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Retention Account Manager Jobs in Michigan (NOW HIRING)

Vidosh North

Landscape Account Manager

Petoskey, MI · On-site

$55K - $75K/yr

Managing client renewals and working to retain accounts through positive experiences and high-quality service delivery; * Collaborating with internal teams to coordinate daily, weekly, and seasonal ...

Vidosh North

Landscape Account Manager

Petoskey, MI · On-site

Managing client renewals and working to retain accounts through positive experiences and high-quality service delivery; * Collaborating with internal teams to coordinate daily, weekly, and seasonal ...

Vidosh North

Landscape Account Manager

Petoskey, MI · On-site

$55K - $85K/yr

Managing client renewals and working to retain accounts through positive experiences and high-quality service delivery; * Collaborating with internal teams to coordinate daily, weekly, and seasonal ...

Vidosh North

Landscape Account Manager

Petoskey, MI

$55K - $75K/yr

Managing client renewals and working to retain accounts through positive experiences and high-quality service delivery; * Collaborating with internal teams to coordinate daily, weekly, and seasonal ...

DJ's Landscape Management

Account Manager

Kalamazoo, MI

$50K - $95K/yr

The Account Manager's main focuses are customer retention, offering landscape enhancement solutions, and adding new customers to their portfolio. Team Member Benefits * Compensation (base salary ...

Automotive Manufacturer

Account Manager

Wixom, MI · On-site

The Account Manager plays a crucial role in ensuring the satisfaction and retention of our clients within the manufacturing sector. This position is responsible for developing and maintaining strong ...

DJ's Landscape

Account Manager

Kalamazoo, MI · On-site

$50K - $95K/yr

The Account Manager's main focuses are customer retention, offering landscape enhancement solutions, and adding new customers to their portfolio. Team Member Benefits * Compensation (base salary ...

Liberty Security Group

Account Manager

Detroit, MI

Account Managers at LSG are accountable for the day-to-day operations of an assigned account ... You will build, improve, and maintain relationships with clients and employees; develop and retain ...

THOMSON REUTERS

Account Manager

Ann Arbor, MI · Remote

Account Manager, CoCounsel Tax The Account Manager,CoCounselTax Migration & Growth isaquota-carrying sales roleresponsible for driving revenue, retention, and expansion acrossnew prospects ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Michigan

Retention Account Manager information

See Michigan salary details

$25.7K

$57.4K

$92.4K

How much do retention account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention account manager in Michigan is $57,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $68,400.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are the most commonly searched types of Retention Account jobs in Michigan? The most popular types of Retention Account jobs in Michigan are:
What are popular job titles related to Retention Account Manager jobs in Michigan? For Retention Account Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Michigan look for? The top searched job categories for Retention Account Manager jobs in Michigan are:
What cities in Michigan are hiring for Retention Account Manager jobs? Cities in Michigan with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,365 per year, or $27.6 per hour.

Landscape Account Manager

Vidosh North

Petoskey, MI • On-site

$55K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Vidosh North is a leading landscape design company that creates stunning and sustainable outdoor spaces. Since 2007, Vidosh North has been committed to delivering exceptional results tailored to each client’s vision. Joining their team means being part of a company that values creativity, precision, and customer satisfaction.

As a Landscape Account Manager, you will be the primary point of contact for a portfolio of residential landscape maintenance clients. You’ll be responsible for delivering exceptional service, managing quality assurance, and driving enhancement sales. This role blends relationship management with project oversight, allowing you to directly impact both customer satisfaction and company growth. You will oversee enhancement proposals from concept through project completion while also ensuring high standards are maintained across all maintenance services.

We offer a fun, collaborative team environment with a competitive salary range based on experience. Our goal is to ensure that your compensation reflects your value and expertise as part of our team. This role includes benefits such as health insurance, 401(k) matching, paid time off, and professional development opportunities. This is a full-time position, Monday–Friday from 7:00 am–4:00 pm.


Responsibilities for the Landscape Account Manager include:

  • Building and maintaining strong client relationships through regular site visits, communication, and service updates;
  • Creating enhancement designs and proposals that align with client goals and budgets, and successfully closing sales;
  • Serving as the project manager for enhancement work, overseeing procurement, scheduling, and execution in collaboration with the Production Manager;
  • Monitoring contract performance and ensuring properties are maintained to company standards through consistent quality checks and follow-up;
  • Addressing client questions, concerns, or complaints in a timely, professional manner and proactively identifying service improvements or upsell opportunities;
  • Managing client renewals and working to retain accounts through positive experiences and high-quality service delivery;
  • Collaborating with internal teams to coordinate daily, weekly, and seasonal schedules based on client needs and feedback;
  • Maintaining accurate records in relevant company software and supporting vendor relationships for plant and material procurement;
  • Proposing seasonal rotations and enhancements to clients, coordinating installs, and providing care direction to ensure long-term success of plantings and landscape features.


Requirements for the Landscape Account Manager include:

  • 5+ years of related experience in landscape account management, enhancement sales, or landscape construction;
  • 3+ years of personnel and project management experience;
  • Proven ability to generate leads, close enhancement sales, and build long-term client relationships;
  • Broad knowledge of horticulture, landscape maintenance, and construction practices;
  • Strong understanding of estimating, materials, labor, and timelines for landscape projects;
  • Excellent verbal and written communication skills, both internally and externally;
  • Proficiency in relevant technology and software systems;
  • Valid driver’s license and clean MVR required.