversations with Senior Executives in target accounts.
  • Achieve or exceed monthly and quarterly quotas of qualified opportunities.
Qualifications

What We're Looking For:

  • People not afraid to take a risk and are comfortable with the ambiguity of a startup environment.
  • Individuals who are excited about SaaS, big data, and artificial intelligence.
  • Self-starters with track records of success in their professional and personal or collegiate lives.
  • Someone who acquires more skills and takes on more responsibility as the company's growth accelerates.
  • Demonstrated ability to receive and incorporate feedback.

Requirements:

  • 2 - 5 years of work experience in a fast-paced environment (SDR and/or AE experience preferred).
  • Ability to understand customer requirements and identify potential Retain solutions to fulfill requirements.
  • Excellent customer-facing skills. Naturally articulate and excellent written communication.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to constantly learn and solve new challenges that come your way.
  • Easy to get along with, nice, fun, smart, ethical, and low-maintenance.
  • Bachelor's degree or equivalent work experience required.
Additional Information

Employee Benefits:

  • Own equity in the company. Every employee is a stakeholder in our future.
  • Participate in a thriving culture. We host events such as weekly team dinners, monthly team events (e.g., rock climbing, karaoke, etc), hack weeks, and our annual camping trip "ReTent."

Apply