ZipRecruiter

Log In

1

Retention Account Manager Jobs in California (NOW HIRING)

CLIAwaived

Account Manager

Carlsbad, CA · On-site

$30 - $36/hr

Performance in this role is evaluated against account retention, growth, and pipeline targets established by leadership. The Account Manager will develop a working understanding of each customer ...

CLIAwaived

Account Manager

Carlsbad, CA · On-site

$30 - $36/hr

Performance in this role is evaluated against account retention, growth, and pipeline targets established by leadership. The Account Manager will develop a working understanding of each customer ...

Total Secure Technology

Account Manager

Sacramento, CA · On-site

$26 - $35/hr

Account Manager Location: Sacramento, CA Work Arrangement: Fully In-Office Compensation: Based on ... Support contract renewals, client retention, and recurring revenue growth. * Identify appropriate ...

GoAnimate Inc

Account Manager

San Mateo, CA · On-site

$60K - $75K/yr

As an Account Manager on our Core Sales team, you will champion this base of SMB accounts, driving retention and unlocking expansion opportunities. This is a high-volume, high-impact role focused on ...

KBS

Account Manager

Oceanside, CA · On-site

This role serves as the primary point of contact for assigned accounts, ensuring high levels of client satisfaction, account retention, and growth. The manager also plays a key role in onboarding new ...

San Diego, CA USA

Account Manager

San Diego, CA · On-site

Account Management and Growth: * Execute account plans designed to grow CAMP Aviate's revenue ... Revenue Retention & Expansion: * Own renewal strategies and execution for assigned accounts ...

CAMP Systems

Account Manager

San Diego, CA · On-site

Account Management and Growth: * Execute account plans designed to grow CAMP Aviate's revenue ... Revenue Retention & Expansion: * Own renewal strategies and execution for assigned accounts ...

CAMP Software, Inc.

Account Manager

San Diego, CA · On-site

Account Management and Growth: * Execute account plans designed to grow CAMP Aviate's revenue ... Revenue Retention & Expansion: * Own renewal strategies and execution for assigned accounts ...

Camp

Account Manager

San Diego, CA · On-site

$80K/yr

Account Management and Growth: * Execute account plans designed to grow CAMP Aviate's revenue ... Revenue Retention & Expansion: * Own renewal strategies and execution for assigned accounts ...

KEX Express

Be Seen First

Account Manager

Carson, CA · On-site

$75K - $90K/yr

... retention, and revenue growth. Key Responsibilities * Manage assigned customer accounts and ... maintain strong customer relationships. * Conduct regular business reviews with customers.

Marketing.com

Account Manager

Ontario, CA

$24 - $25/hr

The Account Manager will be responsible for maintaining and growing relationships with existing ... retention * Identify new business opportunities and work to expand the company's client base

Conductor

Account Manager

San Francisco, CA · On-site

Define and implement a clear vision and business plan for your accounts to drive net retention * Proactively manage pipeline and renewals to meet quarterly net retention targets across a set of ...

TriCore, Inc.

Account Manager

Orange, CA · On-site

$80K - $105K/yr

The Account Manager owns growth and retention within assigned accounts through building strong relationships with existing and prospective customers, understanding each customer's business needs, and ...

CarNow

Account Manager

Los Angeles, CA

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... They're focused on customer loyalty, enhancing product value, customer retention, and building ...

TriCore, Inc

Account Manager

Orange, CA · On-site

The Account Manager owns growth and retention within assigned accounts through building strong relationships with existing and prospective customers, understanding each customer's business needs, and ...

Tricore Inc

Account Manager

Orange, CA

$80K - $105K/yr

The Account Manager owns growth and retention within assigned accounts through building strong relationships with existing and prospective customers, understanding each customer's business needs, and ...

CarNow

Account Manager

Riverside, CA · On-site

$75K - $105K/yr

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... They're focused on customer loyalty, enhancing product value, customer retention, and building ...

*TEST* ACME Corp

Account Manager

Mountain View, CA · Hybrid

... and retention * Partner with internal teams to resolve issues, coordinate service delivery, and ... Proven experience in account management, customer relationship management, or a client-facing role

next page

Showing results 1-20

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in California

Retention Account Manager information

See California salary details

$29.1K

$65K

$104.6K

How much do retention account manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for retention account manager in California is $64,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are the most commonly searched types of Retention Account jobs in California? The most popular types of Retention Account jobs in California are:
What are popular job titles related to Retention Account Manager jobs in California? For Retention Account Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in California look for? The top searched job categories for Retention Account Manager jobs in California are:
What cities in California are hiring for Retention Account Manager jobs? Cities in California with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,954 per year, or $31.2 per hour.

Account Manager

CLIAwaived

Carlsbad, CA • On-site

$30 - $36/hr

Full-time

Posted 6 days ago

Job description

The Account Manager is responsible for managing and growing an assigned portfolio of existing and new customer accounts. This role serves as the primary relationship owner for assigned customers, ensuring timely communication, strong customer retention, account growth, and identification of new sales opportunities. Performance in this role is evaluated against account retention, growth, and pipeline targets established by leadership.
The Account Manager will develop a working understanding of each customer’s business, purchasing history, product needs, and growth potential. This role partners closely with Customer Service, Sales Development, Marketing, Purchasing, and Operations to provide a consistent customer experience and identify opportunities to increase customer value and long-term loyalty. Please note that this position is also eligible for Quarterly Performance Incentive Bonuses.


ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Account Management and Relationship Building

  1. Serve as the primary point of contact for assigned customer accounts.
  2. Build and maintain strong, professional relationships with key customer contacts.
  3. Conduct proactive outreach to understand customer needs, purchasing patterns, upcoming requirements, and satisfaction.
  4. Ensure customers receive timely follow-up, support, and resolution of account-related questions or concerns.
  5. Maintain regular contact with assigned accounts through calls, email, virtual meetings, and other approved communication methods.

2. Account Growth and Retention

  1. Identify opportunities to grow existing accounts through cross-selling, upselling, product introductions, promotions, and additional services.
  2. Review account purchasing history and customer activity to identify declining sales, dormant accounts, or growth opportunities.
  3. Develop account-specific follow-up plans to improve retention and increase customer spend.
  4. Re-engage inactive or declining accounts assigned for recovery.
  5. Support customer retention by identifying concerns early and coordinating internal resources to resolve issues.

3. Sales Opportunity Management

  1. Conduct needs assessments to understand customer requirements, product use, purchasing processes, and decision-making timelines.
  2. Prepare and present product recommendations, quotes, promotions, and account-specific solutions.
  3. Follow up on open quotes, pending opportunities, and customer commitments.
  4. Maintain an active pipeline of account-growth opportunities.
  5. Coordinate with Sales Development Representatives on qualified leads, account handoffs, and follow-up opportunities.

4. Customer Experience and Internal Collaboration

  1. Partner with Customer Service, Purchasing, Operations, Marketing, and Finance to support customer needs and resolve account issues.
  2. Escalate significant customer concerns, retention risks, or service issues to leadership as appropriate.
  3. Communicate customer feedback, product requests, common objections, and market trends to internal teams.
  4. Support onboarding and transition of newly assigned accounts.

5. Account Data, Reporting, and Planning

  1. Maintain accurate customer records, notes, opportunities, activities, and follow-up commitments in NetSuite and/or the CRM.
  2. Keep assigned account information current, including contacts, customer segment, product interests, and account status.
  3. Review sales performance and account activity to identify trends, risks, and growth opportunities.
  4. Provide regular updates to leadership on account performance, pipeline activity, retention risks, and growth opportunities.
  5. Participate in account reviews, sales meetings, and planning discussions as assigned.

QUALIFICATIONS

  1. Ability to build and maintain professional relationships with customers and internal partners. (Required)
  2. Strong verbal, written, and interpersonal communication skills. (Required)
  3. Ability to identify customer needs and recommend appropriate solutions. (Required)
  4. Strong organizational, follow-up, and time-management skills. (Required)
  5. Ability to manage multiple accounts, priorities, and customer commitments. (Required)
  6. Self-motivated with a results-driven and customer-focused approach. (Required)
  7. Strong problem-solving skills and ability to resolve customer concerns professionally. (Required)
  8. Ability to work independently while collaborating effectively with a team. (Required)
  9. Proficiency in Microsoft Office Suite(Required)
  10. Experience managing account-growth plans, sales pipelines, or customer portfolios. (Preferred)
  11. Experience with NetSuite, Salesforce, HubSpot, or similar CRM/ERP systems. (Preferred)

EDUCATION and/or EXPERIENCE

  1. High school diploma or equivalent. (Required)
  2. Associate’s or bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or a related field. (Preferred)
  3. Three or more years of account management, inside sales, business development, customer success, or relationship-based sales experience. (Required)
  4. Experience managing an assigned portfolio of customer accounts and meeting revenue, retention, or growth goals. (Preferred)
  5. Experience in healthcare, diagnostics, laboratory, pharmacy, medical-device, or medical-product distribution. (Preferred)
PHYSICAL DEMANDS

The physical demands described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.

This is an onsite, office-based role. The employee is regularly required to communicate by phone, video, email, and in person; use a computer and other standard office equipment; and remain in a stationary position for extended periods. The employee may occasionally be required to stand, walk, bend, reach, and lift or move office materials and equipment weighing up to 15 pounds.

This is a full-time position. Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

WORK ENVIRONMENT

This position operates in a professional office environment. The employee will routinely use standard office equipment, including computers, phones/headsets, printers, photocopiers, scanners, and filing systems.

The work environment is generally quiet to moderate in noise level and requires regular interaction with customers, coworkers, and other departments.