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Retention Manager Jobs in Utah (NOW HIRING)

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Canopy

Account Manager, SMB

Draper, UT

Account Manager, SMB Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in Draper ... Track retention opportunities and outcomes to support improvements in Net Revenue Retention (NRR)

Canopy

Account Manager, SMB

Draper, UT · On-site

Account Manager, SMB Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in Draper ... Track retention opportunities and outcomes to support improvements in Net Revenue Retention (NRR)

Canopy

Account Manager, SMB

Draper, UT · On-site

Account Manager, SMB Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in Draper ... Track retention opportunities and outcomes to support improvements in Net Revenue Retention (NRR)

Avetta, LLC

Supplier Relationship Manager

Lehi, UT · Hybrid

This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes ...

Avetta, LLC

Supplier Relationship Manager

Lehi, UT · On-site

This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes ...

Pacaso

Owner Experience Manager

Park City, UT · On-site

Manage a defined portfolio of owners within a specific region * Serve as the primary relationship ... Conduct retention-focused discovery while providing informed guidance on resale timing and ...

Pacaso

Owner Experience Manager

Salt Lake City, UT

Manage a defined portfolio of owners within a specific region * Serve as the primary relationship ... Conduct retention-focused discovery while providing informed guidance on resale timing and ...

New

Real Property Management Utah County

Be Seen First

Portfolio Manager

Orem, UT · On-site

$58K - $62K/yr

Ensure a high level of owner satisfaction and retention. Property Management * Manage an assigned portfolio of residential rental properties. * Ensure properties comply with company standards, lease ...

Caselle

Account Manager - Sales

Provo, UT

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT · On-site

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT · On-site

$70K - $170K/yr

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT · On-site

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

Caselle

Account Manager - Sales

Provo, UT · On-site

Account Manager Location: Remote (Hybrid Optional) | Travel Required (~10-20%) About Caselle At ... You protect retention through proactive engagement, and you grow revenue through upsell, cross-sell ...

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Showing results 41-60

All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Utah

Retention Manager information

See Utah salary details

$22.1K

$47.4K

$76.7K

How much do retention manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for retention manager in Utah is $47,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,893.00 and $53,231.00 per year, depending on experience, location, and employer.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are popular job titles related to Retention Manager jobs in Utah?

For Retention Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Utah look for?

The top searched job categories for Retention Manager jobs in Utah are:

What cities in Utah are hiring for Retention Manager jobs?

Cities in Utah with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $47,394 per year, or $22.8 per hour.

Customer Success Manager

Flex Dental

Provo, UT • On-site

Full-time

Re-posted 8 days ago

Job description

About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.
The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.
JOB RESPONSIBILITIES
Customer Retention & Success
  • Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
  • Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
  • Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
  • Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
  • Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.

Customer Adoption & Growth
  • Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
  • Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
  • Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
  • Clearly communicate pricing changes while reinforcing the value customers receive from the platform.

Customer Advocacy & Cross-Functional Collaboration
  • Document customer feedback, trends, and root causes contributing to churn risk.
  • Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
  • Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
  • Recommend process and product improvements based on recurring customer feedback and retention trends.

Operational Excellence
  • Monitor reporting and customer health data to proactively identify emerging retention risks.
  • Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
  • Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
  • Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
  • Support ownership transfer processes by coordinating required documentation and cross-functional activities.
  • Perform other duties as assigned.

JOB QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent

EXPERIENCE
  • A minimum of 1 year previous customer success, training, call center or technical support experience
  • Experience as a customer success/retention account manager in dental software
  • Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred

KNOWLEDGE AND SKILLS
  • An understanding of common industry standard business practices as related to the dental or medical professions
  • Experience with software in a SaaS environment
  • Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
  • Excellent verbal and written communication skills, particularly phone and email correspondence
  • Basic knowledge of computer hardware, database structure and network troubleshooting

Apply