Retention Account Manager Jobs in Michigan (NOW HIRING)

Who We Are:

Knight Watch, Inc. is Michigan’s fastest-growing security integration and building automation company. We proudly serve some of the state’s leading healthcare, education, and industrial organizations, helping create buildings that are safer, smarter, and more efficient. At Knight Watch, we believe every person and every role matters. The work you do here contributes to something bigger—supporting our customers, strengthening our team, and helping deliver an experience defined by excellence, innovation, and care. We are committed to giving our employees the tools, support, and opportunities they need to succeed both at work and beyond.

We are a trusted one-stop partner for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, everything we do is focused on creating lasting value for our customers and delivering work that truly matters.

Knight Watch specializes in integrated building solutions, including access control, video surveillance, security systems, fire systems, HVAC controls, building automation, and lighting controls.

Position Overview:

At Knight Watch, how we serve our customers matters.

The Sales Account Manager is responsible for managing and growing a portfolio of small-to-medium commercial clients while developing the skills necessary to advance into an Account Executive role. This position focuses on retaining existing customers, pursuing inbound and business development opportunities, preparing proposals and bids, and supporting larger strategic pursuits. Working closely with Solution Architects, Sales Operations Specialists, and senior sales leaders, the Sales Account Manager plays an important role in delivering exceptional customer experiences and driving continued growth.

We are seeking a Sales Account Manager for our Novi, MI location, someone who reflects our core values of Dedicated, Confident, Fun, Team Player, and Problem Solver and is committed to delivering outstanding service.

Why You’ll Love Knight Watch, Inc.:

• Join a winning team built on our core values of being Dedicated, Confident, Fun, a Team Player, and a Problem Solver—where shared success and strong execution matter every day.
• Enjoy a strong benefits package with medical, dental, and vision coverage, plus a company match to your 401(k)—because investing in our people matters.
• Recharge and celebrate with seven paid holidays each year as part of a company that values balance, energy, and long-term success.
• Build your future with competitive pay and a personalized growth roadmap that rewards progress, learning, and achievement.
• Take the time you need with paid time off for vacation, personal days, and life’s important moments—because well-being matters.
• Stay connected with the option of a company phone or your own iPhone with monthly reimbursement, giving you flexibility that supports how you work best.
• Keep learning and growing with tuition reimbursement of up to $1,500 per semester as part of our investment in your development.
• Be part of a strong team culture built on connection, accountability, and shared success.
• Start with a strong onboarding process, a dedicated mentor, and hands-on training that prepares you to contribute from day one.

Key Responsibilities:

• Build, manage, and grow an assigned portfolio of commercial accounts through strong relationships, proactive communication, and consistent follow-through.
• Identify customer needs, uncover growth opportunities, and connect customers with Knight Watch solutions that create lasting value.
• Pursue inbound leads, assigned opportunities, and self-directed prospecting with energy, professionalism, and a customer-first mindset.
• Guide opportunities through discovery, qualification, solution alignment, proposal delivery, and follow-up.
• Prepare accurate proposals, quotes, RFP responses, and customer communications that reflect company standards and customer needs.
• Partner with Solution Architects, Sales Operations Specialists, Account Executives, and Enterprise Account Directors to support smooth handoffs, complete documentation, and strong customer outcomes.
• Participate in pipeline reviews, forecasting discussions, and sales team meetings while keeping CRM records, activity tracking, and opportunity data accurate and current.
• Engage in ongoing sales, product, and technology training to continue building skills, confidence, and career growth.

What Success Looks Like in this Role:

• Builds trusted, long-term customer relationships that create loyalty, confidence, and continued growth.
• Keeps opportunity data and forecasting accurate so the team can make smart, timely business decisions.
• Delivers clear, timely, and professional proposals and communications that make customers feel supported and well informed.
• Looks for meaningful ways to expand customer relationships, solve problems, and create additional value.
• Works well with technical teams, sales leaders, and support functions to create a smooth, team-first customer experience.
• Grows steadily toward an Account Executive role by embracing training, coaching, feedback, and increasing responsibility.
• Represents Knight Watch’s core values—Dedicated, Confident, Fun, Team Player, and Problem Solver—in every customer and team interaction.

Skills & Traits Needed to Win:

• Builds strong relationships and delivers customer service that makes people feel valued, supported, and confident in Knight Watch.
• Communicates clearly and professionally in writing, conversation, and presentations.
• Stays organized, pays attention to the details, and follows through so work is completed accurately and on time.
• Learns new technology with curiosity and confidence, then explains solutions in a way customers can understand.
• Works well with others across departments and contributes to a positive, team-first culture.
• Solves problems, manages time well, and keeps priorities moving forward.
• Uses CRM systems, Microsoft Office applications, and quoting tools effectively to support strong sales execution.
• Brings motivation, coachability, and a commitment to getting better every day.

Education & Experience

• Brings sales, account management, customer relationship, or business development experience that supports success in a B2B environment.
• Has experience preparing quotes, proposals, bids, or customer presentations, or is motivated to build those skills with the support of our team.
• Understands physical security, technology solutions, systems integration, or related industries, or brings the curiosity and drive to learn them quickly.
• Values growth, hands-on learning, and continuous improvement; formal education is welcome, but practical experience, strong character, and a commitment to winning as a team are just as important.

Work Location & Hours:

Location: Novi, Michigan

Schedule: Full-time position with a schedule designed to support customer needs, team collaboration, and strong sales execution.

Travel: Regular travel is required to customer sites, company meetings, and training events. This travel is an important part of building relationships, supporting customers, and staying connected with the Knight Watch team.

Work Environment: This role combines office-based work with regular customer visits, meetings, and events. The Account Manager will stay actively engaged with customers, sales team members, and technical staff to support strong communication, teamwork, and customer success.