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Retention Account Manager Jobs in Michigan (NOW HIRING)

Oktopost

Account Manager

Grand Rapids, MI · On-site

$100/day

Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to ... Cultivate strong, long-term relationships with clients to enhance retention and loyalty. * Lead the ...

Oktopost

Account Manager

Grand Rapids, MI · Hybrid

$100/day

Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to ... Cultivate strong, long-term relationships with clients to enhance retention and loyalty. * Lead the ...

Oktopost

Account Manager

Grand Rapids, MI · Hybrid

$100/day

Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to ... Cultivate strong, long-term relationships with clients to enhance retention and loyalty. * Lead the ...

enviroserve

Account Manager

Detroit, MI

The Account Manager I is responsible for building value-driven strategic relationships with EnviroServe's key customers that can help in long-term development and retention, thereby maximizing the ...

URS Group

Account Manager

Plymouth, MI · Hybrid

The Account Manager is responsible for managing key customer relationships, ensuring service ... Build and maintain strong customer relationships to ensure satisfaction and retention. * Act as the ...

ArcSite

SMB Account Manager

Grand Rapids, MI · Remote

Your primary focus will be driving Net Revenue Retention (NRR) and expansion through proactive ... Identify accounts on flexible terms and manage campaigns to successfully convert SMB clients from ...

ArcSite

SMB Account Manager

Grand Rapids, MI · On-site

Your primary focus will be driving Net Revenue Retention (NRR) and expansion through proactive ... Identify accounts on flexible terms and manage campaigns to successfully convert SMB clients from ...

ArcSite

SMB Account Manager

Grand Rapids, MI · On-site

Your primary focus will be driving Net Revenue Retention (NRR) and expansion through proactive ... Identify accounts on flexible terms and manage campaigns to successfully convert SMB clients from ...

Brose

Account Manager

Auburn Hills, MI · On-site

... retention. * Serves as the primary point of contact for assigned accounts, ensuring timely ... Project management experience. Experience with market analysis and marketing. Brose offers a high ...

Sage Solutions Group

Senior Account Manager

Canton, MI · On-site

... retention, growth, and ensuring every account gets a best-in-class experience. This role suits ... Manage and grow a portfolio of key institutional and commercial accounts, serving as their main ...

Knight Watch Inc

Account Manager

Novi, MI

The Sales Account Manager is responsible for managing and growing a portfolio of small-to-medium ... This position focuses on retaining existing customers, pursuing inbound and business development ...

Reachdesk Ltd

Commercial Account Manager

Detroit, MI · On-site +1

About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role ...

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Showing results 21-40

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Michigan

Retention Account Manager information

See Michigan salary details

$25.7K

$57.4K

$92.4K

How much do retention account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention account manager in Michigan is $57,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $68,400.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are the most commonly searched types of Retention Account jobs in Michigan? The most popular types of Retention Account jobs in Michigan are:
What are popular job titles related to Retention Account Manager jobs in Michigan? For Retention Account Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Michigan look for? The top searched job categories for Retention Account Manager jobs in Michigan are:
What cities in Michigan are hiring for Retention Account Manager jobs? Cities in Michigan with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,365 per year, or $27.6 per hour.

Account Manager

Oktopost

Grand Rapids, MI • On-site

$100/day

Full-time

Medical, Retirement, PTO

Re-posted 22 hours ago

Job description

Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.
Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. While our social suite enables marketers to manage, scale, and measure social media programs, our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights.
Trusted by global brands and fully integrated with the modern marketing tech stack, we're a dedicated team focused on helping our customers succeed.
We are seeking a driven and proactive Account Manager to join our team. This role reports to our Account Management Team Lead for North America. You will own a book of Oktopost customers and be responsible for building long term value based relationships which lead to commercial revenue expansion and long term partnerships. This role combines sales expertise with a deep understanding of how to foster trusted long-term relationships and drive account growth.
What You'll Do
  • Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and QBRs.
  • Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
  • Lead the expansion and renewal processes for a diverse portfolio of customers.
  • Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
  • Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
  • Develop and maintain accurate forecasting and reporting.
  • Follow and continually execute the Oktopost process for account managers.

What We're Looking For
  • 2-6 years of SaaS experience in Account Management or a similar client-facing or selling roles.
  • Proven sales experience with a track record of meeting or exceeding quotas.
  • Exceptional presentation, verbal, and written communication skills.
  • Strong organizational skills and the ability to thrive under pressure.
  • Familiarity with Salesforce is a plus.
  • Knowledge of the digital marketing and social media world is advantageous.

Job Benefits
  • Competitive earnings: Base salary + commission
  • Professional growth: Formal learning & development programme.
  • Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
  • Perks & benefits: Private healthcare, company socials, 401k with employer match.
  • Days off: Flexible vacation day policy + Quarterly Recharge Days
  • Monthly Allowance: $100 per month expense account.
  • Inspiration: Work with leading B2B brands and a team of top-notch professionals.

Life as an Oktoposter
At Oktopost, we're a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we're at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact.
No matter what department or region you join us from, you'll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.
We're a team that's genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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