Retail Communications Manager Jobs (NOW HIRING)

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Cash App Investing, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Cash App Investing Compliance team is the second-line compliance function for a FINRA/SEC-registered broker-dealer inside Block's Cash App ecosystem. We partner with Legal, Product, Engineering, Marketing, and Operations so CAI meets its regulatory obligations while the business moves at consumer-product speed.
We are looking for a Regulatory Program Manager to own marketing and communications compliance for the firm, along with other additional broker-dealer supervisory functions. This is an ownership role. You will set the standards for how the firm communicates with customers, serve as the compliance principal for those communications, and work directly with marketing and product teams from the earliest stages of development. We are also investing in how modern tooling and automation can improve the quality and consistency of our compliance program, and you will help shape where those tools belong - and where independent human judgment remains essential.
You Will

• Own marketing and retail communications compliance under FINRA Rule 2210 - serving as the approving principal, setting content standards and running the review program.
• Partner with marketing and product teams from the start, providing clear, practical guidance so teams can build compliant content from the outset.
• Own supervision of firm communications and registered persons - electronic communications review, employee supervision, outside business activities, and personal trading.
• Own regulatory reporting and responses, including customer complaint reporting under FINRA Rule 4530 and leading examination and inquiry responses in your areas.
• Own governance for your areas - written supervisory procedures, board and committee reporting, and compliance program documentation.
• Help modernize how the work gets done, applying automation and AI-assisted tooling while maintaining the human review our supervisory obligations require.

You Have

• 8+ years in broker-dealer compliance, with hands-on ownership of advertising, marketing, or retail communications review at a FINRA-registered firm.
• FINRA Series 24, 7 and 63 required.
• Command of FINRA Rule 2210 in practice - content standards, disclosures, filing obligations, and approval recordkeeping - plus working knowledge of FINRA Rule 3110 supervision and SEC Rule 17a-4 recordkeeping.
• A track record of effective partnership with marketing, brand, or product teams, communicating requirements in terms non-specialists can act on.
• Confidence to reach an independent conclusion on complex or novel questions, and the written and verbal skills to document and explain it clearly across regulatory responses, compliance memos, and governance artifacts and forums.
• Interest in applying new tooling to compliance work, with clear views on where automated output requires human verification.

Nice to Have

• Demonstrated proficiency with AI tools - you actively use generative AI in your daily work to draft, analyze, review, and automate tasks, and can articulate how you evaluate AI outputs for accuracy and risk.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$152,200 - $228,200 USD
Zone C:
$144,000 - $216,000 USD
Zone D:
$135,800 - $203,600 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.